Chapelhouse Motor Group レビュー 

Chapelhouse Motor Group からの回答

2026年2月25日

Thank you for your wonderful feedback, Stan.

We’re delighted to hear that Nathan went the extra mile to secure the exact vehicle you wanted, especially after your previous experiences elsewhere. Providing a smooth, tailored experience is exactly what we strive for at Chapelhouse Southport

Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Nathan.

We look forward to supporting you again in the future.

Chapelhouse Motor Group からの回答

2026年2月25日

Thank you for your fantastic review, George.

We’re delighted to hear you had such a pleasant experience with us at Chapelhouse Omoda & Jaecoo Southport while looking at the Omoda 5. It’s great to know that Nathan provided a relaxed, pressure-free environment, gave you the time to explore the vehicle properly, and shared his knowledge during the test drive.

We’re pleased you felt comfortable throughout the process — that’s exactly how it should be. We’ll be sure to pass your kind words on to Nathan, and we look forward to welcoming you back when you’re ready to finalise everything.

Chapelhouse Motor Group からの回答

2026年2月25日

Thank you for sharing your experience, Kevin.

We’re very sorry to hear about the ongoing issues your daughter has faced with her vehicle at Chapelhouse Suzuki Warrington. The concerns you describe regarding miscommunication, unresolved technical problems, and the difficulties you’ve encountered with our team fall far short of the standard of service we aim to provide.

We take feedback like yours very seriously. I would strongly encourage contacting our Customer Experience Team directly on customercaresuzuki@chapelhouse.co.uk with full details of your case so that it can be escalated immediately to senior management for review and resolution. Your concerns deserve urgent attention and a proper response.

Chapelhouse Motor Group からの回答

2026年2月25日

Thank you for sharing this, Gary.

We’re very sorry to hear about the way your situation was handled by our team, including the response from Emma Kingston at Chapelhouse Suzuki St Helens. It’s completely understandable that being blamed and given a minimal response after your previous issues would be frustrating and unacceptable.

This matter will be escalated immediately to senior management so they are fully aware of the ongoing communication issues and the way your case has been handled.

We sincerely apologise for the repeated stress and poor communication you’ve experienced.

Chapelhouse Motor Group からの回答

2026年2月23日

Thank you for sharing your detailed feedback, Joanne.

We are genuinely very sorry to hear about the difficulties you experienced with the service and MOT at Chapelhouse MG Southport. Your experience, from the repeated miscommunications and incorrect parts to the repeated disruptions to your day, falls far below the standards we strive to provide, and we completely understand your frustration.

We take feedback like yours extremely seriously, particularly regarding the lack of timely and respectful communication from aftersales. This matter will be escalated to our Group Head of Aftersales to ensure your concerns are reviewed and addressed appropriately.

If you are willing, we would appreciate the opportunity to speak directly with you to fully understand the situation and explore any way to make this right. Please contact our Customer Experience Team at your earliest convenience so we can work on a resolution.

We are truly sorry for the stress and inconvenience caused and appreciate you bringing these issues to our attention.

Chapelhouse Motor Group からの回答

2026年2月18日

Thank you for your detailed feedback, Alan.

We’re really pleased to hear that your daughter found the Suzuki Swift she wanted and that, overall, you were happy with the service at Chapelhouse MG Southport. It’s always a special moment helping someone purchase a car they’re excited about, and we’re glad we could be part of that.

That said, we’re sorry to hear that you had to chase for callbacks and that communication wasn’t as consistent as it should have been. We understand how important clear and timely contact is, especially when travelling a distance to complete a purchase. Your comments will be shared with the team to help us improve.

We hope your daughter is thoroughly enjoying her Swift, and we’d be delighted to welcome you both back in the future.

Chapelhouse Motor Group からの回答

2026年2月17日

Thank you for your fantastic review, Paul.

We’re thrilled to hear that your experience buying your new JAECOO 7 PHEV at Chapelhouse OMODA & JAECOO Southport was so smooth. It’s wonderful to know that Phil and Dan provided attentive support, with Dan keeping you updated throughout the process while remaining helpful without being overbearing.

We’re delighted that your experience has even sparked your son’s interest in buying a car through us! I’ll be sure to pass your kind words on to Phil, Dan, and the team.

Chapelhouse Motor Group からの回答

2026年2月17日

Thank you for your fantastic review, Jamie.

We’re thrilled to hear that Lindy went above and beyond to ensure you were happy with your purchase and confident with your new car at Chapelhouse MG Bolton. It’s wonderful to know he made such a positive impression — your kind words mean a lot to us.

I’ll be sure to pass your praise on to Lindy and the team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年2月17日

Thank you for your feedback, Trev.

We’re very sorry to read about your recent experience at Chapelhouse Suzuki Warrington. What you’ve described certainly isn’t the standard of professionalism or courtesy we expect from our team, and we apologise if you felt uncomfortable or approached in the wrong way.

We take comments like this seriously and would welcome the opportunity to understand more about what happened so we can address it appropriately. If you’re willing, please contact us directly so we can look into this further.

Chapelhouse Motor Group からの回答

2026年2月10日

Hi Steve,

Thank you for taking the time to share your experience. I’m really sorry for the frustration this has caused — especially as a long-standing customer. I completely understand why being told your Free MOT for Life certificate was no longer valid would feel disappointing and confusing.

This isn’t the level of clarity or service we aim to provide. The Free MOT for Life scheme does have specific terms and conditions, but these should always be explained clearly and respectfully, not left to feel like a surprise at the point of booking.

We’d genuinely appreciate the opportunity to look into this properly for you and review what’s happened in your case. If you’re open to it, please contact our Customer Experience Team directly on customercarewiganpier@chapelhouse.co.uk with your vehicle details and certificate information, and we’ll make sure this is investigated thoroughly.

Thank you again for your honest feedback — it helps us improve, and we do hope we can restore your confidence in Chapelhouse.

Chapelhouse Motor Group からの回答

2026年2月10日

Thank you for your lovely review, Lesley.

We’re really pleased to hear you had a great experience at Chapelhouse MG Bolton and that Barry and Josh were so helpful throughout your purchase. I’ll be sure to pass on your thanks to them both – feedback like this really means a lot to the team.

Enjoy your new car, and we hope to see you again in the future.

Chapelhouse Motor Group からの回答

2026年2月10日

Thank you for your lovely review, Heather.

We’re really pleased to hear about your positive experience with Gary Andrews. It’s great to know he was friendly, efficient, and professional throughout your purchase, and your recommendation means a great deal to both him and the wider team.

I’ll be sure to pass on your kind feedback to Gary. We hope you enjoy your vehicle and look forward to welcoming you back to Chapelhouse in the future.

Chapelhouse Motor Group からの回答

2026年2月9日

Thank you for your review, Andy.

We’re delighted to hear that your experience purchasing your MG S5 from Tom and Vee at Chapelhouse Ainsdale was so positive. It’s great to know they were knowledgeable, accommodating, and made the process easy for you, allowing you to collect your car the following week.

I’ll be sure to pass your kind words on to Tom, Vee, and the team. Your recommendation means a lot, and we look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年2月9日

Thank you for your fantastic review, Alex.

We’re thrilled to hear that your experiences at Chapelhouse in Southport have been so positive, especially with both your Jaecoo 7 purchases. It’s great to know that Aiden and Danny provided smooth, informative, and friendly support, kept you updated throughout the process, and made everything convenient for you. Your kind words really highlight the standard of service we strive to deliver.

I’ll be sure to pass your feedback on to Aiden, Danny, and the team. We look forward to welcoming you back for your next stress-free car purchase.

Chapelhouse Motor Group からの回答

2026年2月9日

Thank you for your wonderful review, Allan.

We’re thrilled to hear that your experience at Chapelhouse Suzuki Southport was so positive and enjoyable. It’s great to know that Gary explained everything clearly and logically during your purchase, and that Dan provided friendly and attentive support when you collected your brand-new Suzuki Swift.

I’ll be sure to pass your kind words on to Gary, Dan, and the team. We look forward to welcoming you back for another amazing deal in the future.

Chapelhouse Motor Group からの回答

2026年2月6日

Thank you for your review, Malcolm.

We’re thrilled to hear that you received such prompt and excellent service at Chapelhouse Suzuki Wigan, especially with the quick repair of your Mazda 2’s offside rear stop light. It’s great to know our reception staff were pleasant and courteous and helped make the process so smooth.

I’ll be sure to pass your kind words on to the team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年2月6日

Thank you for your feedback, Adrian.

I’m very sorry to hear about your experience with our sales team at Suzuki Southport. It’s clear that the service you received fell far below the standard we expect, and I completely understand your frustration regarding poor communication, unenthusiastic staff, and lack of responsiveness. This is not acceptable, and your comments will be escalated to the management team for review.

We would appreciate the opportunity to speak with you directly to understand exactly what happened and see if there is a way to address your concerns.

Chapelhouse Motor Group からの回答

2026年2月5日

Thank you for taking the time to share your experience, Will.

I’m very sorry to read about the difficulties and stress you and your wife have experienced. Being without your car for such a long period, receiving poor communication, and feeling passed between departments is understandably frustrating, especially with a vehicle that is only six months old. This is clearly not the level of aftersales care we aim to provide, and I sincerely apologise for the inconvenience and upset caused.

Your concerns regarding the lack of updates, unreturned calls, absence of a courtesy vehicle, and the handling of the rejection process are being taken seriously. This feedback will be escalated to the management team so it can be fully reviewed and addressed.

We would genuinely welcome the opportunity to speak with you directly to better understand the situation in full and see how we can work towards a resolution.

Chapelhouse Motor Group からの回答

2026年2月2日

Thank you for your review, India.

We’re thrilled to hear that your experience with Chapelhouse Group was so positive and that the team took the time to understand your budget, review options, and help you find the perfect car for your family—without any pressure.

I’ll be sure to pass your kind words on to the team. We hope you enjoy your new car and look forward to assisting you again in the future.

Chapelhouse Motor Group からの回答

2026年2月2日

Thank you for your review, Sam.

We’re delighted to hear about your experience buying your Jaecoo with Dan. It’s great to know he was knowledgeable, supportive, and helped find a deal and collection date that worked perfectly for you. Recommendations like yours mean a lot to us.

I’ll be sure to pass your kind feedback on to Dan and the team. We hope you’re enjoying your new Jaecoo and look forward to supporting you again in the future.