Chargeasap レビュー 

Chargeasap からの回答

2023年4月19日 に更新

Hi Soham, as advised via email, your Kickstarter order has been shipped.

Please accept our sincere apologies for the delay in shipping your order. We understand how frustrating it can be to wait for your purchase to arrive, and we appreciate your patience. We appreciate your support of our small Australian start-up, as it can be challenging to compete with larger brands, which are Chinese companies that own the factories that produce their products.

We would like to reassure you that we are a legitimate company and have launched 11 crowdfunding campaigns since 2016. We take pride in our transparency and honesty in dealing with our backers, and we strive to provide the best possible customer experience.

Out of the 11 campaigns we have launched to date, this was only one that experienced shipping delays. Even our most recent campaign, which launched after, was shipped with no delays.

We just wanted to quickly explain what crowdfunding is (we use Kickstarter & Indiegogo) to launch all our cool new products. You probably noticed that our products are pretty unique and not available in regular stores, which is why you decided to back us in the first place.

Crowdfunding is a unique way of raising funds to bring innovative products to market. Unlike traditional retail channels, like our official Chargeasap website that dispatches orders in two business days, crowdfunding allows small businesses and start-ups to raise the necessary capital to produce and deliver their products to market.

While crowdfunding campaigns can be incredibly successful, they do come with their own set of challenges. One of these challenges is the potential for delays in the delivery of products.

Delays can occur due to a variety of reasons, such as manufacturing delays, supply chain disruptions, or unexpected setbacks during the production process. In our case, the COVID-19 pandemic and our original factory partner not producing our goods despite us paying upfront were major contributors to the delay in shipping your order.

We tried to be as transparent as possible throughout the entire process, and we provided regular campaign updates that were posted to the campaign page to keep our backers informed of any delays or changes to the delivery timeline.

Once again we sincerely apologise for any inconvenience caused and appreciate your understanding and patience.

Chargeasap からの回答

2023年4月22日

Hi Johnny, we apologize for the delays in shipping for your pledged item via our crowdfunding campaign. Should you have not been up to date with the production and shipping status, we wish to recommend that you check our campaign pages for monthly updates.

We are now preparing the last batch of Omega, to be shipped to the customers. While the production was slower than expected due to the issues we had with the previous factory we partnered with, which details we shared via our montly updates, we have hired a new factory and more than 20,000 units have been dispatched since we started shipping.

So we can check more about the details of your orderand help you further, kindly send us a message through chargeasap.com/support and we'll be more than happy to assist you.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Mikhail, we appreciate your feedback and we apologize for the experience.

For the Apple watch concave design, we wish to advise that the rubber ring was removed to make it more aesthetically pleasing based on earlier feedback we had received before completing the production of Flash Pro. We also improved the magnetic strength of the Apple Watch charging pad so the rubber ring was no longer required.

As for the iPhone 14, we apologize if the design of Flash Pro could not ensure good charging contact when the iPhone 14 is placed vertically on the wireless charging pad. Iphone 14 is a device released after Flash Pro has finished production, so our ability to ensure user experience will have no issues have been limited by innovations and newer devices. As an alternative, placing your phone horizontally should address the contact issue.

Considering conversion loss and efficiency rate, Flash Pro should be able to charge your device up to 5 times. Capacity is affected be several factors, such as cable's length and power delivery it supports, device's activity while charging and active applications, battery health of the device, wired charging vs wireless charging, etc. Should you want your powerbank's capacity to be consulted, you may send us a message on chargeasap.com/support.

As for the shipping method, shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping.

We hope we've clarified the issues you reported in this comment. We appreciate your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Anish, we apologize for the experience.

For charging issues, please send us a message on chargeasap.com/support so the issue you experienced can undergo assessment.

We send the FAQs and troubleshooting articles to our customers, as the steps advised usually addresses the initially reported issue. By letting us know that issues persists despite following the suggested steps, it will make the assessment easier and resolution faster.

As for the magnetic tip, the complimentary Infinity cable offerred indeed does not include a magnetic tip. This complimentary item isn't given to all backers, only to those who were able to avail a promotion or those who were our repeating backers from previous campaigns. The complimentary cable is the variation of the Infinity cable that is longer, and usually purchased by backers as extra cable so it does not include a magnetic tip. We also repeatedly reminded backers in our monthly updates that the complimentary cable does not include a magnetic tip. We apologize if the said information was not made more clear.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Nick, we apologize for the said experience.

We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.

It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?

We shall wait for your message.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Martyn, upon checking, our team's response period during that period is indeed 5 days, which is why our reply to the email you sent to us was also after 5 days. We apologize for the delays in response. The offer we sent out to upgrade to Zeus was sent to several thousands of backers affected by the production issues of Omega. Most of the backers replied the same day they received our offer like you did, so the surge of tickets was high which caused the delays in responses.

We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Will, we apologize for the said experience.

Our items are covered by international replacement warranty. We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.

Can you send us a message by filling out the form on chargeasap.com/support ?

We shall wait for your message.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi! We apologize for the said experience.

We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.

It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?

We shall wait for your message.

As for the shipping method issues, we wish to advise that shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Juli, we apologize for the delays in our responses to your ticket inquiries.

We understand that it took days for the replacement unit to be confirmed and sent out to your address. Your feedback has been noted, for the improvement of our services to our customers.

We are aware of the delays reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Mike, we understand your frustration on the production issues of Omega, and we apologize for the experience.

The good news is Zeus' production is on time, and Omega backers who upgraded to Zeus will be shipped first and prioritized. We are determined that you will receive your pledged items as soon as possible.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Lawrence, our products are covered by international replacement warranty, subject to assessment and validation of the issue reported.

You may send us a message on chargeasap.com/support to report on the issue you are experiencing, and a member of our team shall reply with basic troubleshooting guide and further instructions.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Michael,

We apologize for the issues caused by Omega. As previously mentioned in our updates, we experienced issues with the factory we partnered with for the production of Omega charger. However, this has been addressed and we have partnered with a new factory. Over 20,000 units of Omega charger has been dispatched and we are now down to the last batch of production and shipment.

We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?

If the issue has not yet been resolved, then we shall wait for your message.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi! We apologize for the delay in getting your order across to you.

We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.

We have shipped more than 20,000 units of Omega and we are down to the last batch of Omega. If you have not received your Omega pledge, kindly send us a message on chargeasap.com/support so we can check the status of your pledge.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Tamara! It was our pleasure to provide you with a product that met your needs. Thank you for choosing us!

Chargeasap からの回答

2023年4月23日

Hi Justin, we understand your frustration on the delays and we sincerely apologize for the experience.

We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi, we understand your frustration on the delays and we sincerely apologize for the experience.

We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

Our system used to sorts tickets according to its latest update, from oldest to the newest. Sending of multiple emails would cause your ticket to be pushed to the most recent ones and be less prioritized by our system, especially we have been receiving a lot of inquiries during this period. This sorting system has been fixed, and this shall no longer cause delays.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi, we understand your frustration on the delays and we sincerely apologize for the experience.

We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.

We also would like to clarify that our system used to sorts tickets according to its latest update, from oldest to the newest. Sending of multiple emails would cause your ticket to be pushed to the most recent ones and be less prioritized by our system, especially we have been receiving a lot of inquiries during this period. This sorting system has been fixed, and this shall no longer cause delays.

As for the capacity issue, if this issue has not yet been addressed, may we request you to send us a message on chargeasap.com/support, and we'll be more than happy to assist you on this matter.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Bob, we wish to clarify that our company is not a scam and does not engage in fraudulent activities.

Our products are covered with international replacement warranty subject to assessment and validation of our technical team. For purchases via our crowdfunding platforms, refunds are no longer possible as the contributions made by backers for their pledge has been used already for the production and development of the product.

We also would like to clarify that purchasing via crowdfunding platforms is different from purchasing from a normal store. The nature of crowdfunding is such that campaigns on Indiegogo or Kickstarter are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying a product online. There will be no exchanges or returns for change of mind. This was mentioned on the FAQ Return & Exchange Policy of cour campaign page.

We apologize if the purchase terms for our campaigns weren't made more clear.

In case your purchase was not via crowdfunding platform, please let us know by messaging us on chargeasap.com/support and we'll be more than happy to check the details of your order. Purchases via our website store have different terms and conditions, which includes 30-day money back guaranty.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi David! We apologize for the delay in getting your replacement accross to you.

We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.

If you have not received your Flash replacement, kindly send us a message on chargeasap.com/support so we can check the status of your pledge.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Chargeasap からの回答

2023年4月23日

Hi Stefan! It was our pleasure to provide you with a product that met your needs.

We appreciate you letting us know of your feedback on the discontinuation of our 2m Infinity Cable. This will be forwarded to the team in-charge for consideration.

While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.

Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.