Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... ãã£ãšèŠã
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I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... ãã£ãšèŠã
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First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... ãã£ãšèŠã
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The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
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Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
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- charleskeith.co.uk
3.3
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Superb shoes, sublime service
The shoes from this company are just superb! Quality materials used throughout and they are just gorgeous. Will be ordering many more times! Customer service also excellent, all in all I canât fault them.
2026幎5æ18æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The best heels i have ever laid my eyesâŠ
The best heels i have ever laid my eyes on
Very comfortably because its lace, the stap is a bit loose but thatâs because I have narrow feet
2026幎5æ17æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
Thank you for your lovely feedback! We're delighted to hear that you love the heels and find them comfortable to wear. We also appreciate you sharing your experience with the fit, and we're sure your insights will be helpful to other customers considering this style.
Best Regards,
CHARLES & KEITH Customer Service Team
Terrible customer service
Terrible customer service, offered no solution. I placed 1 order which came in 2 parcels, decided to return a few and couldnât fit all into 1 box. But the return policy only provided 1 return label. I contacted customer service as to what I could do and all they said was either buy an extra label or packaged it up with my own box (which I donât have). I find it ridiculous to make your customer responsible when the retailer couldnât provide a box big enough for the items in the order to return.
2026幎5æ29æ¥
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CHARLES & KEITH ããã®åç
Dear Valued Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the frustration caused when returning multiple items from the same order.
We are actively reviewing ways to improve the overall return experience for our customers. Your feedback has been shared with the relevant team and will be taken into consideration as we evaluate potential enhancements.
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor far east shipping experience
Wish I had looked on this page before ordering. The bags are shipped direct from the far east so you get a Temu style delivery experience. My bag took 10 days to arrive and was too late to be used for the wedding Iâd bought it for. The website should make clearer that all shipping is overseas shipment and that wait times would be long. The description of the material as âCalf PUâ also seems to be trying to conceal the fact that itâs just cheap plastic. The bag didnât have a dust bag or any fancy packaging that would justify the price tag. Overall youâre buying a fast fashion, low quality bag direct from china but with a higher price point. Not worth it IMO
2026幎5æ29æ¥
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CHARLES & KEITH ããã®åç
Dear Valued Customer,
We're sorry to hear that your order did not arrive in time for your event and understand how disappointing that must have been.
We appreciate you taking the time to share your feedback regarding delivery expectations, product materials, packaging, and overall product presentation. We're sorry to learn that the product and experience did not meet your expectations.
Your comments have been shared with the relevant teams for review, as we are always looking for ways to improve our products, services, and customer experience. Thank you for bringing these concerns to our attention and for sharing your experience with us.
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love it
Love it, my new everyday bag. Only thing is I wish I bought the XL version now, I'll probably buy it in a a different colour ð
2025幎9æ7æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have been looking for a pair of shoesâŠ
Have been looking for a pair of shoes of this design for a long time,beautiful.!!!
2026幎5æ15æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Good overall
Happy with items and packaging. Prompt response from their customer service. The only feedback is that Iâd prefer if all items were in one package as each were sent separately
2026幎5æ11æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We're delighted to hear that you were happy with your items, packaging, and the support provided by our Customer Service team.
We also appreciate your feedback regarding the separate shipments. Depending on item availability and warehouse fulfillment processes, items within the same order may occasionally be dispatched separately to help ensure they reach customers as soon as possible. That said, we understand the convenience of receiving everything in a single package and will be sure to share your feedback with the relevant team for consideration.
Thank you for taking the time to share your experience, and we hope to serve you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
âIâm really impressed with this CharlesâŠ
âIâm really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. Itâs lightweight yet spacious enough to carry all my essentials. Iâve received so many compliments already. Definitely worth the purchase!â
2026幎5æ14æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic bag
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
2025幎8æ22æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I unfortunately can't put no stars
I unfortunately can't put no stars , their customer service is appalling, I purchased a £120 e voucher, it didn't deliver so I messaged customer service, gave all my details and screenshot of proof of payment and nothing but generic replies, never ever will I shop here again
2026幎5æ25æ¥
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CHARLES & KEITH ããã®åç
Dear Valued Customer,
We're sorry to hear about your experience and understand how frustrating this must have been, especially after providing the requested information and proof of payment.
We sincerely apologize for the inconvenience caused. We've reviewed your feedback and are currently checking on the status of your order with the relevant team. We will continue to follow up internally and provide an update as soon as more information becomes available.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a pair of glasses fromâŠ
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them.
What followed was even more disappointing. Despite providing photos and raising a formal complaint, I was told the damage was caused by âexternal forceâ â which is simply not true. The glasses snapped at a structural joint under completely normal use.
I asked multiple times for the matter to be escalated to a manager, and this was never confirmed or actioned. The response I received was a copy-paste dismissal with zero accountability.
A product that fails after three uses is not fit for purpose. I am now pursuing a chargeback through my bank. I would urge anyone considering a purchase to be aware that if something goes wrong, do not expect Charles & Keith to stand behind their products.
2026幎5æ24æ¥
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CHARLES & KEITH ããã®åç
Dear Valued Customer,
We're sorry to hear about your experience and understand how disappointing this situation has been, particularly as you genuinely enjoyed the product.
We appreciate you taking the time to share your feedback and regret that the outcome of the assessment did not meet your expectations. We also apologize if our communication left you feeling unheard or if there was any misunderstanding regarding your request for escalation.
Please be assured that product concerns are reviewed based on the information available at the time of assessment. However, we understand your concerns and have shared your feedback with the relevant team for further review.
We sincerely regret the frustration caused and appreciate the opportunity to learn from your experience.
Best Regards,
CHARLES & KEITH Customer Service Team
CHARLES & KEITH ããã®åç
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very disappointing experience
Very disappointing experience.
I ordered a bag on 28/4 as a birthday gift for my wife, with delivery advertised as 2â5 days. After 11 days, it still had not arrived and missed the occasion completely.
The delay was only explained after I contacted customer service myself, and no real solution or compensation was offered. Poor communication and very frustrating overall.
2026幎5æ9æ¥
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CHARLES & KEITH ããã®åç
Thank you for your review and feedback!
We sincerely apologize for the very disappointing experience you had with your order and our delivery service. We understand that you placed your order on 28/4 as a birthday gift for your wife, and we are deeply sorry that the bag did not arrive within the advertised 2 to 5 days, causing it to miss the occasion completely.
It is particularly regrettable that the delay was only explained after you took the initiative to contact our customer service, and we apologize that no suitable solution or compensation was offered at that time. We understand your frustration with the poor communication and the impact this had on such a special celebration.
Please reach out to us again with your order number so that our team can look into this for you and work towards a resolution.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Honestly one of the worst customerâŠ
Honestly one of the worst customer service experiences Iâve had.
I placed my order almost a month ago and the parcel got misdelivered by Royal Mail. I know that part is not fully CHARLES & KEITHâs fault because the parcel was marked as delivered somewhere else and basically went missing. I even checked the address, nearby accommodations, post office, everything possible and still couldnât find it.
Whatâs really frustrating is the way this whole thing has been handled after that.
I made complaints with both Royal Mail and CHARLES & KEITH almost 3 weeks ago and I still havenât received any clear answer about whatâs actually happening. No proper updates, barely any replies to emails, and every message is just âthe investigation is ongoingâ over and over again.
Meanwhile I bought the bag using 3 payments and now my next payment is about to go through for a product I never even received.
Iâve been the one constantly chasing updates, contacting Royal Mail myself, sending proof, confirming addresses, following up again and again, and honestly Iâm exhausted at this point.
The parcel going missing may not entirely be your fault, but making a customer wait weeks without proper communication or clarity is definitely not okay.
Really disappointed because this was my first purchase with CHARLES & KEITH and it completely ruined the experience for me.
2026幎4æ10æ¥
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CHARLES & KEITH ããã®åç
Dear Valued Customer,
Weâre truly sorry to hear about your experience and understand how frustrating and exhausting this situation has been, especially with the prolonged investigation and lack of clarity throughout the process.
While the delivery issue was being reviewed with the courier, we understand that the overall experience and communication did not meet expectations, particularly for your first purchase with us. Please be assured that your case has been attended to by our team, and the refund process has already been arranged accordingly.
We sincerely apologise once again for the inconvenience caused and truly appreciate your patience throughout this process.
Best Regards,
CHARLES & KEITH Customer Service Team
All the best love all
2025幎5æ25æ¥
CHARLES & KEITH ããã®åç
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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