Charles White Limited レビュー 440

Charles White Limited からの回答

2026年4月13日

Dear Sugesh,

Thank you for your kind review, we are delighted that Peter has been able to address your issues so efficiently and we really appreciate your positive feedback
The Charles White Team

Charles White Limited からの回答

2026年3月30日

Hi there,

We’re sorry to hear that you feel you had a poor experience. We take all feedback seriously, but unfortunately we haven’t been able to identify you as one of our clients. We’d really appreciate the opportunity to understand what went wrong and put things right.

If you could contact us directly at info@charleswhite.co.uk, we’d be happy to look into this in detail. Customer care is extremely important to us, and we’d value the chance to resolve any concerns.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月27日

Hi Elly,

Thank you for sharing such a wonderful review. We’re delighted to hear that your experience with Robyn has been consistently positive since 2022. Delivering reliable property management and exceptional customer service is at the heart of what we do, and it’s fantastic to know this has been reflected in your journey with us.

We truly appreciate your trust in our team and are pleased to know your concerns have been handled professionally and efficiently. It’s our pleasure to continue supporting you and ensuring your development is managed with the highest level of care.

Thank you again for your kind feedback!

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月25日

Good Afternoon,

Thank you so much for your kind review! We’re delighted to hear that Paul has been quick to respond and consistently helpful and polite. We’ll be sure to pass your feedback on to him — it will mean a lot.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月24日

Dear Eric,

Thank you for taking the time to share your feedback. We’re delighted to hear that Amy has been able to support you so effectively. Identifying the source of an issue like a leaking boiler exhaust can be challenging, and we’re pleased that her diligence and proactive approach helped move things toward a resolution.

Providing attentive property management and maintaining strong client relationships are central to what we do, and it’s great to know Amy’s efforts have reflected this. We’ll be sure to pass along your kind words to her and the wider team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch. We’re always here to help.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月16日

Hi Kayleigh,

Thank you so much for your fantastic review! We’re delighted to hear that you’ve had an excellent experience from start to finish. Our property management team works hard to provide prompt, professional, and reliable communication, so it’s wonderful to know this has made a positive difference for you.

We truly appreciate your kind words about our responsiveness and our commitment to going above and beyond to resolve any issues quickly. Feedback like yours motivates us to keep delivering the highest standard of service.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月16日

Hi Zoe,

Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that you found our communication clear and that your enquiry was handled quickly and effectively.

Providing excellent Property Management support is at the heart of what we do, and it’s great to know that your experience with our Edinburgh office reflected this.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Conor,

Thank you for your kind review. We’re delighted to hear that you were pleased with the landscaping works and that Peter was able to arrange everything quickly and efficiently.

At Charles White, we aim to provide a responsive and reliable residential property management and factoring service, ensuring that developments are well maintained and that requests from co-owners are handled promptly. It’s great to know the new planting has made such a positive difference to the estate.

We really appreciate your feedback and your 5-star rating – it means a lot to our property management team.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Sheila,

Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that your first year with Charles White has been a positive one.

Our goal is to provide a professional and proactive residential property management and factoring service, so it’s great to know that the regular inspections, prompt repairs, and support from our property management team have helped improve the complex and give owners greater peace of mind.

We’re especially pleased that the quick response to queries and the work of our trusted contractors has made a difference. Thank you again for the 5-star rating — it’s very much appreciated by the whole property management team at Charles White.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Catherine,

Thank you for your positive feedback. We’re delighted to hear that your experience with Charles White has been a good one.

Ryan, Steven, and Sylvia work hard to provide a responsive and supportive residential property management and factoring service, so it’s great to know their efforts in responding quickly to queries and finding solutions have been helpful.

At Charles White, our property management team is committed to delivering a reliable and proactive service for owners and residents, and your feedback is very much appreciated. Thank you again for taking the time to share your experience.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Laura,

Thank you for your kind words and for sharing your experience. We’re really pleased to hear that you feel listened to and that any issues raised have been dealt with efficiently.

At Charles White, we aim to provide a friendly, approachable, and professional residential property management and factoring service where owners feel their views are valued and considered. Our property management team works hard behind the scenes to ensure developments are well maintained and that any changes or improvements are communicated clearly.

It’s great to know that our efforts have helped create a positive and relaxed atmosphere for owners and residents. Your feedback is very much appreciated by everyone in our property management team.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月6日

Good Morning,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify a few points.

Regarding the RACC investigation, we did initially raise this based on the information we had at the time. However, after further review, we identified that your development was not at risk due to its age, and we corrected this within the month. No charge was applied once this was confirmed.

On the late payment fee, whilst this charge was applied inline with our written statement of services, we did issue a full credit as soon as a gesture of goodwill.

In relation to the light repair, this was billed in line with the contractor’s invoice for the work completed - these prices are not something set by CWL. The work was also for to replace a full fitting, which will carry higher costs than just a bulb itself.

Finally, the additional invoice raised at the two‑year mark was the result of an internal review where we found discrepancies in dates used during the original handover. We appreciate that this caused frustration and would be glad to walk through the details to provide full clarity.

We value your feedback and are committed to improving our service. If you’d be open to it, we’d welcome the chance to speak directly and resolve any remaining concerns. Please feel free to contact us at info@charleswhite.co.uk.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月24日

Hi Andrew

Thank you very much for taking the time to leave this 5 star review!

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月26日

Hi Dara,

Thank you so much for your kind review! We’re delighted to hear that CWL have been so helpful in managing your building. Our team works hard to deliver reliable residential property management and block management services, so it’s great to know their support is making a positive difference

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月18日

Hi Veronica

Thank you very much for this lovely review! We pride ourselves on our communication with clients - we are always available to help and we are delighted to hear that Maria has demonstrated this

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月20日

Dear Gerard,

unfortunately, we have been unable to locate you as a client of CWL, and you have declined to provide further information via our Trustpilot request. Therefore, we are unable to confirm if this review is genuine.

Please feel free to contact us with further detail and we would be happy to look into this for you. You can contact us at info@charleswhite.co.uk

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月16日

Hi Tricia

Thank you so much for your lovely review! We are very pleased to hear that Peter has provided you with this 5 star service that we are so very proud of!

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月10日

Hi Roisin

Thank you for this great 5 star review! We are super pleased to hear that Paul has been of great assistance to you

Kindest regards
The Charles White Team

Charles White Limited からの回答

2026年2月9日

Good Afternoon, Chris

Thank you very much for taking the time to leave this great feedback! We are so pleased to have you on board and look forward to continuing to building a strong, professional with yourself & the development.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月5日

Good Afternoon, Lewis

Thank you so much for this great 5 star review! We are delighted to hear that Robyn has kept you informed throughout what can be a stressful situation!

Kindest regards,
The Charles White Team