Charles White Limited レビュー 

Charles White Limited からの回答

2026年6月1日

Good morning, Philip

We appreciate you highlighting the challenges around parking arrangements during works, as we recognise this can be frustrating for both residents and contractors. Where issues do arise, we always aim to work proactively with all parties to find a practical resolution as quickly as possible.

We’re pleased we were able to assist in resolving this matter promptly and that you were satisfied with the outcome. Your feedback is very much appreciated.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年5月27日

Hi Gregory

Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience with Paul and that he was able to support you in arranging your front door replacement before your holiday.

We’ll be sure to pass on your kind comments to him, as providing clear, timely and helpful support is something we really value.

We appreciate your feedback and your support.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年6月1日

Thank you for your feedback.

We have been unable to verify this review as genuine, as we cannot locate any record of you as a current or former customer. We would always encourage anyone with direct experience of our services to contact us with their details so that we can investigate and address any concerns appropriately.

We would also like to be clear that Charles White Ltd does not offer any form of incentive in exchange for reviews. We maintain a strict approach to feedback to ensure it reflects genuine customer experiences, and reviews are not connected to or influenced by individual members of our staff.

In relation to the comments regarding external comparison websites, we are aware of the scores referenced but fundamentally disagree with the methodology applied, particularly the weighting given to cases progressed to the First-tier Tribunal (FTT). As a regulated property factor, we actively encourage the use of the FTT where appropriate, as this provides independent oversight, allows for transparent resolution of disputes, and supports continuous improvement in service delivery.

While some organisations may choose to resolve matters privately, our approach is to engage openly and constructively through the appropriate regulatory channels. We believe this reflects a commitment to accountability rather than the negative interpretation suggested.

We would also clarify that we do not remove or control reviews on independent third-party platforms. We remain committed to transparency and respond openly to all feedback.
If you are a homeowner and wish to raise a specific concern, we would be happy to assist if you contact us directly. Without verifiable details, we are unable to take this matter further.

- The Charles White Team

Charles White Limited からの回答

2026年5月21日

Thank you for taking the time to leave such a thoughtful review and for your support over such a long period.

We really appreciate your recognition of the challenges involved in managing developments—particularly balancing differing views, prioritising works, and ensuring value for money. It’s encouraging to hear that our approach to communication, transparency and consultation has helped build trust with you over the years.

Consistency is something we work hard to maintain, so your feedback about your 23-year experience means a great deal to us. We’re also pleased that you found our team responsive and our systems easy to use.

While we are naturally very sorry to see the development move to another factor after such a long-standing relationship, we are sincerely grateful for the trust you have placed in us over the years. We wish all owners every success going forward and would welcome the opportunity to work with you again in the future.

Thank you again for your kind words.

-The Charles White Team

Charles White Limited からの回答

2026年5月11日

Dear Elaine,

Thank you for taking the time to leave such a positive review. We really appreciate you sharing your experience.

We understand how frustrating it can be to deal with unresolved issues for an extended period, so we are pleased that we were able to step in and help bring this matter to a satisfactory conclusion.

Your kind words about Jessica are especially appreciated. We’re proud of the high level of service she provides, and it’s great to see her professionalism, dedication and communication recognised.

Thank you again for your feedback—it means a great deal to us.

Kindest regards,
The Charles White

Charles White Limited からの回答

2026年5月11日

Dear David,

Thank you for taking the time to leave your feedback.

We’re delighted to hear about your positive experience and your kind words about Paul. We take great pride in providing a helpful and professional service, and it’s always appreciated when this is recognised.

We’ll be sure to pass your feedback on to him.
Thank you again for your support.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年5月8日

Good morning,

We are very sorry to read about your experience and the ongoing impact this has had on you.

We appreciate that you have referenced an incident that occurred a number of years ago, however it is concerning to hear that you are still experiencing difficulties. We take matters of health and safety very seriously and would be keen to understand the circumstances in more detail so that we can review what has been raised.

We would encourage you to contact us directly so we can investigate this further and provide an appropriate response.

Please reach out to Paul Sanders at paul.sanders@charleswhite.co.uk, who will be happy to assist you.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年4月13日

Dear Sugesh,

Thank you for your kind review, we are delighted that Peter has been able to address your issues so efficiently and we really appreciate your positive feedback
The Charles White Team

Charles White Limited からの回答

2026年3月30日

Hi there,

We’re sorry to hear that you feel you had a poor experience. We take all feedback seriously, but unfortunately we haven’t been able to identify you as one of our clients. We’d really appreciate the opportunity to understand what went wrong and put things right.

If you could contact us directly at info@charleswhite.co.uk, we’d be happy to look into this in detail. Customer care is extremely important to us, and we’d value the chance to resolve any concerns.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月27日

Hi Elly,

Thank you for sharing such a wonderful review. We’re delighted to hear that your experience with Robyn has been consistently positive since 2022. Delivering reliable property management and exceptional customer service is at the heart of what we do, and it’s fantastic to know this has been reflected in your journey with us.

We truly appreciate your trust in our team and are pleased to know your concerns have been handled professionally and efficiently. It’s our pleasure to continue supporting you and ensuring your development is managed with the highest level of care.

Thank you again for your kind feedback!

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月25日

Good Afternoon,

Thank you so much for your kind review! We’re delighted to hear that Paul has been quick to respond and consistently helpful and polite. We’ll be sure to pass your feedback on to him — it will mean a lot.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月24日

Dear Eric,

Thank you for taking the time to share your feedback. We’re delighted to hear that Amy has been able to support you so effectively. Identifying the source of an issue like a leaking boiler exhaust can be challenging, and we’re pleased that her diligence and proactive approach helped move things toward a resolution.

Providing attentive property management and maintaining strong client relationships are central to what we do, and it’s great to know Amy’s efforts have reflected this. We’ll be sure to pass along your kind words to her and the wider team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch. We’re always here to help.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月16日

Hi Zoe,

Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that you found our communication clear and that your enquiry was handled quickly and effectively.

Providing excellent Property Management support is at the heart of what we do, and it’s great to know that your experience with our Edinburgh office reflected this.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Conor,

Thank you for your kind review. We’re delighted to hear that you were pleased with the landscaping works and that Peter was able to arrange everything quickly and efficiently.

At Charles White, we aim to provide a responsive and reliable residential property management and factoring service, ensuring that developments are well maintained and that requests from co-owners are handled promptly. It’s great to know the new planting has made such a positive difference to the estate.

We really appreciate your feedback and your 5-star rating – it means a lot to our property management team.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Sheila,

Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that your first year with Charles White has been a positive one.

Our goal is to provide a professional and proactive residential property management and factoring service, so it’s great to know that the regular inspections, prompt repairs, and support from our property management team have helped improve the complex and give owners greater peace of mind.

We’re especially pleased that the quick response to queries and the work of our trusted contractors has made a difference. Thank you again for the 5-star rating — it’s very much appreciated by the whole property management team at Charles White.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Catherine,

Thank you for your positive feedback. We’re delighted to hear that your experience with Charles White has been a good one.

Ryan, Steven, and Sylvia work hard to provide a responsive and supportive residential property management and factoring service, so it’s great to know their efforts in responding quickly to queries and finding solutions have been helpful.

At Charles White, our property management team is committed to delivering a reliable and proactive service for owners and residents, and your feedback is very much appreciated. Thank you again for taking the time to share your experience.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月13日

Hi Laura,

Thank you for your kind words and for sharing your experience. We’re really pleased to hear that you feel listened to and that any issues raised have been dealt with efficiently.

At Charles White, we aim to provide a friendly, approachable, and professional residential property management and factoring service where owners feel their views are valued and considered. Our property management team works hard behind the scenes to ensure developments are well maintained and that any changes or improvements are communicated clearly.

It’s great to know that our efforts have helped create a positive and relaxed atmosphere for owners and residents. Your feedback is very much appreciated by everyone in our property management team.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月6日

Good Morning,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify a few points.

Regarding the RACC investigation, we did initially raise this based on the information we had at the time. However, after further review, we identified that your development was not at risk due to its age, and we corrected this within the month. No charge was applied once this was confirmed.

On the late payment fee, whilst this charge was applied inline with our written statement of services, we did issue a full credit as soon as a gesture of goodwill.

In relation to the light repair, this was billed in line with the contractor’s invoice for the work completed - these prices are not something set by CWL. The work was also for to replace a full fitting, which will carry higher costs than just a bulb itself.

Finally, the additional invoice raised at the two‑year mark was the result of an internal review where we found discrepancies in dates used during the original handover. We appreciate that this caused frustration and would be glad to walk through the details to provide full clarity.

We value your feedback and are committed to improving our service. If you’d be open to it, we’d welcome the chance to speak directly and resolve any remaining concerns. Please feel free to contact us at info@charleswhite.co.uk.

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年3月24日

Hi Andrew

Thank you very much for taking the time to leave this 5 star review!

Kindest regards,
The Charles White Team

Charles White Limited からの回答

2026年2月26日

Hi Dara,

Thank you so much for your kind review! We’re delighted to hear that CWL have been so helpful in managing your building. Our team works hard to deliver reliable residential property management and block management services, so it’s great to know their support is making a positive difference

Kindest regards,
The Charles White Team