CherryBlossom Hijabs レビュー 29

*CHANGED MY REVIEW - AS PROMISED*
After leaving the below review yesterday, I did get contacted by the company who apologised and confirmed they could see the delay in tracking and would see what they could do about it. I then got a notification a bit later in the day that the delivery was on it's way! I am incredibly happy to report that I just received it this morning, on time for my friends birthday tomorrow. Therefore, I am adding this comment and changing my star rating from 1 to 4. Thank-you!
**ORIGNAL REVIEW BELOW**
Ordering was fine, I ordered on Friday 8th May for a friends birthday, which is on Saturday 16th May. As this was only 8 days away, I paid extra for delivery within 1-2 business days. I assumed this meant, as I ordered on Friday, that I would receive this no later than Tuesday. Monday morning I received a notification from them to say they have sent it to Royal Mail tracked, with a tracking number. Sadly, that is where the good service ends. It is now Thursday, two days before my friends birthday, and the tracking website has not moved since Monday morning. I have attempted to contact Cherry Blossoms by email (on their contact us section on their website) and by using their chat and have had no response or even acknowledgement that they have received my messages. I understand that once they have given it over to the delivery company they lose an element of control but I would have thought that given my frantic messages at the beginning of the day they would have responded by now and offered some reassurance (either send another one through or chased with the delivery company) to me that they were doing something. Also I expect a refund on the extra I paid for a quick delivery as this has not been quick! It looks exceedingly unlikely that I will get this order now by Saturday. If I do, I will gladly change my review to a higher starred one - but I am not holding out much hope. Right now I am feeling doubtful I will receive anything at all! Very disappointing!

I have bought from CherryBlossom Hijabs many times and have always been pleased with their quality of products and service . Everything is perfectly packaged and delivered on time. I highly recommend them.

Great variety of products

Great costumer service, very happy with the product and delivery was on time. :)

Great quality Hijabs. they have a variety of colours and materials. i found the website very easy to use. the delivery was very quick.

Love their hijabs, worn them to few weddings and they’re still in great condition. I’d say the same about their clutch bags 💓

Always a pleasure, never disappoint. Would highly recommend.

I wouldn’t even give this company 1 star. They are not professional at all and constantly lie about your order being dispatched. I placed an order on 19th March and have still not received it. They take ages to reply to their emails and once they do, they just lie about them.

Just to add onto the review, I did finally receive my order and the company did try to offer me a 20 pound voucher to spend in their store. I told them I didn’t want the voucher as I didn’t want to spend more money in their shop.

Ordered some bags from here and they came faulty. One had beads already fallen off and another doesn’t even close properly.

I emailed them about it a month ago but didn’t get any response at all, which is really frustrating.

Going to have to open a dispute with my bank now to try and get this sorted.

Customer service was very friendly when helping me with my order. They offered a solution and I received my order quickly. The hijabs look very pretty and are good quality :) Would recommend!

Good quality and comfortable hijabs, I like the style of printed modals they have, good and quick customer service too

Super helpful customer service. Quick responses & shocked at the fast delivery.
Got the order next day delivery and the item was perfect!

Amazing scarves ,unique prints and high quality fabric I ordered twice as I was really happy with my first purchase and although I had an issue with my second purchase their customer service were really helpful and friendly.

Ordered 3 scarves on 20th October and today is 28th October, no sign of dispatch. Emailed them twice and was told to wait 2-3 days more for delivery and its already gone, still no update what so ever. They keep sending marketing emails but fully failed to deliver.
Extremely poor

THE BESTTT HIJABS. Been a long term follower and supporter. CBH have the best hijabs and customer service. Cannot be faulted

My favourite hijabs ever and my go to store!!! I love these so much, best quality hijabs, Ive been so obsessed with the printed modals recently!!

Great customer service with prompt response to queries

If I could give zero stars, I would.

I paid £20 for my order which was ONE scarf including next day delivery (an extra £6), as the website clearly guarantees next day service if you order before the cut-off time. Naturally, I expected it to arrive the following day.

Shortly after placing my order, I noticed I had misspelled my email address. I immediately contacted them via their website chat to ask if they could resend the confirmation to my correct email. I never received any reply. I assumed that even without the confirmation email, the order would still arrive at the delivery address I provided.

The next day came and went — no delivery. It has now been 5 days, the money has been taken from my account, yet I have received absolutely no communication. I have reached out multiple times via email, their website, and even Instagram, but have had no response.

I’ve asked them to cancel my order since I no longer need it, and I do not believe I should be charged the £6 next day delivery fee when it was never delivered. However, given their lack of communication, I fully expect they’ll eventually ship the item late and then refuse to refund the delivery cost.

This is extremely poor customer service, and I would strongly advise others to avoid ordering from them.

The printed modal hijabs are beautiful. They have such lovely prints - I have 10 of them! The material is soft and can style easily. I definitely recommend for printed modals.

the quality of product is very poor - the product fabric is about to rip. I was very excited while ordering the product but unfortunately the price for the product is unreasonable infect too high for the quality

even the stitching inside looks like done by a non professional.