Chi Chi London レビュー 

Sent the wrong size and have ignored all emails asking for the correct one to be sent out . Returns portal doesn’t work . I’m stuck with an expensive dress my daughter can’t wear for her prom that I can’t return . Avoid

Absolute disgrace! Ordered expensive dress over 2 weeks ago and not heard a peep! 2 email complaints written, no response. No dress. No emails confirming it is on its way. Absolutely terrible

Both a dress it was too big tried the portal don’t work 😡 got a refund label sent because I bought the dress on a credit card .. still NO refund. If I don’t hear have the refund in the next few days I will be taking the matter to the small claims court.. please do not order from Chi Chi London!

Do not order from these.
I wish I had checked the reviews before ordering. Placed an order 11th May, items arrived on time however didnt fit, the return portal didn't work, eventually got an email woth return info. I returned the items and still no refund

Unfortunately I read these reviews too late.
The return portal does not work.
They do not respond to emails.
Do not buy from chi chi London.

Please, please do not buy from here. Dresses are not accurate in size and are a cheap material. The returns portal is fake and they send me an incorrect return process via email through return company they are not even set up with. You will loose your money.

Returned a dress customer service advised refund processes waited 5 days having to chase again. Will be taking to small claims court if refund not processed within the next few days. Do not buy off this company. They are complete thieves!

Do not buy from chi chi london. Customer service is not as expected. Dress arrived late, quality of the dress is alright, prices are not cheap though £80-85 for a simple dress. I want to return the dress however the return portal is not working. I send an email regarding issue with return portal but had no response since 2-3 days.

I was having problems with the returns section of the website and there was no paper return sheet in my package, I emailed Customer services and Dan replied promptly with a returns label and instructions on how to return via Evri with a link to the nearby places offering this service, very helpful and efficient.

DO NOT BUY. Tried to return a dress which wasnt suitable, return portal doesn't work, nobody replies to customer service email. Positive reviews are clearly fake, Corrine doesn't exist, don't be fooled. I'm stuck with a £50 dress i can't return. Chi Chi aren't the company they used to be. Avoid.

Whilst the website wasn't working for returns, Corinne in thre customer support team was very responsive and proactive about helping me manage my return, sending me the Evri QR code direct.

The Customer Service I received from Corinne was great. I couldn’t get the returns portal to work so emailed Customer Services, Corinne replied within a couple of hours, explained the problem and sent me a returns label.
Delivery was fast, the only reason I returned the dress was because it didn’t suit me.

Corinne was very helpful getting my problem resolved. I couldn't get the portal to work to organise a return. She answered my email quick and very kindly sent me a return label. Excellent customer service.

I had an issue with an item being undelivered and a faulty dress. Corinne resolved and answered all my queries really quickly and was very helpful and friendly. Very impressed with the service received, albeit when things go wrong.

I was struggling to return the parcel,but a huge thank you to Corinne ,who was very professional ,helpful and sorted out this situation .

My partner is currently £400 down
Due to purchasing bridesmaid dresses which have arrived stained
Been trying to contact them via email for over 2 weeks regarding a refund
As the portal is not working

Still waiting on a reply

Corinne has gone above and beyond to sort everything out for me.
The reviews are honest and true about her.
Thank you for your quick response.

Had a problem but corrine sorted this out without any hesitation

I was a bit worried when I realised that I’d ordered an item that was a 3rd party to Debenhams..
The dress I ordered was fab quality however a little big..
I messaged last night reference a return and had a prompt response this morning from Dan explaining the returns procedure along with a QR code..great service..thank you.

Corrine was great. I had been unwell and unable to return the item by the date as it was a long drive to drop off. Corrine kindly issued me another label. I was delighted. The right type of individual working on customer service. I will return. Thank u corrine.