Chi Chi London レビュー 

Excuses constantly avoiding paying refunds still not had a refund even though they promised to refund within seven days after my complaint email and now they are fibbing me off continuously
Avoid this company

Would give 0 if I could. Did a big order and paid for next day delivery. Took over 2 weeks to be delivered with no reply when chasing up my order so I’d raised a bank dispute. Finally received the goods. Kept one dress and returned the rest. After thinking I’d had my refund (which was actually the temp bank dispute) I stupidly binned my proof of return which was tracked next day and I KNOW was delivered as I checked Royal Mail
at the time. I’m now over £500 down as the company are not accepting it’s been returned and issuing a refund. Avoid!!

I bought a dress 17 days ago and still haven’t received it. When contacted customer services they said that they have moved a warehouse and are having issues with their orders at the moment. False advertising as on their website it says that items are being dispatched i no 2-5 working days.

One of the worst companies and customer services ever. I bought a dress they didn’t send it on time. After acknowledging the cancellation and saying they would refund my money they sent out the dress and refuse to refund me.

I placed an order (#645917) with Chi Chi London on Wednesday 2nd September for a dress I specifically needed for a wedding this weekend.

It is now Thursday 10th September and I still haven’t received a dispatch email or any indication that my order has been sent.

Chi Chi Londons website states that standard orders are usually dispatched within 48 hours, although they note this can take longer during busy periods.

I’ve tried contacting customer services but the telephone number I found online is coming up invalid and the customer service email address listed on their website is bouncing back as undeliverable.

I ordered the dress for a specific occasion and have now had to look for a last-minute alternative because I have no idea whether my order is even going to arrive.

It’s particularly disappointing because I used to consider Chi Chi London a reputable occasion wear brand, having bought from them several times in the past. At the moment, the lack of communication and inability to contact customer services is extremely frustrating.

I would really appreciate some communication about the status of my order.

Oh my goodness, first they lost my parcel and they are now stalling sending my refund… its been 5 Months!!!! Although it’s only £31 I am not going to let it go as any company of this size should be able to issue an immediate refund with an apology for losing my parcel.They should be embarrassed.I will never buy from them again.

If you struggle with a refund, please report the transaction with your bank and you will get your money back this way.
I would give zero stars if i could. Aboslute scambags. Zero understanding, non existing customer service. Bunch of scammers this company is. Been chasing for a refund for 4 months. Supplied multiple proofs of delivery; then the company confirmed multiple times that they received it and approved a refund twice. 4 months later still no money received. This company also blocks emails!!!! I have been creating new emails to be able to contact them and each time they block me! They also blocked my partner when he was chasing a refund for me.
We have reported this business with illegal trading practices to Citizen Advice B- Free of charge. Looking at the reviews I am not the only one losing monies!

Ordered a dress which could not be fulfilled for some reason. Chi Chi cancelled my order but did not send refund. It has been 2 months of consistent emails and I had to raise a dispute. I would not recommend Chi Chi London Fashion to anyone.

Items never being dispatched. Email address from their website keeps bouncing back. No contact or correspondence. Will never use again.
Thank got the dress was on sale so I’ll cut my loses but never again.

Nightmare! Ordered item in two sizes. Returned one in June…..it’s now September and still waiting on my refund. Said it was being processed 1 month ago.,…still waiting! Paid for own return postage as well. Don’t buy from them. Shambles!

Order a beautiful dress in 2021, no issues whatsoever.
This year however, the order is still "being processed" after 1 month (so way past the time at which the dress was needed). I asked for cancellation and refund. No response from the company. Very disappointing experience this time around.
Edit: They got back to me saying they were going to process the refund. That was a month ago. Still waiting for the money back!!

Horrendous company! Clothing appears tacky and cheap when you receive it. The returns portal is not fit for purpose! You have to email them to actually get a return. Oh and you need to pay for your returns! And then once you've actually managed to get rid of the item back to them they don't pay you for the refund! They fob you off saying their accounts are playing up. That was 2 months ago and still no refund! This company needs to be shut down!

What has happened to the amazing brand that was always my go to! Delivery now takes over a month.
The email that they supply and have responded to in the past is now nolonger accessible.
It's such a shame but also awful that loyal customers have been dealt with so poorly recently.
A dress still hasn't turned up which was needed soon.
Either want the dress to finally arrive or receive a refund ASAP.

Avoid at all costs. I returned two bridesmaid dresses in May and 3 months later, still waiting for the £183.00 refund. They repeatedly claimed there was an IT issue and eventually my emails were bounced back as undeliverable.

My experience is similar to what so many others have shared. Awful company that do not refund when you return items. The returns portal not working… the accounts department not working.. its all a front, they have no intention in refunding any money! I thought this was a reputable company, afraid not. Avoid !

I ordered a dress but it didn't suit me so I wanted to return it. It took three emails and chatbot discussions to finally obtain the return address label which is shocking. Is waited for three weeks for my refund - I didn't receive notification that they'd received the dress. I emailed three times again and in the end had to report this to my bank as a failed refund. Definitely avoid buying from this company. Shocking customer service

Still waiting for my £90 refund despite repeatedly contacting customer service. I’ve been given no clear timeframe and have had to keep chasing for money I’m owed. Really disappointing customer service and experience.

Don’t order from this company!

All I can say is, always pay through something like PayPal. I managed to get my money back after contacting them. But this experience was enough for me to know that I will never deal with this company again.

do not order from this company, they also sell through Debenhams who did not tell me it was 3rd party seller, one item not received from them and one returned to them but no refund. I have emailed several times, the phone number goes dead. Horrendous company and so too is Debenhams. Avoid Avoid Avoid

Scammers. Been chasing a refund for a month and before then was chasing on how to return because the return portal wasn’t working. They emailed me to say my refund would be received within 7 working days and surprise surprise it wasn’t. I tried to respond to them via email but the email address is no longer working despite the exact same one letting me reply before. I have contacted them multiple times on their website instead but still no luck. AVOID!!!!