Chi Chi London レビュー 

DO NOT order from Chi Chi London.

I’ve tried raising a return on their website.
The website would not allow me. Tried on my
iPhone, IPad and computer. I received the same error message.

I’ve contacted customer service via email and messenger on numerous occasions. Not one response! I’m left with over £200 worth of items.

I’ve tried the phone number, which doesn’t exist.
I’m at a loss as to what to do. Very frustrating and stressful.

I am appalled at the lack of customer service provided from this company and from recent reviews I see that others have had similar experiences. I bought 3 dresses - only 2 arrived. I emailed them about this and no response. The dresses that did arrive were not suitable and so I wanted to return these - the returns portal did not work. I emailed again, still no response. I have now emailed them multiple times and still have heard nothing, there is no phone number to ring and seemingly no way to contact them. I am now left with 2 dresses that are not suitable after paying for 3. Awful customer service and I certainly will never be using this company again.

NO stars at all. Extremely bad customer service, absolutely no customer service. I do not think they actually have a customer service Department. Two dresses ordered one ripped one too big, returns portal does not work. Have e mailed every day for 11 days and no response at all. Have they seen the bad reviews, they are not even commenting on them or trying to resolve. I am £120 out of pocket and they so do not seem to care. ????

Hi everyone, I generally don't like leave any reviews, as long they did not upset me with anything I don't.
However,in this case I must do it because I can help people to not happen what have happened to me.
I have ordered one dress and soon after I have received an email saying that the "Order is secured",usually you receive an order confirmation and after they inform you about delivery and dispatch. This company has not send me anything for 3 days,then I though something is not right and I tried to contact them by the email provided....I haven't heard anything for another 2 days,then I have tried to send another email...still nothing.
After this I have raised a dispute with my bank. Furthermore,back has said that they will contact the seller and this might last 15 days. Order was made on 17of June and now we are on 6th of July and still nothing happened. It is quite frustrating as was not a cheap dress and I keep the money blocked when o still need to buy one for a wedding. So, pay attention this company does not seem to be what it was before. Thank you for reading.

Bought a dress over two weeks ago and haven’t received it. I have emailed about 5 times now asking where it is and no response. I have also said if you can’t get the dress to me, can I get my money back and there’s still no response! Very disappointed

Had a dress to return which was lovely but too big. The return portal wouldn’t work, however contacted them directly and got a response within 24 hours with a QR code to return. Great service, quick response from Beth. Thank you.

I was having a problem with the returns portal so emailed customer services for help. I very quickly received a reply from Beth and she sorted the issue out for me in no time.

I would give zero if i can. Chi chi is not issuing a refund it has been more than 18 days since i return back the item. When i contacted them, they replied saying i need to wait for 14 days, i already let them know in my previous email that it has been more than 18 days however they replied me to wait for 14 days which is very frustrating and distressing. When i contacted them again, there is no reply.
I would like to request everyone not to buy from chi chi.

Could not give zero star.
No customer service. Wrong dress delivered and return page does not work. It is not possible to get a reply from Customer Services.

I got in touch about generating a return QR code as it wouldn’t work for me on the returns portal, the issue was quickly solved and I now have my return code. Thank you Beth for your help!

Had to open a PayPal dispute to get money back!! They make it as difficult as possible to get a refund - first the returns portal doesn't work - they were initially helpful with this and emailed a returns label when I contacted customer services. I then had to contact again multiple times when I could see they had received my return. They claimed multiple times to issue me a refund and sent fake "refund processed" emails with the refund amount left blank. I had to open a PayPal dispute for the money - which they ignored but eventually PayPal closed the case in my favour and returned my money. I absolutely do not believe they would have actually refunded me otherwise. Corinne had the audacity to reply to one of my emails two weeks later saying there was a problem with the system, but this was after PayPal had refunded me the money and was definitely a lie. AVOID THIS COMPANY THEY WILL NOT REFUND YOUR MONEY!

I had a frustrating experience with the returns service the portal would not work from any of my devices. I sent in an email and received a quick helpful response from Dan. He was able to rectify the issue swiftly in a courteous manner.

This is definitely the worst company I have dealt with and you should avoid at all costs. Unless you wish to donate them your money.

Playsuit purchased via Warehouse but I was sent the item direct from Chi Chi and I was required to return it directly to Chi Chi.. After being unable to generate a return myself, I sent multiple emails to Chi Chi and eventually someone (nameless email) generated a returns label via Evri. It took 10 days for the item to be delivered to them. I then allowed 4 weeks to pass before chasing a refund. Multiple emails sent with no response.

There are definitely fake reviews on here. There are multiple reviews about Dan and also Corinne being excellent to deal with but this is all on the back of “people” having issues with the returns process. However, one of the people who left a positive review has also left about 10 positive reviews for Look Fantastic in the past week or two.

It is really disappointing and concerning that Chi Chi are partnered with big retailers such as Warehouse, Debenhams and John Lewis. Like many people, this is the only reason I l purchased from them and the assumption is that they are a reputable company.

This is the first review I have ever left a company but because this company is abysmal - I felt I should warn others.

Dan was great and resolved the issue very quickly. Appreciate the help!!

Absolutely excellent customer service, I had issues on the website with completing my online return, so I have messaged them and Dan has been extremely helpful and polite, has sorted everything for me to the last detail in a matter of minutes ! Honestly, the best customer service I have received in a long time from a clothing brand !! Dan has been absolute a god sent !

Do not order from them!!
I ordered a dress but couldn’t fit and needed to return it. The returns portal doesn’t work. I have send numerous emails to their customer service to no avail. I am stuck with a dress that I don’t fit. It’s been more than a month now.
The price tags on the dress itself are in UAE Dirhams. I have purchased from Chichi while in Dubai. I have reason to believe this company is not UK based and needs to be investigated.

DO NOT BUY FROM THIS COMPANY.

I bought several dresses to try them on for a wedding and none fit quite right. I have been trying to return for multiple weeks now and haven't been able to. The online returns portal doesn't work and I've only had one response to my email that wasn't helpful at all. I've sent probably 10 emails and not received a response. There is no number to call. Customer service is absolutely awful. Save your money, buy from Next which has a much better selection and helpful customer service. Lots of other people are having the same issue with Chi Chi.

Do not order from this company through any website. They do not have any customer service and do not respond to emails.
My return worth GBP 80 has not been acknowledged for almost a month now despite several reminders.

Corinne was very helpful with timely response and providing relevant information.Very professional.

I would give no stars if I could. I bought an item from this brand through Matalan and the returns process has been awful. I had to raise a complaint through Matalan for them to actually eventually send me a returns label as their returns portal wouldn’t work. I sent the item back 2 weeks ago with proof of postage and I am still waiting on a refund. I would avoid.