Chi Chi London レビュー 

Impossible to return items. They dont reply to emails and online return form doesn't work.
AVOID

I ordered a pair of blue satin heels for a event and paid next day delivery. They took my money and I still haven't received them yet they were ordered last week . They have only responded to one email and now it's radio silence.
😔😡😡

Awful experience. I would not give them even one star. They received the return and i have proofed it, still they haven't refunded me. They gave me the impression of being a scam. Just to make money.

Ordered 2 dresses as needed different sizes. I am still in discussion via email due to not being able to return the item and being told I need to pay for the return upfront although the postcode given cannot be identified on Royal Mail. And the issue is with them not being able to provide a returns label or even trying to!
Very strange as the items are lovely but the customer service is awful and the whole thing is strange and appears dodgey!

I wish I had looked at reviews before ordering - still waiting on my order, 14 days later - no dispatch notice, tracking number given by customer services does not work. The complaints department can not tell me when I can expect the order or offer me a refund!!

If i need to return the item i dread to think of the issues! please be very sure you want the item before ordering with CHI CHI London.

Do not order from this company. Still waiting for a refund. Terrible customer service, they just fob you off. Ordered in November. Nearly the end of January.

Ordered in September. Didn’t even open parcel and returned within days. Still waiting for a refund in January. Total scam company. Emails are pointless with no meaningful update. Have been told they don’t have the means to process refund and require new card details. Please be careful.

If it were possible to give zero stars, I would. This is the biggest scam I have ever experienced. I placed my order on December 10 and it has still not been delivered. The courier has already confirmed that the parcel is lost, yet the seller continues to play games and claims they are “investigating.”

I have opened a case with PayPal, but instead of taking responsibility, the seller keeps delaying and avoiding a resolution. This feels like a deliberate attempt to keep customers’ money without delivering the product.

This seller should be reported. Their behavior is completely out of the ordinary and borders on illegal. Do not trust them and do not waste your money.

Great shop but really almost impossible to return items!

I have been trying to return some dresses for two months!! Everytime I try and use the returns portal it comes up with an error. I have emailed customer services numerous times, all my emails have been ignored and the phone line doesn’t work!! DO NOT order from this website!!!!!

Terrible no info to say you will not be able to return . Eventually got an email with some address in Manchester without any instructions to follow .Oh and 4.50 for the pleasure of trying on a dress that came up huge .This reminded me why I don’t like buying online . Avoid this company .

Never use this company. I brought three dresses and need to return them. The return system does not work. I tried phone calling, but it didn’t work. I’ve emailed several times and haven't received a response. Very disappointed. The company needs to be shut down immediately .

Ordered a beautiful coat on 19/09/25 but it was a little too small so I returned it as per their policy. Over two months and several emails later I haven’t had a refund. One excuse was that they were having difficulty processing to my account so I gave them another account details. Still no refund. Would not recommend them, no matter how nice the clothes are.

I wish I should have checked the reviews before purchasing...
I ordered a wrong size, and now,the portal for return and refund isn't working, cannot make a phone call, phone not known, 5 emails none got responded. You feel so helpless, and since I saw the reviews, I wish I should not have ordered anything from chichi,it's like chichi london is half scammers half real.
I will never never order anything from them.
Nightmare !!!!

Buyers please beware, this is one of the worst companies I have ever dealt with. Do not order from them, they will not give you a refund if you return an item. They are extremely reluctant to give a refund and keep requesting the same information, which is a delaying tactic.
I returned the dress on 12/11 /25 and am still waiting for my refund, despite sending them my full details, the orders details and the return receipt. I have wasted so much time sending them endless emails with all the information, but no refund has been given yet. This companies should not be offering an online service. I will never order from them again and will also tell my friends not to. DO NOT MAKE THE MISTAKE OF ORDERING FROM THEM……

4Absolutely diabolical company, its been almost a month and I haven't received my refund for two dresses I sent back. A guy called Dan keeps fobbing me off with a different excuse. Sadly ill have to contact my bank as its more and more obvious ive been defrauded. This company needs to be closed down, it reeks of money laundering.

Returned an item, got advised on October 9th 2025 I'd receive a refund within 3-5 working days. It is currently November 25th 2025 and I am still waiting despite multiple correspondence with chi chi London. Initially I was advised there was a problem with the payment, I assumed this was a short term issi4, a week went by and no refund so I contacted again asking if they had a timescale. Keep getting fobbed off...asked to put in a formal complaint and they said I can't log that there and gave me an alternative email address....not sure why they couldnt just pass my complaint on.

Beautiful dresses but I ordered three and wanted to return two of them. Getting a refund is a bit of a mission! Did eventually get a refund after 5-6 weeks and chasing them up by email. Unfortunately it has put me off ordering from them again

I returned an item in September. End of September I received an email to say my refund had been processed, and I would receive it in 3-5 days.
Mid October I emailed to ask where my refund was.
This was part of their reply “We're having a temporary issue with the payment provider which is why there is a delay in receiving your refund
End of October I chased again. Their reply “We don't have a timeframe on this but please know we're chasing daily and will be in touch as soon as we receive confirmation of your refund.”
I chased again last week “ This has been passed on to our finance team and this should be processed very soon,
We will be in touch once its been processed”
I wish I had looked up the reviews before I purchased from them.
I would not recommend. If you need to return an item, you will waste time chasing for money they owe you.

I would avoid purchasing from this company as they don’t refund your returned items.
I purchased a dress which was too small so I ordered it in a larger size which arrived and fitted perfectly.
I returned the smaller size and the Royal Mail tracking confirmed they had received my order six weeks ago.
I have sent numerous chase emails, they told me there was an issue refunding my order. I sent them numerous emails they said it was refunded but that was untrue and the funds haven’t been refunded
Customer service was polite but I was dissatisfied that they were unable to refund after receiving it 6 weeks ago!