Chi Chi London レビュー 

Please kindly refund my Apple Pay account. I have returned an item for over two weeks now , yes no response. I can’t even track it

I returned an item mid September and am still waiting for a refund (10th November) as they're having issues with their accounts (if you believe that - I don't). Awful service, they take days to respond to emails and no resolution at all - steer clear

Brilliant service and help from Ariana. Thank you so much.

AVOID!!!
I ordered a dress in September, arrived but didn’t look right on me so sent it back. They received my return on the 3rd October and nearly 4 weeks later I still have no refund!! Iv emailed multiple times but only got a reply went I subjected it as urgent. There excuse was that there refund system is down so asked me to for my account number so they could return it. That was 2 weeks ago. I’m now going through the process with my back to get my refund and then will be taking this further as seems as this is a common scam that they have been doing in hope that you give up.
Will not be recommending this company and will be telling everyone to avoid

Trying to return an item is incredibly frustrating as the website says error but not the websites error, there is no contact number either to speak to anyone . I have emailed awaiting a reply so will update review afterwards. Dress ordered was good quality but didn’t fit. Updated review Chi Chi responded to my email same day saying the website was down but giving instructions for return so amended my review from 2 stars to 4 stars

Have placed an order through Chichi website and as much as ive got an order number and theyve taken the amount from my bank account, ive had nothing further. Item should have been dispatched days ago. Order confirmation directs me to a tracking link but it doesnt tell me anything other than order placed. Ive emailed customer service and had zero response 😡😡😡

Terrible service and company. Will never use again. I ordered bridesmaid dresses 3 times and EVERY time I was sent the wrong sizes. I’m STILL WAITING for refunds for 2 of my orders - I’m owed £612 by Chi Chi and I’ve now had to raise through the banks (original order end of August). Customer communication is diabolical, with no easy way to contact and responses to emails are scarce. I didn’t expect this from Chi Chi hence why I ordered from them in the first place. Avoid at all cost (excuse the pun).

If I could leave no stars then I would.!! Don’t purchase from this company especially if it’s through Debenhams because although the items are shipped from chi chi, any returns have to be sent back to them but the refund has to come from Debenhams. But chi chi do not even let Debenhams know that they have received the return. The girl replying to all my emails called lauren just repeats herself and doesn’t answer my questions. She just fobs me off again and again. I have been waiting a whole month and still no refund. And she still says the same thing, that I need to allow 14 days hahahaha even though it’s been over 30!!! They don’t listen and they don’t care!!! Never buying from them ever again. OR Debenhams!!

Avoid this company!!

Returned my items weeks ago had to chase from my refund which they said they had issued waited for the time frame they I should have received by and NOTHING!! I contact them again and there response was the payment had bounced!! She had not explanation to why and said she will re issue and hear I am waiting again. Companies like this should not exist is so unfair people don’t deserve to be scammed!!!!!

I didn't receive a confirmation email for my order, emailed and Lauren the customer service representative was helpful and found the information I needed. The dress I ordered was a lovely colour and quality, but really didn't fit well at all.

Dear future Customers !!!
Proceed with caution ⚠️
If you decide to buy from this ???
Be warned now you will be waiting months for your money to go back in your account.....but why any other company on return of the item will send the money to your account but not this one !!!
Hurry up and give me my money back !!!!!

Returned items and never got an answer to any correspondence or refund. 6 months on I accept I’ve been scammed but avoid!!

I have never reviewed a company before but I initially made a 1 star review for this company as I was so disappointed in their service. I had attempted to contact them numerous times about a missing item in my delivery and also that the returns portal was not working for the other items and had not received a response. After leaving the 1* review I realised that their replies had been in my spam all along! Once I realised this they resolved the issues very quickly. I then had a further issue as the dresses that I returned did not seem to ever be delivered to the company and after 6 weeks I had not received my refund. I reached out again and they resolved this issue so quickly! I was actually very impressed with their service and the speed of their response.

AVOID, AVOID, AVOID!!! Do not use this company, they are scammers. If I could have given zero starts that would have been my honest review. I returned over £400 worth of items to them over 6 weeks ago and despite going back and forth with emails and showing proof of delivery back to them, they are refusing my refund. Customer service is appalling... DO NOT USE!

Ordered my dress Friday and it was delivered today. The dress fits nicely and is well made. I'm happy with my purchase. I read some negative reviews but I didn't have any issues at all. Thank you.

I wish id read the reviews before I ordered £400 pounds worth of dresses. They said they'd recieved the returns and my refund would be back into my bank in a few days. That's was the 4th of August and I still havnt recieved the refund. After my email to them they said my order hadn't been scanned in and needed proof of return, which I sent them. Apparently now im on the list for a review!! Absolutely shocking company never again.

If I could give Chi Chi London no stars I would. Like many other reviewers, I have not received a refund for a dress I returned to them on 19 June (I have proof the dress reached them on 4 July). I have had no response from Customer Services to my emails to them.

I really want to thank Corinne so much for her care and cooperation to sort out my refund. I wish all stores can have a person like Corinne who indeed willing to help customers to sort out their matter as soon as possible, especially with someone like me, who has been scammed from a store called (Comino Couture London) who keeps telling me this week we will return your money for a dress that I haven’t receive, till this moment, 6 months late replies and no money.
So indeed thanks Corinne for helping me and finializing my refund issue.
I love Chi Chi London, for everything.
Thank you

Signed up for the emails to get 10% off a dress I wanted for my daughters wedding. Email came through with details, but no code. Emailed their customer service team but then found a code online, ordered the dress, it arrived quickly but was too big and I then returned it. The same day I sent the return they responded to the original email about the discount. I explained the situation (no apologies from them for the delay in response) and was told I would have to wait 14 days for refund to be processed.
On the 4th August I received an email to say the dress had been received and my refund was processed. I should wait 3-5 days (I assumed working days) for this to be sent to my account. After 6 working days I emailed to ask where the refund was as not received. I waited a few days for a response where they asked the postal address that the dress was sent to. I had already provided the order number but sent the address as requested. It has now been 9 days past the latest I should have been refunded by...still no refund, still no response to last email....very unhappy with customer service team and will never use this company again.

Returned a dress over 2 weeks ago. Website was easy to use for the return label however still awaiting for a refund I have sent two emails and received no reply back. Is there a reason why they have a email address if they don’t communicate 🤷‍♀️