Chill  レビュー 5,490

I have added ONE flight on the app.
Am in Australia and due to current ones
starting a war looks like I am stuck to get home. Have travel insurance with chill but now all of sudden it won't let me add flights on the app even though on the email and app page it says you can enter Two hrs before flight. They have blocked me adding. I contacted customer service to be told I should have added all flights at once. This is totally inaccurate and have contacted department of consumer affairs.
Email from chill rep
Michael,
The real time flight delay is a benefit we give you when purchasing the Platinum level (which I have) of cover .It is a benefit for three trips with four flights per trip and once these 3 limits have been reached you can not use it anymore. This will not affect your current policy.
The flight need to be registered at least 3 hour before the flight is due to depart otherwise it will not be valid.
If you have not exceeded this limit please contact our office so that we can add these flights.
Regards

Customer Service and Sales Agent
MAWDY
22-26 Prospect Hill, Galway
H91 TVF8
Tel. +353 91 501 160

When I complained that the app won't let me and sent flight details to MAWDY this is the reply I got from MAWDY

Hi Michael,
Unfortunately all of your flights for one trip must be added together before the start of your trip. As your trip has already begun we would not be able to add these flights for you.
Best regards,

Customer Service and Sales Agent
MAWDY
22-26 Prospect Hill, Galway
H91 TVF8
Tel. +353 91 501 160

I have deleted reps names from emails

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