Chimes Home & Garden Ltd レビュー 

Chimes Home & Garden Ltd からの回答

2026年6月7日

Dear Attaullah,

Thank you for taking the time to leave a review and for your recommendation.

We're delighted to hear that you found the 0% finance option helpful and that the ordering process was straightforward from start to finish. It's also great to know that your pergola was dispatched on time and that you are pleased with the overall quality of the product.

We appreciate your feedback regarding the bundle options and delivery communication. We're sorry that the updates from the courier did not meet expectations, although we're pleased our team was able to assist and provide the information you needed when contacted.

With regard to delivery and installation, as you are located almost 90 miles from our warehouse, we had to arrange delivery via a specialist courier service rather than using our own delivery team. Similarly, installation costs are influenced by the distance the installation team would need to travel, as well as the time required to complete the work. While we always aim to keep these costs as competitive as possible, we appreciate your comments and understand your perspective.

Thank you again for your valuable feedback. We're pleased that, despite these points, you had a positive overall experience and would consider purchasing from us again. We hope you enjoy your pergola for many years to come.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月7日

Dear Pri,

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We are absolutely delighted to hear that your experience with us exceeded your expectations from your initial showroom visit right through to delivery and installation. It means a great deal to us that you chose to visit after discovering us on Instagram, and we're so pleased that you found the perfect furniture set for your garden.

Nicky will be thrilled to read your kind words. Providing friendly, knowledgeable and pressure-free advice is something we pride ourselves on, and it's wonderful to hear how comfortable and supported she made your showroom visit. We will also be sure to pass on your thanks to our front-of-house team.

We're equally pleased that our White Glove Delivery Service lived up to expectations. Billy, George and Ray take great pride in providing a professional and helpful service, and we know they will appreciate your recognition of their hard work and attention to detail.

Your comments about the quality of our customer service, product range and overall experience are incredibly rewarding for the whole team. We understand how important these purchases are, and we strive to make the entire process as seamless and enjoyable as possible.

Thank you again for your recommendation to friends and family and for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back in the future.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月7日

Dear P Walkington,

Thank you for taking the time to leave us a review.

We're pleased that our Customer Services team was able to help explain the available options and provide the information you needed. We always aim to offer prompt and helpful support, so it's great to hear that your experience reflected this.

We're delighted that you decided to keep the stone filled parasol base and hope it serves you well with your new parasol. We look forward to helping you again in the future.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月7日

Dear Roslyn,

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you were pleased with the communication from our team and that your delivery arrived as expected, despite the distance involved. We work hard to keep our customers informed throughout the process, so it's great to know this made a difference to your experience.

Thank you for your recommendation. We really appreciate your support and hope to serve you again in the future.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月5日

Dear Colin,

Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.

After investigating your order, we can see that your cover pack was dispatched from our warehouse on the same day it was placed. The delivery delay occurred because the parcel was delivered to a neighbour by the courier, and our customer service team spent time helping to establish its whereabouts with the courier once you notified us of the issue.

Regarding the cover itself, our customer service team explained that the cover supplied was the correct model for your table. We also advised that it may be slightly larger than your original cover and suggested tightening the straps for a better fit. We further explained that if you remained unhappy with the product, you were entitled to return it for inspection in line with our returns policy and have a full refund.

We are particularly disappointed to read that there was no follow-up from our customer service team, as our records show that we made several attempts to contact you by both telephone and email to discuss and resolve your concerns, but unfortunately did not receive a response.

We always aim to provide a positive experience for our customers and would still welcome the opportunity to discuss this matter further should you wish to contact us.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月4日

Dear Mr & Mrs Evans,

Thank you for your lovely review. We're delighted to hear that you're pleased with your garden furniture and that you were happy with both our service and delivery. While we're sorry there was an issue, we're glad we could resolve it quickly for you. Your satisfaction is very important to us, and we truly appreciate your kind feedback. We hope you enjoy your furniture for many years to come.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月4日

Dear Kim,

Thank you for your great feedback. We're so pleased to hear that you were happy with both the product and the service, and that everything was delivered as promised. We really appreciate your support and hope to serve you again soon.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年6月2日 に更新

Dear Tamara,

We’re sorry to hear that you’ve been disappointed with your experience.

The issue was first reported to us on 11th April. We then received images a few days later and reviewed the issue with you. Following this, it was agreed that we would replace the affected part.

When you contacted us again on 17th May for an update, the replacement was still in transit. In the meantime, we offered both touch-up paint and a £100 goodwill refund to help resolve matters more quickly, which was accepted.

Unfortunately, the paint initially supplied arrived in the wrong colour, and we immediately arranged for the correct paint to be sent from our factory. We will continue to keep you updated on the progress of the replacement touch-up paint until this matter is fully resolved.

We appreciate your patience while we work to complete this for you and apologise again for the inconvenience caused.

Kind regards,
Chimes

Chimes Home & Garden Ltd からの回答

2026年6月4日

Dear Julie,

Thank you for your wonderful review. We're delighted to hear that your order arrived promptly and that the delivery updates and time slot made the process so convenient for you. Providing a smooth and hassle-free experience is something we always strive for. We really appreciate your kind words and look forward to welcoming you back to Chimes Home and Garden in the future.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月28日

Dear Peter,

Thank you so much for your wonderful review and kind words. We truly appreciate your feedback and are delighted to hear you felt well looked after by Lee and his wife. I shall pass on your kind comments to them both.

Providing genuine customer care, great value and excellent service is incredibly important to us, so it’s fantastic to know this came across throughout your experience. We’re also so pleased to hear the delivery drivers made such a positive impression too.

Thank you again for your support and recommendation, it really means a lot to us.

Kind Regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月28日

Dear Paul,

Thank you for your review. We’re pleased to hear you received good service and that everything went smoothly with no issues. We really appreciate your support.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Terry,

Thank you for your feedback, and we apologise for the confusion caused regarding your delivery. Unfortunately, due to the distance from our warehouse being over 200 miles away, we had to arrange delivery via an external courier rather than using our own delivery team and van. I do apologies they had unexpected vehicle breakdown and we completely appreciate that arriving at 8am without prior notification was not ideal. We will be speaking with the courier company directly regarding this, as customers should always be kept properly informed of delivery arrangements.

We are very sorry again for the inconvenience caused and appreciate your understanding. We hope you can now enjoy your new furniture.

Kind Regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Ian,

Thank you for your review and for your honest feedback. We’re really pleased to hear that overall you had a positive experience with Chimes.

However, we are sorry to hear that communication during the delay to your kitchen order did not meet the standard we aim to provide. We completely understand how frustrating this must have been, and your comments have been noted as valuable feedback for our team so we can continue to improve our service going forward.

We do truly appreciate your patience and support, and we hope you enjoy your new kitchen.

Kind Regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Kim,

Thank you for your lovely review. We’re so pleased to hear you found our staff helpful and friendly, and that you’re happy with the quality of our products. Your support is greatly appreciated.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Joanne,

Thank you so much for your wonderful review. We’re delighted to hear you enjoyed visiting our showroom and found the delivery team friendly and punctual.

We also really appreciate your understanding regarding the cover mix-up, and we’re pleased we were able to resolve this quickly for you. Providing excellent customer service is something we take great pride in, so your recommendation means a great deal to us.

Thank you again for your support and for choosing Chimes Home and Garden.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear John,

Thank you for your lovely review. We’re so pleased to hear our team were able to help quickly and make the necessary changes to your order for you.

It’s great to know everything arrived safely and in good working order. We really appreciate your support and hope you enjoy your purchase.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Dan,

Thank you so much for your wonderful review. We’re delighted to hear you had an excellent experience from start to finish.

It’s fantastic to know you were happy with the communication, fast delivery and, most importantly, your new pergola. We truly appreciate your support and hope you enjoy it for many years to come.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Joe,

Thank you so much for your fantastic review and for choosing Chimes again for your outdoor furniture and accessories.

We’re delighted we were able to arrange next-day delivery for your parasols in time for the heatwave, and it’s wonderful to hear how pleased you are with both the Nova Apollo and Nova Barbados parasols. The Apollo’s 360-degree rotation really is a fantastic feature, and it sounds perfect for providing shade over your Koi pond.

Your kind comments about our team, products and customer service truly mean a lot to us. We greatly appreciate your continued support and recommendation, and we hope you enjoy your new parasols throughout the summer.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Kim,

Thank you for your review. We’re so pleased to hear you found our team helpful and that you received great service. Your support is greatly appreciated.

Kind regards,

Chimes

Chimes Home & Garden Ltd からの回答

2026年5月27日

Dear Sue,

Thank you for your lovely review. We’re delighted to hear you are happy with the quality of your furniture and that your delivery arrived as scheduled. It’s also wonderful to know our delivery team were helpful throughout the process.

We really appreciate your support and hope you enjoy your new furniture for many years to come.

Kind regards,

Chimes