James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They dealt with my issue really well from Faiza Hussain at retentions to Simon Freer . All worked out very well in the end . Also the engineer who came to upgrade the system was very helpful.
企業が回答しました
We called to book a callout visit because the alarm system activated overnight. Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully o... もっと見る
企業が回答しました
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
連絡先
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, 英国
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
優良
9727件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very professional Chubb Visit…
James made contact a day in advance of the visit and also when he arrived the following day
Spot on time. took his time and did a really good professional job and gave lots of advice and suggestions about our systems
Thanks
Well done James
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Chris,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Diderik,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer came on time and completed…
The engineer came on time and completed the job without any problems. Friendly and helpful manner.
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Philip,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Lynn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was very thorough very…
The engineer was very thorough very polite
I had a problem with being contacted in the middle of the night
He sorted out for me
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Valarie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Booking a maintenance visit
The interaction I had with the chub representative was efficient and cordial. This was a very easy process to book a maintenance visit.
2026年6月29日
自発的なレビュー
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chris was brilliant!
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Luke,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great response time.
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Renault Trucks Scotland,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Same fault two consecutive days.
Same fault two consecutive days.
Should have been correctly repaired on yesterdays call out.
New installation 6 months old
2026年6月30日
Chubb Fire & Security UK からの回答
Dear IPEC Ltd,
We are very sorry to hear about the issues you faced with the fault on your system. This is not reflective of our service standards. We would like to investigate this matter further and make things right.
Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Excellent service as always
Excellent service as always. Lee is very efficient and informative and we have benefited greatly from his experience and knowledge.
2026年6月24日
Chubb Fire & Security UK からの回答
Dear Libby,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Praise for Technician
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very professional and pleasant and explained what work he needed to do (change a battery). Thank you.
2026年6月29日
Chubb Fire & Security UK からの回答
Dear Cullercoats Methodist Church,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional operative
Friendly and professional operative. Goes the extra mile.
2026年6月25日
Chubb Fire & Security UK からの回答
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Carried out in a professional manner.
2026年6月30日
Chubb Fire & Security UK からの回答
Dear Stephen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We had a fault on the system... after our regular maintainance visit.
We had a fault on the system in the days following your visit to maintain the system. Not sure what happened,
2026年6月25日
Chubb Fire & Security UK からの回答
Dear Valued customer,
We are very sorry to hear about the issues you faced after your recent maintenance appointment with our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Guy is always very helpful and always…
Guy is always very helpful and always goes the extra mile to help us out
2026年6月6日
Chubb Fire & Security UK からの回答
Dear Valued customer,
Thank you for your wonderful review for Guy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer turned up in good time and…
The engineer turned up in good time and was super helpful
2026年6月27日
Chubb Fire & Security UK からの回答
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Actual service is good but…
Actual service is good but administration could do with improvement, eg adding a fire alarm contract to our existing account for fire extinguishers had to be requested twice; sending me two different prices for the replenishment of fire extinguishers; not putting Chubb's bank details on an invoice.
2026年6月11日
Chubb Fire & Security UK からの回答
Dear Nigel,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and If you have any further comments or need any assistance, please feel free to contact us direct at GB_TrustPilotReplies@Chubbfs.com
Kind regards,
The Chubb Fire and Security Team
Calum (Callum?) was extremely helpful…
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the next. I was quite distressed after a weekend of false call outs and less than helpful "assistance" from the weekend staff on 03448791770, especially as the nature of having a Chubb alarm is that we are trying to ensure the safety of something valuable. Calum has sorted out rather a guddle of a situation and provided me with support, service and next steps. I cannot thank him enough for his service, which has restored my faith in Chubb when others had put it on a shoogly peg!
2026年6月29日
自発的なレビュー
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We appreciate your kind words! It's great to hear that Callum was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK からの回答
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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