The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... ãã£ãšèŠã
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I had a problem setting the alarm caused by an interruption whlle doing so. I rang Chubb and explained the situation to a lady who was exceptionally helpful and arranged for an engineer to ring me et... ãã£ãšèŠã
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Our regular engineer Kevin is always polite and answers any questions we might have. A credit to the company. We always check he is scheduled for our service as would prefer to wait for him as he know... ãã£ãšèŠã
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After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Great service
2026幎8æ6æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Always Helpful and comes when booked
2026幎7æ31æ¥
Chubb Fire & Security UK ããã®åç
Dear Richard,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dean was efficient
Dean was efficient, tidy and explained what could have happened in a recent problem that I had.
He has been to the property a few times now and as always been very pleasant.
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Tricia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy process to book service date withâŠ
Easy process to book service date with the customer service centre and our regular engineer Gary Smith turned up on the agreed date and time and carried out the service with no interruption to the other activities taking place on the sports ground that day. Gary is an extremely helpful and knowledgeable engineer who is a pleasure to work with. We find it very beneficial having the same regular engineer as Gary knows the layout of the premises and the location of all the sensors and detectors installed. Gary is a credit to your company and it is a pleasure to have him as our engineer to work with.
2026幎8æ1æ¥
Chubb Fire & Security UK ããã®åç
Dear Nicholas,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Richard is a good ambassador for yourâŠ
Richard is a good ambassador for your Company
2026幎8æ7æ¥
Chubb Fire & Security UK ããã®åç
Dear Terence,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Yvonne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer phoned to make sure it was okâŠ
Engineer phoned to make sure it was ok to come arrived on time and did a quick efficient job
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Janet,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Ian was veryâŠ
Ian was very punctual,professional,proficient,and personable.Extremely helpful and knowledgeable.
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
we have been customers for many yearsâŠ
We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointments are well organised and on time. Several engineers have visited to conduct servicing over the years and they have been extremely thorough. The odd call out has been dealt with extremely quickly. We also appreciate the fact that staff are sensitive to the need for value for money.
2026幎7æ29æ¥
Chubb Fire & Security UK ããã®åç
Dear Janet,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Carol,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
The engineer was extremely knowledgeable and performed his tasks very efficiently
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Perfect appointmentThe engineer was polite and efficientâŠ
The engineer was polite and efficient and on time.
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Judy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service from your EngineersâŠ
Excellent service from your Engineers to maintain
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
professional and trustworthy
2026幎8æ1æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
New Fob for our alarm system neededâŠ
New Fob for our alarm system needed coding into the system . Great phone help from Ishia in the call Centre . Lee the engineer was beyond patient with taking me through this on the phone .
2026幎8æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Chubb Fire & Security UK ããã®åç
Dear Lisa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A routine service âŠ
A routine service by our regular engineer. Thomas George is always prompt, informative and a pleasure to have working here.
The booking staff are always helpful and friendly too!
2026幎8æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Angela,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your representative came earlier thanâŠ
Your representative came earlier than the appt time and left two new extinguishers . I do not know what else he did as he had left when I returned at the time agreed for his visit. He seems to have taken away two older extinguishers, for which I was not consulted .
2026幎8æ1æ¥
Chubb Fire & Security UK ããã®åç
Dear Derek,
We are truly sorry to hear about your disappointing experience at your recent appointment with our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer arrived nice and early
Engineer arrived nice and early, was polite and extremely helpful.
2026幎8æ7æ¥
Chubb Fire & Security UK ããã®åç
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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