Great staff and beautiful jewellery. Caoimhe made choosing my dream ring a magical experience for me and my fiance. I was a bit intimidated by the prospect of ring shopping but the staff put me right... もっと見る
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レビュアーのコメントを見てみましょう
My husband recently bought me a necklace at Chupi Powerscourt. I wish to acknowledge the amazing customer service and knowledge we received from the staff which helped me to choose. We dealt with C... もっと見る
Was in the store recently looking for a ring and was amazed by the excellent service. I was dealing with Kim and she was great at showing me all of the options and helping me decide which one to go fo... もっと見る
I went in just browsing and was greeted by Kim. She was extremely knowledgeable and enthusiastic to help even though I told her I was only looking. She put on a smile on my face as I was leaving the s... もっと見る
企業情報
当該企業による記述
Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
連絡先
Powerscourt Townhouse, Clarendon Street,, D02 XK53, Dublin, アイルランド
- 0035315984702
- care@chupi.com
- chupi.com
4.5
優良
105件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Loved every part of buying our ring at
Loved every part of buying our ring at Chupi. It looks amazing, and the team was great to work with. Can't recommend them enough. My fiance keeps staring at her hand
2024年7月23日
Chupi Jewellery からの回答
Hi Declan,
Congratulations to you and your fiancé and thank you so much for this lovely review.
We are delighted you found your perfect ring here in Chupi.
Very best wishes,
Pearl
&
The Chupi Team
Fantastic experience
Fantastic experience from start to finish. The ring is stunning, and the customer service was really on point. Couldn’t be more pleased as ultimately my girlfriend said yes!
2024年8月17日
Chupi Jewellery からの回答
HI Sam,
Huge congratulations to you and your fiancé !
We are so happy you found the perfect ring here with us in Chupi.
Wishing you every happiness
Pearl
&
The Chupi Team
Poor customer service
I absolutely loved Chupi jewellery and have quite a few pieces. I was so disappointed with their customer service. My Chupi chain snapped which resulted in me loosing the pendants; they were a gift from my husband to represent my daughters. I emailed to see if the pendants could be bought separately, without the chain, and never received a response. I got a generic response saying they would contact me, but that never happened. I don't like shopping with a company that can’t even respond to an email when something goes wrong, especially considering the price of the pieces. I will be shopping elsewhere from now on
2024年7月18日
自発的なレビュー
Chupi Jewellery からの回答
Hi Anna,
We genuinely appreciate and value all feedback as it helps us continue to learn and improve our service, and we are sorry to hear that we fell short of your expectations in this instance.
All of our representatives work hard to give the best possible service but where we fall down, we do take responsibility. We are very sorry that you did not receive a reply to your email, obviously this is not the standard of customer care we work to maintain.
While we know this cannot change your experience with us, I know our care team have now been in touch, and I very much hope you will allow us the opportunity to rebuild your trust,
Very best wishes,
Pearl
&
The Chupi Team
Chupi experience
I went to Chupi with no idea what to choose for my proposal ring but Cecilia helped me find the perfect ring. After asking thoughtful questions about my girlfriend's tastes, personality, and appearance, she knew exactly what to show me. Never in my life have I experienced such professional service!
This place truly lives up to its reputation, and I couldn’t be happier with my choice for this special moment. Thank you again, Cecilia.
We'll be back soon for our wedding bands, and I can't wait to introduce my fiancée to you.
2024年6月7日
自発的なレビュー
Chupi Jewellery からの回答
HI Matt,
Congratulations and thank you so much for this great review, it really does mean so much to all of us here in Chupi.
Cecilia is a wonderful member of our team and I know she was so happy to help you find the perfect ring for your proposal.
We look forwar dot welcoming you and your fiance back to Chupi in the not too distant future.
Very best wishes,
Pearl
&
The Chupi Team
Customer service was amazing
Customer service was amazing. Huge shout out to Kim who did such a great job with everything. Highly recommend.
2024年8月6日
自発的なレビュー
Chupi Jewellery からの回答
Hi Jeff,
Thank you so much for this lovely review.
Kim is a wonderful member of our store team, and I know she was so happy to help you pick the perfect ring.
Very Best wishes
Pearl
&
The Chupi Team
Lovely experience
It was a short visit as I had my wedding band picked out already but Sadhbh was very pleasant and helpful. I even picked out my eternity ring!
2024年6月1日
Chupi Jewellery からの回答
Hi Claire
Thank you for this lovely review.
Sadhbh is a wonderful member of our store team, and I know she was delighted to help you make your selection.
Best wishes
Pearl
&
The Chupi Team
Extremely helpful and patient
I came in today to get ideas for my mams 50th. Cecelia was so helpful and patient with me, and let me express the idea to her. We settled on a lovely piece and I will definitely be back to get them in the next few weeks.
I’ve never had someone actually take the time to listen about my opinion when discussing about getting jewellery before.
Cannot recommend this store and Cecelia enough !!
2024年7月15日
自発的なレビュー
Chupi Jewellery からの回答
HI Christina,
Many thanks for this lovely review.
Cecilia is a wonderful member of our store team, and I know she was so happy to help you piuck something special for your mum's 50th.
We look forward to welcoming you back in store soon.
Best wishes to you and your mum !
Pearl
&
The Chupi Team
Amazing service
Amazing service. Cecilia is a super member of the Chupi team and very helpful. Highly recommended for the magic touch in a special ring service
2024年7月5日
Chupi Jewellery からの回答
HI Niamh,
Thank you so much for this lovely review.
Cecilia is a wonderful member of our team and we are delighted to hear she helped make your Chupi experience a little magical.
Best wishes
Pearl
&
The Chupi Team
Dream engagement ring
We visited Dublin a few weeks ago to choose our engagement ring. I felt very unsure as we had a horrible experience at a more traditional jewellery ring shop around the corner, but the team couldn't have been kinder. I adore my ring.
2024年7月4日
Chupi Jewellery からの回答
HI Sinead,
Thank you so much for this lovely review
Choosing your engagement ring is such a big moment for anyone. We are delighted our team helped make it special for you and that you found your perfect ring with us here in Chupi.
Very best wishes
Pearl
&
The Chupi Team
Diamond expertise
The team at Chupi guided me through choosing an engagement ring fir my girlfriend. Caitlin was so friendly and provided expert guidance on what diamond to choose, making the selection process stress-free. I'm grateful for the wonderful service.
2024年7月3日
Chupi Jewellery からの回答
Hi George,
Thank you so much for this lovely review.
We are delighted to hear Caitlin was able to help you choose the perfect ring, your are so very welcome.
Very best wishes
Pearl
&
The Chupi Team
I've purchased at Chupi several times
I've purchased at Chupi several times, each time the process is so delightfully smooth. I was lucky enough to make my most recent purchase with Marianne. She was so lovely and helpful in assisting me with my new ring purchase. The pieces are stunning, and the customer service is marvellous.
2024年7月3日
自発的なレビュー
Chupi Jewellery からの回答
HI Amanda,
Thank you for being a loyal Chupi customer and thank you so much for this lovely review.
Marianne is a wonderful member of our team. I know she was delighted to help you choose you latest Chupi piece.
Very best wishes
Pearl
&
The Chupi Team
Stunning wedding rings
Our experience at Chupi was wonderful. The atmosphere was warm and inviting, and the team made us feel valued whilst we shopped for wedding bands. The rings we purchased are stunning, reflecting the craftsmanship that Chupi is know for. We're thrilled with our decision and want to thank Katie who took such good care of us.
2024年6月25日
Chupi Jewellery からの回答
HI Lauren,
Thank you so much for this wonderful review.
The craftsmanship of our master goldsmiths is such an important part of what we do, it is lovely to have it acknowledged. I know Katie was so happy to help you choose the perfect wedding bands.
Wishing you both a wonderful wedding day,
Pearl
&
The Chupi Team
Truly a wonderful experience from start…
Truly a wonderful experience from start to finish. I was looking for an item that was discontinued and no longer on line, but would hold enormous sentimental value if I could get my hands on it. The very lovely Marianne managed to find me one and was sure to put it aside to ensure I got it. It's a beautiful piece of jewellery and I'm beyond thrilled. I unfortunately did not get the name of the lady who assisted me in store, but she was also a joy to deal with! Would recommend Chupi to everyone I know now as it was such a positive experience for me
2024年6月27日
自発的なレビュー
Chupi Jewellery からの回答
Hi Hayley,
Thank you so much for this gorgeous review. Marianne was so delighted to be able to help you with your quest to honour your grandad, and she really appreciated your kindness.
Very best wishes,
Pearl
&
The Care Team at Chupi
Stunning wedding rings
Stunning wedding rings. We got a matching his and hers set, ethical and lab grown rings. Modelled/mould from a tree. Chupi was delight to work with in the store at Powerscourt Town Centre and also seamless online. They delivered well before the expected range and prices were very good for the quality. Highly recommend.
2024年6月25日
Chupi Jewellery からの回答
Hello !
Thank you for this lovely review.
We are so happy that you found your perfect wedding rings and that our drive for sustainability helped you make your decision.
Best wishes,
Pearl
&
The Care Team at Chupi
Great service
Great service, really helped me with my decisions for getting my wife to be a perfect engagement ring
2023年10月5日
Chupi Jewellery からの回答
Thank you so much for the lovely review Rob.
We are delighted to hear that the You Me and Magic was the perfect ring !
Best wishes,
The Chupi Team
Great experience in store with Katerina…
Great experience in store with Katerina who was particularly helpful in assisting with selecting a gift for my sister and in preparing the personalised gift in a tight timeline.
2024年5月24日
自発的なレビュー
Chupi Jewellery からの回答
Hi Kevin,
Thank you so much for your review and feedback about Kat. It really does mean so much to us here at Chupi! Kat is a wonderful member of our team and she was delighted to have been able to assist you.
Best wishes,
The Chupi Team
Great quality jewellery and such…
Great quality jewellery and such friendly and helpful service from everyone at the Chupi team
2023年12月2日
自発的なレビュー
Chupi Jewellery からの回答
Thank you for this lovely review, it really does mean so much to us here at Chupi.
We are delighted that you had such a great experience with us and we look forward to taking care of you again in the future.
Kind regards,
The Chupi Team
We had such a lovely experience
We had such a lovely experience in their store looking for engagement rings.
Our consultant was really lovely, she served us prosecco and took their time to show us through the collection with real knowledge, advising on cuts and lifestyle wear (I'm medical so can't wear a big rock.)
We are choosing our ring together because he knows I'm looking for something sustainable and this is the only jeweller we went to that didn't roll their eyes at me when I asked about sustainability!
Definitely recommend a stop here if you are on the engagement ring journey.
2024年4月20日
自発的なレビュー
Chupi Jewellery からの回答
Hi Pam,
Thank you for this lovely review, it really does mean so much to us here at Chupi, and we are so happy that you had such a great experience with us.
As you know sustainability is so important to us here in Chupi and so we are delighted to be part of your engagement journey.
We very much look forward to taking care of you again in the future.
Warm regards,
The Chupi Team
Untrustworthy company
Untrustworthy company
We spent over £10K and had several issues in dealing with them. The diamond was smaller than advertised, we had to fly back and forth to collect a replacement
Then the VAT reclaim was unsuccessful because the supplied forms weren’t correct and the suppliers they use are no longer valid. Then I was unresponded to for over a month.
Would absolutely not recommend Chupi.
2024年3月1日
自発的なレビュー
Chupi Jewellery からの回答
Dear Jarrad,
Thank you for taking the time to leave your review.
We appreciate and value all feedback as it helps us to continue to learn from our mistakes and improve. We are sorry to hear that we fell short of your expectations in this instance, and please accept our sincere apologies for the delay in responding to you.
We have investigated your purchase history with Chupi and have found that in our attempt to create a custom-made engagement ring for you in haste, it is true that our team selected and set the wrong stone for your beautiful piece. This was immediately rectified at speed and with our sincerest apologies at the time and your subsequent 5-star Google Review indicated that you were very satisfied with how we resolved the issue.
We offer virtual consultation for our international clients as well as free, customs and duties paid shipping to your country of residence along with complimentary returns should any issue arise. At no point was there a requirement for you to fly back and forth to resolve sales or services of your purchases.
As a small business, we work hard to maintain a quality and excellence in customer service for all our customers and it is with regret we see this work impacted by your experience of a third party agency’s neglect to inform us of changes to their service in the Airport.
As our customer, we continue to work to achieve all we can for you and as such we have reached out to the tax agent to communicate your frustration at your experience. They have apologised to us and offered to try to resolve your tax claim directly.
While we know this cannot change your experience with us and we do regret any upset caused, we hope that this clarifies the situation. At Chupi, we strive to provide all of our customers with the best possible care and we do value your feedback as it helps us to continue to learn and improve.
Kind regards,
The Chupi Team
One of my favourites
One of my favourites! My husband bought me an initial disc necklace from Chupi after my daughter was born. I adore it and plan to pass onto my daughter on her next birthday ❤️
2023年4月11日
自発的なレビュー
Chupi Jewellery からの回答
HI Siobhan,
Thank you for this lovely review. It really does mean so much to us here at Chupi!
We are so happy to hear that you adore your Chupi initial necklace and we are so delighted that it has become a precious personal heirloom and is being passed on to the next generation.
We wish your daughter a very Happy Birthday !
Warm regards
The Chupi Team
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