Transaction history missed one card deposit from Friday evening. Balance had changed, card had charged, but the filter showed nothing for that day. The status did not explain the next step
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The verification tab looked complete until cashout. Then a fresh request appeared and the payout stopped at review, which felt backwards. The detail mattered because the balance had changed.
The verification email lands in spam every single time, which they know since 2 agents have said as much. And nothing on the account screen tells you a file has been requested.
The account seemed easy to use until the whole experience felt more stressful than enjoyable. Even the FAQ failed to explain what was happending.
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Reload bonus vanished
I tried to lower my limit from theâŠ
I tried to lower my limit from the account page. It saved on desktop, but mobile showed the old number until I logged out twice. I had to check the same screen again later. The issue stayed unresolved in the history.
Phone upload
Phone upload. glare warning. retook it. same warning. KYC still not accepted.
The verification tab looked completeâŠ
The verification tab looked complete until cashout. Then a fresh request appeared and the payout stopped at review, which felt backwards. The detail mattered because the balance had changed.
Transaction history missed one cardâŠ
Transaction history missed one card deposit from Friday evening. Balance had changed, card had charged, but the filter showed nothing for that day. The status did not explain the next step
i couldnt find clear licenceâŠ
i couldnt find clear licence information; the account page offered no useful explanation.
Sweet Bonanza froze
Sweet Bonanza froze, then history basically actually showed no finished round..
My biggest issue was that the freeâŠ
My biggest issue was that the free spins never showed up.
While trying to sort ticket #18427
While trying to sort ticket #18427, the promised email never arrived. I asked support and got the same question again
The verification email lands in spamâŠ
The verification email lands in spam every single time, which they know since 2 agents have said as much. And nothing on the account screen tells you a file has been requested.
the first part of the session wasâŠ
the first part of the session was ordinary, and I played blackjack for about twenty minutes. Then the game search barely worked. I reloaded the page twice and checked the transaction history, but the same problem remained.
Support answered later and blamed my connection without checking the details.
Every promotion needs opting in throughâŠ
Every promotion needs opting in through a page that is three clicks deep. Miss the window and it is gone. That has cost me two offers now and neither was announced anywhere obvious.
Verified everything on day one
Verified everything on day one, played happily for a week, then a random re-check froze my account mid-session and support went quiet for two days. Nothing changed on my end, so I've no idea what triggered it.
no fair play certs anywhere
no fair play certs anywhere, bit sketchy honnestly.
asked what pending review meant and wasâŠ
asked what pending review meant and was sent the cashier help page link.
self-exclusion for a day
self-exclusion for a day, back in within the hour.
support copy-pasted the FAQ at meâŠ
support copy-pasted the FAQ at me twice, word for word.
I gave the site another chance on aâŠ
I gave the site another chance on a quiet evening, and the cashier crashed after confirmation. That was enough for me.
Asked to close my account and it wasâŠ
Asked to close my account and it was like pulling teeth. First message ignored for nearly a fortnight second got an 'are you sure, here's a bonus' reply, third finally did it. For a one-click process under responsible gambling, they made leaving a lot harder than joining, wich took two minutes.
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