Circle Waste レビュー 813

Tried to book a skip online and despite getting confirmation emails it was quickly followed up by another claiming they were unable to provide the size of skip requested. When I phoned to enquire I was told I could book over the phone but not at the web price. Complete rip off

Firstly, I did not call this company but a different company and somehow ended up with Circle Waste! Urgently needed a 4 yd skip which they could deliver the next day, great! Very efficient delivery and collection by the skip company Circle Waste used. Fast forward and I noticed on my bank statement that I was charged £348.00 for the skip, which I didn't think was correct. I called the company and following their automated instructions spoke to 4 different people until I had a lady who could perfectly hear me whilst I was talking about the issue who then, suddenly, couldn't hear what was being said and put the phone down! Second round of calls and was put on hold whilst the operator listened to the voice recording of our booking. Several minutes later (it doesn't take that long to listen to a digital voice recording on a CRM system) I put the phone down as it was obvious I wasn't going to be communicated with.

Checked the on-line price for Circle Waste when I saw on my bank statement what I had been charged and was quoted £241.00 incl. vat for a 4 yd skip so why was I charged an additional £107.00!!

The chap who came to collect the skip (which had already been collected) was very helpful in calling the company to find out why we were overcharged but said that there was nothing he could do because they are a broker!!

Avoid this company and book direct with a skip company, which I thought I had done, but like they say, live and learn!!

Worse skip company ever and I don't even use skip in life, it's first time, called to collect skip on Monday and it's been nearly 2 weeks since no one came to collect, call them they keep saying tomorrow but never turn up, save yourself and rent skip from better company.
They will charge for any extra but can we charge them for delays and lies for not collecting skip

The worst company I have ever ever dealt with. They attempted to charge us double. Then said it was a mistake. Then cancelled one of the skips without informing us. They tell you they will give you a refund and that they wi call you back which they never do.
I feel so stupid for not looking this company up on Trust-pilot! We have lost thousands of pounds because of costs incurred because they failed to honour the contract.
Don’t make the same mistake we made !

If I could put 0 stars I would . I paid £365 for a skip- did not receive a confirmation e mail with details of all the items you cannot put in the skip which is nearly everything that you want to skip when moving house . I have now been charged a further £168 pounds for 3 items on their list . My advice to not use circle waste . Customer service would not reduce this bill when contacted .

Terrible service. Skip didn’t arrive for 2 days and they couldn’t even tell me when it’s coming. I finally cancelled the order and they charged me ridiculously cancellation fee saying that because the driver was on his way! Time and money wasters. Avoid!!!

If I could give 0 stars I would, damaged my driveway on skip collection 5 months ago and still waiting for date to be repaired. Constantly being told I will receive a call back and nothing, doesn’t respond to emails and when they do act they are re asking for things I’ve already given them.
Now have to go through a solicitor to get them to fix the damage.

The worst customer service, delivery, exchange, collection,..... total waste of time, money and energy. they keep on delaying and keeping you for hours on the phone then they will drop the line.. I don't recommend this company at all.

Circle Waste Warrington gave me one of the worst customer experiences I’ve ever had. They promised to collect my skip on the 10th, never turned up, and gave no warning. The same happened on the 11th .Then the next morning, without notice, a driver showed up, found my gate locked (of course it was locked they were two days late!), didn’t bother to knock or call, and just left. After that, they had the nerve to charge me £100 for a “wasted journey.”

This is outrageous. They failed to deliver on the agreed date, then punished me for their own mistake. It feels like a deliberate scam to squeeze extra money out of customers.

The lack of communication, reliability, and fairness is shocking. If you value your time, money, and sanity, do not use Circle Waste. There are plenty of honest skip hire companies out there – this is not one of them.

DO NOT USE THIS COMPANY - YOU WILL BE LET DOWN - Skip was meant to be picked up 30th August and still after 12th sept still not picked up which was the completion date of new owners. They use the same excuse that they ran out of time or driver forgot etc. Getting through is a nightmare with 20 min waiting time.

Horrendous service! If I could put no service I would! Do not use! £60 cancellation fee for not being told what could go in the garden waste skip! Really disappointed and awful

If I could put no stars I would. DO NOT USE THIS COMPANY!! Having booked a skip through Circle Waste and paying upfront, I was made aware through the email I received shortly after booking that turf and soil is not to be included in the GARDEN WASTE skip. I phoned as soon as I read the list of items in the email (10 minutes after booking the skip), to be told I would be charged £60 for cancelling the skip. I was not made aware that these items are not included and as a residential customer, I feel many others could be conned out of money for also being unaware and not being told prior to booking

My experience echos other reviews. I received no replies to emails and the telephone wait time is diabolical. Eventually I got through and was told the order had been "missed" by the "transport team" which I believe is a euphanism for the subcontractors. So my waste will not be collected. They have totally let me down. I await my refund.

Terrible service, do not use, overpriced, difficult to get hold of and we have been waiting for 4 weeks to get the skip picked up and still no joy. I have called them 4 times and may I add I have been left waiting online for over 20 minutes and when i get through they give me a different day for collection of the skip and they have not collected again.

We placed an order for a skip and paid £390 in advance. However, the skip was never delivered. We were later informed that the driver was unable to access the property — a claim we dispute, as our local council and other service vehicles have never had any issues accessing the same location.
Despite receiving no service, we were charged £150 under the justification of "driver unable to access the property." When we challenged this charge, we were told it was outlined in your terms and conditions, supposedly included in the confirmation email. We did not receive this email and, to date, still have not received it.

To summarise:
We paid £390 in full.
No skip was delivered.
We were charged £150 with no evidence or service rendered.
We have not received the email or terms and conditions referenced in your justification.

Skip never came and has cost me a days work! Not giving a time of arrival upon booking is not great workers have to plan there day around a skip coming

Keep way from this company they are rip off , I end up to pay nearly £550 for 8 yards skip , from 4-5 days collection I had to wait 10 days to collect my skip , the drive refused to collect the skip for over load which I understand why he refuse to collect, i request for changing skip to have another empty one but they refuse with all sorts of nonsense excuses , I would definitely recommend keep way from them, they’re the worst company

Absolutely horrific company to deal with, full of promises quick to take your money and not deliver 5 day delay on skips whilst being told lies every day.
This was for a commercial premises so the time scales are crucial, it cost me £1300 in wasted labour costs due to not receiving our skips, I dealt with 6 different people all of which failed to sort the issue, I spent 5 hours of my valuable time on the phone listening to their annoying music, their slogan of hassle free skips is a joke, in all my years in the construction industry I have never come across such an unreliable company like circle waste, my advice avoid at all costs.

Friendly and listen to

This has been the worst and most frustrating experience I have ever had. We booked and paid for a medium sized skip to be delivered and were promised it would arrive between 1 and 4pm, we were also told we would receive a call 1/2 an hour before hand. Waited all afternoon, as we were using their wait and load service, no call and no Skip! We called and were put on hold for 45 mins no-one in the Exter office where I order the skip from would talk to me they just kept putting me on hold for transport or for customer services. It was a nightmare . They have my money but I have no skip and no way of getting anyone to speak to me. PLEASE PLEASE DON’T USE THEM.