Circle Waste レビュー 815

Order taken on the Wednesday and an email was sent to confirm.
Emailed on Tuesday to clarify delivery time and no one responded. Then noticed money had been returned to my account.
Rang the office on Wednesday morning (builders already here starting work) to be told the order has been cancelled due to no skips!!
No communication what so ever!!

Extremely disappointing

Scam. Check their trust and trade reviews as the Google ones are faked- this is a known scam company.
Booked a skip- it never turned up I called them to check and they said the booking went missing, I checked my bank balance and I’d been overcharged vs the most expensive one on the website and queried why I had been overcharged as I had screen shots of the price seconds before purchasing and after. They eventually said it was a glitch and would be another £30+, taking my total for a skip to £400… my trust was broken and something stank so eventually they offered a full refund, no issue to getting through to them at that point. A month later and daily phone calls and no refund.

They have damaged my drive and ignore my emails about it. No one even replied after almost one month

Clowns ... these don't own skips they sub contract them out to local skip hire companies thus creates the problem of trying to skip picked up. Ordered mine 4 weeks un advance with strict instructions it needed picking up Tuesday.. Tuesday came rang them twice will put it down as urgent was the reply. Wednesday called again Thursday again and Friday they just kept cutting me off . Customer service skills top notch ...not ... noticed 3 letters on side of skip very faint but tried my luck with a skip hire company to see if it was one of theirs .. rang yesterday gentleman apologise and advised to ring direct not through the circus of clowns at circle waste was picked up today 11.45 . Easy .. when you go direct .

Run with your money!

POLICE need to be alerted about these scammers. They operate under the guise of a legitimate business, complete with a professional inbound telephone system. Their contact number, typically starting with 0330, is forwarded to an untraceable mobile phone. This polished image helps them attract new victims daily. Once you pay for a skip, they quickly collect your bank card details — but they never fulfill your order. If you try to call them back, you’re placed on hold with professional-sounding background music that plays endlessly, until you eventually give up.

Circle of Crooks is a far more accurate name for your company.

On April 1st, I tried to book a skip to take down and rebuild a large shed. I spoke with your adviser, after I clearly informed them what size skip I needed for the work I was doing. What showed up? A skip barely big enough for a doghouse. Total joke. I sent it back immediately because I was completely misled.

When I tried to rebook the correct size, I was suddenly told I’d need to pay another £200. That’s ridiculous. I had no choice but to cancel. I was told there would be a £50 cancellation charge, but out of the £360 I paid, you only gave me £200 back. So where’s the rest of my money? Nowhere in your Terms and Conditions does it say you’ll charge over £100 for a cancellation. That’s just robbery.

I asked multiple times to speak to a manager – every time I was fobbed off with “they’re in a meeting” or “on another call.” I also asked for email contacts for a manager – again, empty promises. Nothing sent. I asked for a copy of the original booking call – because I KNOW I asked for a bigger skip – and surprise, surprise, I was told it would be provided but it never came.

I requested my refund on April 2nd. I had to call THREE times and each time I spoke to some lad named Alfie who said “I’m very sorry” like a broken record. Only when I started asking for names and making noise did someone finally move – and even then, I only got half my money back, 25 days later.

You’ve lied. You’ve misled. You’ve ignored. You’ve overcharged. And you’ve wasted my time.

This isn’t just bad service — it’s a scam. It’s clear your staff are trained to fob people off and delay until they give up. Well, I’m not giving up. I want:

A full breakdown of what you’ve actually charged me.

A refund of the remaining £110 you owe.

The call recording from the booking.

A straight answer on why your entire team seems allergic to accountability.

You don’t get to take people’s money and vanish behind silence and excuses. If this isn’t resolved within 7 days, I’ll be raising this with Trading Standards, citizens advice, and wherever else I need to make noise. I’ll also make sure others know exactly what kind of company you are.

Looking forward to your response – if any of you can be bothered.

Have been chasing for almost 3 weeks to have the skip collected. Communication is terrible. No one should use this skip company

Had issues booking,wrong details put in & 1 payment held,tried again when I'd said wait let me contact bank. So £550 was held by bank & £550 taken as payment. Had to wait a week for my money back. Skip dumped in gateway. Can't get in with shopping have to pass it over the fence. Dog can escape. Flight risk child. Lazy & just dunped.

Avoid Circle Waste – Hidden Charges, Poor Communication, and Misleading Service

I had a very frustrating experience with Circle Waste and wouldn’t recommend them to anyone.

What they don’t tell you upfront is that they don’t actually own any skips – they’re just a middleman. They take your booking and then contact a local skip company to deliver the skip, which adds a layer of confusion and zero accountability.

Once the skip was delivered, I asked for it to be collected. They vaguely said it would be “in 3 to 5 days” with no exact date or time. Then they showed up without any warning, and because there was a small issue — like the skip being slightly overfilled or access being temporarily blocked — they just left without informing me.

Days later, they called and said the driver had a “wasted journey” and I now had to pay £150 (£125 + £25 VAT). No chance to fix the issue, no prior warning — just an unexpected bill. It felt like a deliberate tactic to charge more.

They have terrible communication, don’t give you a chance to resolve anything, and seem more interested in finding ways to add extra charges than actually providing a helpful service.

They present themselves well online, but behind the scenes, it’s just a money-grabbing operation.

Avoid the hassle and book directly with a local skip hire company. Circle Waste is not worth it.

Phone number: 0330 094 8148

Booked a skip and had to cancel so called back a few minutes after initially booking to explain and was charged £60 for the pleasure. no mention of a cancellation charge beforehand and it was literally 5 mins after I'd first booked.
This is outrageous !!!

Was quoted an amount, the amount was paid, confirmation received then received an email asking for nearly the same amount again to be paid for the skip to be delivered. Over a week for a refund to be processed. DO NOT USE THIS COMPANY!!!!

* DO NOT USE THIS FIRM** I would give zero stars if possible, this company is less than professional. I had booked a skip for Saturday the the 12th of April for an ongoing construction project that requires several skips during the course. On the booked day the skip did not arrive and the office was closed meaning I was unable to find out why. Due to the nature of the project I had to pay same day fee to alternative waste collection company locally, when the office opened Monday i explained the situation and was told it would escalated, i did not hear back and then when i rung to confirm collection and asked how i would be compensated for the charges incurred due to the incapability of circle waste the statement i was given was "you know we are a service that uses third party vendors" This to me is irrelevant, you pay for a service and the company receiving the money are responsible for doing so!

AVOID THIS COMPANY AND GO STRAIGHT TO THE LOCAL PEOPLE THEY WORK WITH!!!

Ordered a skip again thinking it was a local company and wasn’t. After reading reviews and feeling ripped off I emailed them to cancel. Not explaining any cancellation policy they took £60 cancellation after telling them within 7 hours I wanted to cancel. Bank contacted not happy at all.

So these clowns pupport to be a skip brokerage, their hold line ( you will hear a lot of that when you have a problem ) consists of really annoying music and incontinent upbeat messages, average wait is 10 minutes. this is my last correspondence to them:

"You have failed to deliver my order causing me to spend time and money and incur excessive risk of failing to complete my project on time and to budget.
Specifically:

You failed to tell me my skip would not arrive on the 10th April when you already knew the delivery time was in jeopardy. I had to phone you to find out on the afternoon of the delivery date
You undertook to inform me as soon as soon as you you knew when my skip would or would not arrive - you failed to do that
I called you again and you offered me the Monday 14th as an alternative - way outside my project envelope, I have been paying for plant lying idle waiting for a skip so I had to cancel and re-scheduled with local supplier.

Now I would like my money back please!

You have caused me no end of trouble, "

Contractors and private homeowners you must avoid this company at all cost!!! They operate from local area phone codes
but are only middle men telephoning round local skip companies. A week before commencing an emergency contract my regular skip hire company could not deliver till first thing the following Tuesday Am
I paid over the skip rate to this company by card as they promomised me a skip first thing Monday Am By the afternoon I had telephoned them 3 times and kept on hold by several people for 55 minutes.. they play music that stops and starts hoping you will get fed up..
or think the phone has gone offline so that you too end call thinking call has ended.
Eventually someone answered - and said it would now be Tuesday am first thing.
By Tuesday Lunchtime to my disbelief my usual skip company arrived!
The Company will deduct £50 if you can eventually get through on the phone line to try and cancel a skip that does not arrive on the day it was booked for.
0*

Very similar experience to the other negatives. Called a 'local' skip company to arrange a skip delivery. Ordered a skip to arrive today. Payment went out and paperwork came through with today on it. Called them this morning to get an ETA to be told that it had been booked in for the following day. Was told that it must have been processed wrongly but nothing they could do about it. Asked for a full refund which will take 3 - 5 days to process. Turns out that this isn't a local company but a national broker. Have now called a local company who are significantly cheaper and are delivering today for me. I wouldn't even bother if I was you.

waiting for our skip to be collected which is costing us a fortune in project delays! The company do not care, they do not answer the phone, are in no hurry to collect once they have got their money, we are now stuck with a skip and stuck with project costs until its collected, AVOID!

Terrible customer service, held on the phone for nearly an hour. Took money and said I could only speak to a specialist to discuss delivery, but no-one answers the phone. AVOID at all cost and will never use them again.

Joke of a company. Scheduled date skip did not turn up. Rescheduled date skip did not turn up. Awaiting 3rd date now but starting to think I’ve been conned. Happy and quick to take your money but not so happy or quick to deliver the promised service. Will never use again

Poor customer services.mis information,rude staff and just an awful experience,avoid!