Suppor was fantastic, Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious sp... ãã£ãšèŠã
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Very helpful customer service who were quick to resolve an issue that I emailed about. No complaints. Thanks especially to Morgan who kept me updated.
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The washer had a connection issue: after making payment, the transaction was not registered by the machine. A second attempt was made, and the machine worked. Customer service promptly resolved the is... ãã£ãšèŠã
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I had a problem where one of the dryers in my residence hall wasn't working. Morgan helped me out incredibly quickly and easily, so the issue was resolved within a few minutes. The refund was also pro... ãã£ãšèŠã
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Circuit is the UK's market leader in managed laundry providing high-quality services.
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Halifax Road, HX6 4AJ, Ripponden, è±åœ
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
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Quick and easy
Quick and easy, fast customer service. Sully was quick at finding my details and sorting it all for me
2026幎5æ6æ¥
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Circuit Laundry ããã®åç
Good morning Benji,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist you with your query quickly.
Thank you, Isobelle.
Live agent was great, app not so much
Beth was great at responding to queries today and helping me with my issue, however Iâd like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of the app, which means all the progress of reporting my problem to an agent is gone too.
2026幎5æ4æ¥
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Circuit Laundry ããã®åç
Good morning Bess,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth was able to assist you with your query. We also appreciate your feedback regarding the live chat system as we are always looking for ways to improve our customer experience.
Thank you, Isobelle.
Efficient
Beth solved my problem in a very efficient and professional manner, with prompt responses. Thank a lot!
2026幎5æ4æ¥
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Circuit Laundry ããã®åç
Hi Isabella,
Thank you for taking the time to leave a review. It is great to hear that Beth was able to assist you and provide a brilliant customer experience.
Thank you, Isobelle.
Super clean laundry room and kindâŠ
Super clean laundry room and kind staff, thank you to Craig for being so helpful!
2026幎4æ30æ¥
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Circuit Laundry ããã®åç
Good morning Katy,
Thank you for your great five star feedback. It is brilliant to hear about your positive experience using Circuit laundry and speaking with Craig one of our site performance managers.
Thank you, Isobelle.
Faulty machines but great customer service
The machines are often faulty and broken but every time I have requested a refund, I have spoken with a member of staff named Georgia who has been easy to communicate with and very helpful.
2026幎4æ23æ¥
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Circuit Laundry ããã®åç
Good morning Ciara,
I apologise for any inconvenience you have experienced when using the laundry machines. But I am glad to see that Georgia was able to assist with your query.
Thank you, Isobelle.
Resolved quickly! I had an issue with one of the dryersâŠ
I had an issue with one of the dryers after payment it didnât recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved quickly! Very happy with how quick it was resolved
2026幎4æ19æ¥
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Circuit Laundry ããã®åç
Good morning Jade,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue when trying to pay for a dryer but it is great to see that Ellie was able to resolve this quickly for you.
Thank you, Isobelle.
The dryer was not working reached outâŠ
The dryer was not working reached out to the live chat, Sophia was really helpful, she processed my refund immediately
2026幎4æ19æ¥
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Circuit Laundry ããã®åç
Hi,
Thank you for taking the time to write a review and share your thoughts. It is brilliant to see that Sophia was able to help resolve your dryer query quickly for you.
Thank you, Isobelle.
I fell into a issue with the productâŠ
I fell into a issue with the product this company provides and of course asked for help and the staff member Sophia so so helpful and kind and quickly helped me resolve the issue with no issues or fuss just quick easy and helpful
2026幎4æ19æ¥
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Circuit Laundry ããã®åç
Good morning Lucy,
Thank you for taking the time to leave a review. I am glad to hear that Sophia was able to assist you and I apologise for any inconvenience you experienced while using the laundry.
Thank you, Isobelle.
Great support from Sophia!
2026幎4æ19æ¥
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Circuit Laundry ããã®åç
Good morning,
Thank you for your great 5 star feedback for Sophia.
Thank you, Isobelle.
I reported a faculty machine issue
I reported a faculty machine issue. It was handled very professional and my concerns were acknowledged and gave me a full refund.
Thank you Helen so much.
2026幎4æ16æ¥
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Circuit Laundry ããã®åç
Good morning Aneeshya,
Thank you for taking the time to leave a review and share your thoughts. I am happy to see that Helen was able to provide a great customer experience.
Thank you, Isobelle.
Sally at Circuit Go helped me resolveâŠwith a faulty machine and refund issue
Sally at Circuit Go helped me resolve my issue in under 5 minutes. I have never experienced such quick responses. I am grateful to her for her help.
2026幎4æ15æ¥
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Circuit Laundry ããã®åç
Good morning Jasleen,
Thank you for taking the time to leave a review. It is great to see that Sally was able to assist with your query so quickly.
Thank you, Isobelle.
Sally helped me today to get a refund
Sally helped me today to get a refund, she was really nice and helpful.
But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just canât keep wasting money and time every week.
2026幎4æ15æ¥
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Circuit Laundry ããã®åç
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I apologise for any inconvenience you experienced when using the dryers on site but I am happy to see that Sally was able to help you.
Please reach out to care@circuitgroup.com with the details of the site where you are using the machines so we are able to look into this.
Thank you, Isobelle.
Rubbish
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed they had a ridiculous fee to get a refund and you had to literally call in to get that money refunded or transferred to the new app. You can imagine how frustrating it was and how many hours on the phone it took. Anyways my washings wet after two rounds in different machines, my hands broken and im carrying heavy damp clothes to go hang them around my tiny room like a muppet.
2026幎4æ9æ¥
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Circuit Laundry ããã®åç
Good Afternoon, I am sorry to hear that you have experienced an issue with one of the machines on site not working properly and I apologise for any inconvenience this may have caused. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Holly.
The problem I had with a payment errorâŠ
The problem I had with a payment error was solved fast! Thanks
2026幎4æ9æ¥
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Circuit Laundry ããã®åç
Good Afternoon,
Thank you for your great five star feedback.
Thank you, Holly
Double Charge on app
This is the third time I have been charged twice for one wash cycle this year! I reached out to the support team each time the first two times they helped but today when talking to Travis he was very dismissive and just stopped responding. It's really frustrating because laundry is already so expensive at £3.90 for a single wash let alone being charged double and then also needing a dryer cycle at £2.40, that already £6.30 for one load. Honestly worst company in terms of customer experience and relationship management just because the clientele are students.
2026幎3æ21æ¥
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Circuit Laundry ããã®åç
Good morning Tino,
I hope you are well. I am sorry to hear about your experience when trying to receive a refund. Please be assured this is being investigated internally.
Please reach out to care@circuitgroup.com so we can discuss this further.
Thank you, Isobelle.
Refund
Beth and Anna were both lovely and extremely helpful when processing a refund compared to their email service.
2026幎3æ27æ¥
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Circuit Laundry ããã®åç
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth and Anna were able to assist you with your refund. Please reach out to care@circuitgroup.com so we are able to discuss your email query further.
Thank you, Isobelle.
Beth delivered a great experience byâŠ
Beth delivered a great experience by fixing the issue quickly and communicating clearly
2026幎3æ27æ¥
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Circuit Laundry ããã®åç
Good morning,
Thank you for taking the time to leave a review. It is brilliant to see that Beth was able to provide a great customer experience and resolve your query.
Thank you, Isobelle.
Craig is highly professional
Craig is highly professional and efficient. He was contacted this morning with an issue and he was here within the hour and the issue was solved. Very good support to Broadgate Park
2026幎3æ27æ¥
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Circuit Laundry ããã®åç
Good afternoon,
Thank you for taking the time to leave a review, I will make sure your feedback is passed on to Craig. We are glad to hear that we were able to provide you with a great customer experience and resolve the issue so quickly.
Thank you, Isobelle.
I am a student at University ofâŠ
I am a student at University of Nottingham and staying in Broadgate park, during my laundry I faced some issues and Craig helped me throughout the process.
Overall great service!!
2026幎3æ27æ¥
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Circuit Laundry ããã®åç
Good afternoon Kasturi,
Thank you for taking the time to leave a review. It is great to see that Craig was able to assist you with your laundry query.
Thank you, Isobelle.
excellent customer service from Tee-JayâŠ
excellent customer service from Tee-Jay helped me with my issue very quickly
2026幎3æ24æ¥
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Circuit Laundry ããã®åç
Good morning,
Thank you for taking the time to leave a review. It's great to hear that Tee-Jay was able to help you with your query.
Thank you, Isobelle.
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