Cityrooms レビュー 

It’s a good agency from my experience,
Was looking for a room, found one in spare room, went to the agency, did referencing , passed, paid the money, and moved in the next day.

Very straight forward, simple and the staff was helpful, they helped me with the reference and where there to assist me move in.

Am writing this review for recognition of my agent Alfonso, thank you you have been helpful. Keep up the good work.

(02/03/2021) CityRooms are an extremely dishonest and belligerent agency to deal with. They barely ever respond to any form of communication and routinely enact actions which would constitute malpractice; such as turning up at the property with no notice whatsoever and just letting themselves in... (or moving in new, foreign tenants who have just arrived in the country, but who have not been isolated during the Covid lockdown and without any notice to existing tenants).

Trying to communicate with them about this has only resulted in them becoming more belligerent.

[UPDATE] (15/03/2021): The Lettings Manager at City Rooms in Stepney Green has shown absolutely no interest whatsoever in reaching any sort of reasonable resolution. He doesn't even bother to respond to emails. So, no; it's not true to say that there are discussions being had to reach a resolution: There aren't because the Lettings Manager has shown that he's not interested.

[UPDATE] (28/06/2021): Now over 6 weeks since my partner and I moved out of the property and we are STILL trying to receive our deposit back. I have literally spent a year of my life arguing with these incompetent conmen and it's still ongoing, even after we have moved out. I really wish, I WISH, I had never got involved with these crooks.

Of course, we are currently engaged in a formal dispute with CityRooms, who are currently trying to withold £150 of our deposit for 'removal of furniture' which they provided incorrectly, 'cleaning fees' for cleaning which they failed entirely to provide and for 'over-usage of bills' based on two estimated meter readings a whole year apart, which were based on a property with 4 people, when they actually moved 5 people into the property, thereby breaking the tenancy agreement anyway.

I initially thought that they might be reasonable about handing our deposit back and us all going our separate ways, as their 'Director', Jorge, CC'd us in to an email stating that he would 'waiver' the claimed charges as there was no grounds for any of them. BUT... that turned out to be YET ANOTHER lie; as a week or two after writing this, it appears that CityRooms have laid claim to a substantial portion of the deposit which we are expecting to be returned.

CityRooms and their representatives are not only completely incompetent; NONE of them are trained in anything even vaguely related to property considerations; they are also wilfully deceitful and dishonest and (almost worse than that); wilfully antagonistic and belligerent. They're a gang of absolute conmen, chancers, liars and crooks, all of them.

They are (ethically speaking) absolute scum; make no mistake about it. Solicitors have been contacted. CityRooms can be damn sure that they have messed with the wrong guy on this occasion because I am going to take this as far as it can possibly go. I will sue them if that's what it takes to put an end to their disgusting business practices.

[UPDATE] (06/08/2021) @CityRooms: There's PLENTY which you COULD have done had you any inclination to do so. As the managing agents for the property, your were certainly in a much stronger position to raise our concerns with the Landlord than we were as tenants, especially since you make it your practice to block any contact between Tenants and the Landlord. More than just a little suspicious if you ask me. You COULD have offered us a slight reduction in our rent for the 6 + months we were without use of the garden we were paying for. You COULD have been more explicit in asking other tenants to self isolate appropriately. You COULD have required other tenants to isolate for at least a week in a B&B before moving them straight into the property from outside the country at 10pm at night. And you COULD have refrained from randomly sending people round to the property without any notice.

As for what we 'owe' to you; we owe you nothing. Your accounts department are incapable of basic maths. Your 'calculations' were based on 4 person occupancy when there was 5 people present and even then, they were based on estimated readings across a 15 month period, when the meters are located outside of the property and you could have come and read them and provided actual readings at ANY time.

So don't tell me that there was "nothing else you could do". There was PLENTY you could have done differently. You just didn't have any such inclination because your organisation is incompetent, deceitful, cheating and dishonest.

[UPDATE] (17/08/2021): So it looks like after all of that, looks like CityRooms aren't getting ANY OF THAT DEPOSIT THEN! LOL!!!!!

I hope it was all worth it!

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As I said at the start; literally the worst agent I have EVER dealt with in over 18 years of renting. Save yourselves the trouble and just steer clear of this awful, awful company.
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What a scam. They just want to take advantage of immigrant people. I had the worst experience with one of their employees, Antonio Horta. He was even asking us cash money as a deposit, with no signed paperwork whatsoever... dodgy. Then when we left the flat they tried to take all our deposit for no reason. Lucky enough we had a British friend that threatened to take them to court - if it wasn't for him, these bast*rds would have probably gotten away with it.

I don't believe a word of any of the good reviews, they must be all fake!

Do yourself a huge favour - AVOID THIS AGENCY!
I needed a room very quickly so I thought to use this agency. I really should have done my research so now I wouldn't feel so dumb.
They told me that because of Covid I couldn't see the place before renting. That sounded suspicious but I didn't think about that too much (now I know why they did tell me that).
They suggested a room in a flat with 3 other people. The room seemed ok from the pictures/videos so I took it.
Do you know how many people live here other than me? 6 PEOPLE! We are 7 and it seems like a hostel.
No space in the fridge nor cupboards.
People not making their copy of the key and buzzing at the intercom at literally any time, doors slamming every 10 minutes. Everything so messy and dirty. I've been here for less than a week and it's been a nightmare so far.
I asked for a refund but they said I'm not eligible for it as they didn't know about the extra people. It seems like it's not their responsibility.
Whose responsibility is that then!?!?!?!?
Now I'm reading about the extra costs for electricity bills and basically I'm gonna pay for the extra people living here. ABSURD!!
I might need to lawyer up.

No questions, the nest of the best rooms in london. I recommend.

I just want to thank my agent Brian. I do not usually spend time to write reviews, but this guy was so professional, helpful and composed. At the end the room that we were looking for was taken and we took another one near Bethnal Green. We weren’t that happy initially with the location and he spent time to find another one suitable and cheaper for my budget, Relocating us for free with the help of the Gherarde.
Thanks a lot

Had a nice stay in the flat in the Elephant and Castle area. Clean and well-maintained and my flatmates were awesome.

Wish I could rate 0 stars. Living conditions was terrible. Repairs were late or never happened. 4 months after moving out and I am still waiting for my deposit which Cityrooms is trying to claim for themselves.
Beware of this agent, rent with them at your own peril.

Cityrooms agent Nicolas- was very nice and helpful. Despite my high expectations, he helped me find the right place in no time. He answered all questions quickly and to the point, so I could easily choose the right room

I am so excited to meet Jafar, he his a great man listening and understandable very kindly,Caring and so perfect in his job, I will like to meet him again and again. A big thanks to you Jafar and thanks to Cris as well

The best agency for booking a room, fantastic customer service, and flats. Thanks for everything!

I am so thankful to Jafar and `Jorge they are great people

After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence and ethic from this company. To whoever is dealing with them, I can only say that I am sorry. I have been in two of their properties and they were both not up to the minimum standards. If you think that there are health and safety issues in the property where you live, my advice is to check what are the minimum standards for the HMOs (House in Multiple Occupation), and if they are not met, get in touch with the local councils. To whom is thinking to rent a property managed by them, my advice is to go elsewhere.

They replied (below) that the issue got sorted with the company Director, that is absolutely not true. He was less than helpful.
Once again, don’t let them take your money.
Feel free to get in touch with me, if you need more information.

(03.06.21 Update)
Another reply from them sharing just little pieces of the million emails we exchanged.
If you want I can share my conversations with Giovanni Mennone, when he make become the cleaning service complementary, despite my contract was saying that I was paying for it.
Or I can share my conversation with Alexadru Neagu, when he said that he wasn't getting back to me because he couldn't manage all the properties by himself, after most of the people working was furloughed.
Or all my conversations with Jorge Sanchez, when I was asking to leave because the property was in really poor status.
That would prove my point when I say that most of your people are less than professional (the one mentioned are all in the management)

Your efforts of making it look like a sorted issues are amazing, but in the end nothing was fixed, I overpaid for my rent as the state of the property was ridiculous and I had to struggle for every little thing I needed, despite I was paying for it.
Good "Environmental Health" stepped in and agreed with all my complaints.

Again, to whoever is thinking to rent from them, my advice is don't make this mistake, go elsewhere.
To whoever is renting from them, I am sorry for you. If you think that they are violating your rights, get the council involved

04.06 Reply
To the funny person who replied to my last comment: "Hello, I know you do...trust me ;-)"

Here it is what comments you can find on line from other websites:

"“Really bad agency, they take advantage of people’s need to find accommodation to trick you and push you to sign contracts through endless lies. “

“Avoid. City Rooms. At. All. Costs. “

“I have lived with CityRooms for a One year contract from August 2018 to August 2019. Firstly they always seem to pressure you into putting a holding deposit for rooms without a viewing. “

“It‘s a scam. They will rip you off. Don‘t do it. Nobody should be as desperate. “

“Avoid City rooms at all costs. #SLUMLORDS “

” I would avoid Cityrooms unless you are quite desperate to find somewhere. “

“lies and cheats. the service is terrible and the rooms they sell are a scam. “

“Hahaha – ‘Francisco’ at City Rooms tried to charge me £180 just to view a property. “

“Horrible. Would definitely not recommend. Nobody in the office has a clue what’s going on. “

“This is the worst company I had to deal with in 15 years of renting in London “

” Even if they are offering the last room on earth – DO NOT RENT A ROOM THROUGH CITY ROOMS “

So the message to you all is still the same:
DO NOT RENT FROM THESE PEOPLE

They tried to silent my honest review. But i would like landlords to never lease their properties to cityrooms as they do not perform according to the contracts they sign. Rent was not paid in full, and many times late. They even promised to guarantee future rent to me asking me to extend existing contract at a lower rate, eventhough they could not perform under the current contract. So would u believe their guantees if u were me?

Lease your properties to them at your own peril, u have been warned

Hi all, I am here to express my concerns about an agency called cityrooms.

Beware of a “ malicious clause” in the contract which says:
3.1.3 To pay a fair proportion (as notified by the Licensor) of Overusages in relation to electricity, gas supplyto the Property during the Licence Period. The Licensor provide monthly allowance of £30 electricity and £30 gas to the whole property; the allowance for gas will increase to £50 per month in November, December, January, February. Overusages refer to any consumption above the monthly allowance in the property, and will be equally shared by each room (regardless the room is for single or couple). If the Property has prepayment meters, the Licensee agrees to top up the meters and send receipts to ( email address cut due to website policy) to get reimbursed. The reimbursed amount per month for each property will be up to the monthly allowance above.

Therefore I did sign it without a proper check and I just realised the malicious clause afterwards... even their website advertising was very clear ‘ALL BILLS INCLUDED “

Although, I am here not only to advise you any malicious clauses but also I was cheated, misleading proposal about two of the cityrooms bedrooms available to the housing market.
The property had serious issues regarding electrical wiring exposed to very serious leaking and mould all over the place and they proposed this property to me by picture? Due
to coronavirus outbreak I could not see it before I move in.
Omg 😱, the situation got even worsened after few days that I was living in and very little was done until they advised us to move away in 30 days after the council came and said the property issues are very serious and nobody cannot live here until a serious and deep refurbishment is done.
BUT for cityrooms the PROPERTY WAS AVAILABLE TO THE HOUSING MARKET as an email confirmation was sent to me by one of its staff?

Therefore, for almost 3 months, they did not reduce the rent and even did not consider the house had a serious electrical problem causing higher consumption.

Yet again, all the houses available on the market from Cityroom I do believe that are not checked before any tenants move in.
I think the only moment that a cityrooms’ agent come to see the property is when they take from a landlord firstly and afterwards very rare someone comes to make just a “ make up” inside the rooms like ‘paint the walls’ to hide the mould and other issues presented on it.

Once again, they are an agency with NO GOOD FAITHS towards its tenants and also you, the tenants, by the end of your contract will have just a fraction of your deposit back. Sad news

BEWARE WHAT YOU WILL BE RENTING FOR.
You paid for a 5 stars flat and as soon as you signed the contract, you will realise that the flat is 1 star 😫 no good.

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As everyone can see the agency is right regarding that I DID NOT READ PROPERLY THE CONTRACT INDEED. Ok that’s fine BUT what I am talking about is the MISLEADING AND CHEATING advertising regarding the property condition as well the contract clauses issues regarding ( Landlords live IN/OUT) in which I strongly believe Cityroom is using council flats in a very well known areas to pay less rent, increase their profit and without to tell the tenants, the landlords live IN.
I will not go into details yet but it will be discussed in near future.
You know what I mean Cityroom “BOSS” 💩

Mr Cityroom’s Boss ( G.M.) I would like to let you know that even some properties are not listed within Cityroom boarding list on website so it looks like you are hiding the property’s address? Who knows!
I wish you all the best but be careful because soon or later things can get worse.

Good luck you too 🤥

To be honest at the beginning I did not know whether to chose a traditional estate agent or Cityrooms. Cityrooms was obviously very competitive but I was not sure about the level of service I would have received. After meeting Charles I can happily say that the level of service offered during the process of our room hunting was second to none. Thank you very much for your assistance, efficiency and professionalism shown throughout whole process.

I would like to say a very big thank you to my representative David. He was very friendly, approachable and always available to answer any questions I had. David provided an excellent service and even when my first offer fell through he managed to secure me another room within 48 hours. Can’t rate him highly enough and would definitely recommend.

We met Tomas at the said property. Tom was very friendly and politehe explained the process in great detail even set up the tenant reference for us. It was a pleasure to deal with him. The property we rented is nice and we are happy.

Excellent service and very professional handling with all Covid safety measures.
I recommend Cityrooms for any future property dealing.
Joseph was very helpful in providing an excellent client service.

Mattia at cityrooms was our chosen agent, he was very professional and detailed when preparing everything for us. We are very happy with the service received and would 100% use Mattia again! Thanks again for all your help .