Cityrooms レビュヌ 

659
•
TrustScore 5段階評䟡の2

1.8

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5぀星のうち5の評䟡

I honestly can’t thank Pablo enough! From the moment I contacted him he was so helpful, friendly and responsive. I was looking to move very quickly and he went out of his way to help me find a room an... もっず芋る

5぀星のうち1の評䟡

will never forget the TRAUMA of having the misfortune to rent from these "people". Gave me literal depression. So much horror. Please beware people, and also note that their "positive" reviews all fol... もっず芋る

5぀星のうち1の評䟡

Awful experience. Flat provided was disgusting - very unclean, mould in the bathroom, like something out of a horror film! Was unable to live there for over an hour, had to wash from head to toe when... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

This rental agency in London is the worst. I've repeatedly asked them to fix my shower plumbing because water is leaking everywhere due to the aging of the house. Despite multiple calls, they only sen... もっず芋る

䌁業情報

  1. 䞍動産業者

圓該䌁業による蚘述

City Rooms is one of the most prominent accommodation providers in the most vibrant and fashionable areas of London.


連絡先

1.8

期埅以䞋

TrustScore 5段階評䟡の2

659件のレビュヌ

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2぀星
1぀星

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1.8

すべおのレビュヌ

(659)

過去12か月のレビュヌ数: 24ä»¶

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5぀星のうち1の評䟡

AVOID AT ALL COSTS

Awful experience. Flat provided was disgusting - very unclean, mould in the bathroom, like something out of a horror film! Was unable to live there for over an hour, had to wash from head to toe when leaving the flat, was that bad. Please please avoid, save your money and save yourself the stress. Agents are not knowledgeable about properties get confused / provide wrong information. The manager is very unsympathetic to your situation. Worst agency!

2021幎12月7日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Thank you for your review. Good or bad we always appreciate feedback.

Unforutaley we can not reply directly to you as we do not have a property or case file to refer to. We would, however, be very interested to learn more of your experience as they seem contrary to the many positive reviews we regularly receive, it is therefore of concern.

If you would like to expand on your comments please do feel free to email customer.service@cityrooms.com and a Director will investigate.

Regards, Cityrooms

5぀星のうち5の評䟡

Very efficient!

Stella was very responsive to my enquiries about a potential room, punctual with the showing and efficient in handling the administration work, keeping me updated on where everything was at.

Clear communication and a smooth handover. No complaints so far!

2021幎12月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Worst company I've used for shared


Worst company I've used for shared accommodation, cleaners came less than 10times in the year. Had landlord contacting us to pay hom direct because he wasn't paid for over 8months. When it was time to get my deposit back they tried taking a fee for "leaving the room and walls in a state" but quickly took off the charge once i told them i had video evidence. DO NOT USE THESE CROOKS

2021幎10月23日
Cityrooms ロゎ

Cityrooms からの回答

Hi Steve,

We are sorry to learn of your disappointment. Whilst we completely understand your frustrations your comments regarding the service provided are of concern.

As London's leading independent agent of over 12 years, it is imperative we ensure the highest levels of customer care at all times. Not least for the thousands of tenants, we find homes for each year.

The rental market is as you say throughout Covid has been challenging, in fact extremely challenging, and of course, hampered by ensuring we remain Covid-Secure. We did therefore change our cleaning service to one time per month and we did inform via email to all our tenants in order to ensure fairness and transparency.

As for the deposit and the charges, if you disagree with them, you are free to escalate the matter to Mydeposit.co.uk adjudication, they will conduct an extensive review of your case, and make a fair and impartial decision.

Take care Steve

5぀星のうち4の評䟡

Can highly recommend Cityrooms

Can highly recommend Cityrooms. I dealt with Roberto who from start to finish was prompt and efficient couldn’t fault him.

2021幎10月8日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Hi Rebbeca

Thank you very much for your kind words. We will pass this to Roberto.

Take good care

5぀星のうち4の評䟡

Credit to credit deserves

Credit to credit deserves. The agents are great. You can rent a room in 10 minutes. The process of referencing is a little complicated. Filling up forms ,paper work, bank accounts, credit checks and so on.......

Service is okay. Just what is needed. Nothing special but nothing negative.

Phone calls are answered, emails responded.

It's not bad really.

2021幎10月1日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Hi Lee

Thank you very much for your words. We really appreciate this.

Take good care.

5぀星のうち4の評䟡

Big thanks to my agent Pablo for


Big thanks to my agent Pablo for helping me with the tenancy. I was really tired of looking around without finding anything. Everyone is very helpful in the agency and I am glad i rented a room

2021幎9月13日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Hi Ferran,

Thank you very much for your kind wods. We really appreciate them,

Take good care

5぀星のうち4の評䟡

Good value for money

Good value for money. The rooms are average to good. Nothing luxurious. Just basic sharing. The maintenance chat is very efficient, all runs smoothly through an app called fixflo.

When I took my room I wasn't able to see but have had no issues in the process.

Not bad at all.

2021幎9月10日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Hi Michael,

Thank you for your review. It really means a lot to us.

Take good care.

5぀星のうち5の評䟡

Incredible Chris- Credit to City Rooms

My relationship with City Rooms has, near enough, rested upon the shoulders of Chris Lucas. I wouldn’t normally write a review, but when someone has gone out of their way to be as helpful and efficient as Chris has, it would simply be rude not to sing his praises.

Chris has been incredibly helpful from the moment my property search began right up until the point my tenancy nears its end. After we just missed out on applying for a flat we really wanted, Chris took it upon himself to find every single viable option to present to us as quickly as possible. Time was constrained, and Chris went out of his way to compensate for this. His help didn’t just cover the day time either; if I needed to drop him an urgent question late in the evening he was always willing to help. That’s a level of customer service you consistently fail to see in most businesses.

A genuinely great bloke who is a credit to the business. If you’re lucky enough to get Chris as your City Rooms agent then I fail to see how you could have anything but a brilliant experience!

2021幎9月3日
自発的なレビュヌ
5぀星のうち5の評䟡

The five stars are for Thomas Paul

The five stars are for Thomas Paul, who was great at communicating and helped me find a suitable room. My experience with other agents wasn't necessarily great, they had a bit of an attitude. The admin workers were very kind when I went to pay my deposit and rent. Overall the process went smoothly and I do enjoy my room. The rooms go fast though, so you have to be quick.

2021幎8月27日
自発的なレビュヌ
5぀星のうち4の評䟡

Cityrooms have been good to me but also


Cityrooms have been good to me but also let me down on few occasions. I think they are trying their best. Unfortunately London is full of good & bad people. Once you rent out property , you could be sharing house with drug addicts, ex criminals, couples who fist fight & create drama, people walking into your room if left unlocked
.Cityrooms cannot guarantee who you will be sharing house with but they do try their best to do what they can for you. Will leave another review after I get my deposit back because I heard so many horror stories about people not getting their deposit back from Cityrooms( apparently that’s how they make money)

2021幎8月22日
自発的なレビュヌ
5぀星のうち4の評䟡

We viewed a few properties with Eva and


We viewed a few properties with Eva and eventually found the right one to rent. Eva was super quick and responding throughout the whole process, very friendly and professional too. We didn't have any issues at all, very honest with their feedback and property viewings.

Being first time renters and not 100% sure of the process it was great when she kept us in the loop

Would use again.

2021幎8月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Stay away from CityRooms.

Stay away from CityRooms. They will try to deduct money from your deposit in every way possible. They will deliberately delay the release of your deposit so they can force you to accept their proposed deductions, which don't make sense. We had to raise a dispute to get our money back 3 months after the end of the tenancy. They will stress you out and they will not hesitate to force you out of the property, as they did with us. Don't believe anything they say, they are a dodgy agency. And always speak via email, never by phone.

2021幎8月5日
Cityrooms ロゎ

Cityrooms からの回答

Hi Romanos

We always welcome reviews and feedback, good or bad.

All deposits are protected in a custodial scheme.

As landlords, we must use an approved scheme to protect your deposit. We opted to use what is known as "custodial scheme", this means the scheme protects your deposit during your tenancy.

The benefits of a custodial scheme:

A custodial scheme protects a tenant's deposit because:

1- the scheme administrator holds your deposit until it is required to be paid back
2- your deposit is safe if your landlord or their letting agent goes out of business

Regarding getting your deposit back from a custodial scheme:

You or your landlord can ask the scheme to repay the deposit at the end of your tenancy. The scheme allows you or the landlord 30 days to respond and agree or disagree with the amount.

The scheme only returns the deposit:

1- at the end of your tenancy
2- if your landlord or their letting agent want to move the deposit to another scheme administrator for protection

The agreement about repaying a deposit:

If you and your landlord agree the amount of deposit to repay, the scheme administrator must repay you the deposit within five working days of that agreement.

In case of any disagreement about repaying a deposit:

If you or your landlord disagree about how much money to repay, the scheme administrator holds the money. They do this until you and the landlord resolve the dispute and agree the amount.

I hope the above gives clarity that our company has not been unreasonable with your case.

Should you need to discuss this further please email us to customer.service@cityrooms.com

Thanks

5぀星のうち1の評䟡

Go to any letting agency but not City Rooms please.

One of the worst letting agency in London. The only two members worth mentioning are Elis (sales agent) and Simmona (the manager of Bethnal Green area) they have been really helpful in solving and assisting with any kind of issues. But I believe they have little or no authority to highlight companies witty policies and procedures to the upper management.

Cit rooms lets house before inspection, house had pesticides issues, they charge for cleaning even if the rooms are cleaned before checkout. Big scam of all is that they say all bills included in the rent price. but their clause says something else. Like you have to cover any amount over their minimum allowance they provide. Why lie if the bills are included and we have to pay?

VIEWERS PLEASE AVOID THIS AGENCY AT ALL COST.

2021幎7月9日
自発的なレビュヌ
Cityrooms ロゎ

Cityrooms からの回答

Hi Wasif

We must admit, we are a little confused by your review. While I know the property you are referring to, the details you have given are extremely misleading and do not in any way represent the truth of the situation. As with any older property there are always issues, but you've exaggerated and embellished things beyond recognition, and seem to have purposely omitted certain details. There was never "pesticides issues".

For the cleaning service - your recount of this situation is entirely untrue. The service was available upon request. We found, from our cleaning rota, that 1 times per month the cleaning was done.

Bedroom cleaning
The evidence shows that the condition of the property was worse at the end of the tenancy than it had been at the start. The check out report notes that “this property has not been cleaned. Full end of tenancy clean required including behind wardrobe etc.... we evidenced you that behind the bed - wardrobes, mattresses, flooring, sanitary ware, kitchen units and white goods were all unclean as a result £30 pounds were charged.

GENERAL
You have the right to leave a review of course and we have a right to respond. I'm sure readers of your review and our response will see that there are two sides to every story.

We've never been unprofessional to you in any way even though you were very difficult to deal with at times, and I'm sorry that you feel that way. There were several issues at the property during your tenure, but they were fixed in a structured way based on priority, as they would be if you owned the property yourself.

The idea that every agent/landlord should fix every single issue as a priority is simply unrealistic. Of course, we try to resolve every issue as promptly as possible, but maintenance is always a juggling act between cost and urgency; landlords are not bottomless pits of money and not everything is going to be fixed straight away unless it's a priority. We must act in the best interest of both the landlord and tenant. It's not always easy to keep both parties happy, particularly if work required is very extensive, such as a complete boiler replacement, or if it is subject to another party completing work before reparations can commence (in some cases via an insurance claim).

Should you need to discuss this further please feel free to contact us at customer.service@cityrooms.com

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