Clarins レビュー 

I bought a bottle of eau dynamisante and the atomiser stopped working. I thought it might just be a one off and bought another bottle in the hope that I could use this atomiser when I had finished the new bottle. 2 weeks in and this atomiser has stopped working as well. I have been using clarins for many years and am so disappointed.

I was placing an order with a gift card that I got for Christmas.

I added the gift card to my order and it took the gift balance off. Then asked for card details for the remaining amount that was due.

When I put my cards details in, the price jumped back up to the full amount and it ignored the gift card.

So the order was then placed without using the gift card.

I jumped straight onto the live chat to see if there was a way to fix this fault. And was told no, I didn't add a gift card so there was no way to fix it.

I requested to cancel my order so I can use the gift card and was told no. They don't have a way to cancel orders even if they've just been placed so I'd have to return my full order for a refund once they'd processed it, shipped it out and I'd received it.

What a useless system. And an error on their website. Rubbish customer service! Avoid!

I ordered an expensive product from Clarins and the day after, they reduced the price of the product. I sent them a request to honour the new price but they didn’t bother to reply. I looked at the reviews on Trustpilot and saw that Clarins have been asking dissatisfied customers to email their help address for the attention of a Team leader. I emailed them at this address but still didn’t get any response. No doubt they will respond to this review with the same advice!

Bit of advice for you Clarins, if you’re going to sell a premium product, at least have a customer service to match.

Just to rub salt into my wounds, I received my order and instead of giving me mens samples (I am a man), they gave me womens!

UPDATE: As you can see from Clarins response, they really aren’t helpful or even sympathetic. Nobody told me I could return the items until now and they couldn’t even bother to rectify the woman’s samples I received. What an awful service. Steer well clear of these cowboys!

Excellent customer service. I recently had to email a query through to Clarins, everyone I spoke to on the team were great especially Demi who was wonderful. From the minute I sent my email through I felt helped, reassured and had swift responses. Thank you

Faulty atomisers :
I received one Clarins Eau Dynamisante as a gift , After a few weeks the spray stopped working . I have used this all my life and decided to buy a second bottle. I was really upset when the same happened to the next bottle ! I approached my local store where I made the purchase some months prior .At first they manageress offered a replacement when their new stock arrived . In the meantime Clarins instructed them to refer customers with faulty atomisers straight to their helpline . Like many others on this site I was truly shocked by Clarins extensive proof of purchase requests ie for photo of original packaging ( I threw it away because this is my daily scent and it worked initially why would I have the box ? ) They also want either receipts again long thrown away or bank statements as proof of purchase .I can’t possible isolate which transaction relates to the Clarins as my transactions just list the store where multiple purchases were made not the individual products bought . I was told without the above they would be unable to assist me , how convenient for them , I’m disgusted and disappointed.I thought faulty goods were subject to different rules ? Im considering going to speak to my local press to see if they can help find out how many other customers are affected by this ( my local store said they have had many many complaints ) and that’s just a small county town imagine the numbers in major cities . At £40 or so per bottle I can’t imagine how much customers have collectively lost .
.Constructive Suggestion: Clarins please give your suppliers a box of spare caps , when I pulled a cap off a different perfume it almost worked but wasn’t quite the right size .
Update : I have been contacted swiftly by Clarins. Having supplied photos of my two bottles they have offered 2x50ml replacements without need for receipts. This is welcome progress thank you Clarins but I paid for 2x100ml and feel I should receive like for like . I will update my review again once replacement has been finalised.
2/4/25 received a parcel from Clarins 2x50ml of the wrong scent . As well as the wrong fragrance it is also only half of what I purchased .Im Trying to return it and will update again shortly .

I received an email from Clarins offering 20% discount if I downloaded their app and placed an order. I took advantage of this placed the order and redeemed a £15 reward voucher that was available to me as I have a gold status in their loyalty club.
After 10 days of not receiving the order I contacted them by email to see what ha happened. They responded straight away advising there had been an error and the order had not gone through. They advised me to re order.
I emailed back asking if the discount would be honoured and if not could they return the reward voucher that had been used.
I have had no reply at all despite sending two emails. So much for a loyalty club, Clarins appear to have very little regard for regular customers abs customer service appears to be shocking.

I have been trying to contact customer services since December. No one answers the phone, nor the live chat and i have completed the contact us web form several times without any response. Appalling customer service.

I am still waiting for a refund for non delivery of goods over 3 weeks later.
Update: I've started a facebook group to support each other with Clarins UK scam. (Scammed by Clarins UK)

I have been trying to get in touch with Clarins about a faulty spray nozzle which is the second faulty nozzle.I have phoned many times but just a message saying can’t take my call.I have emailed, no reply.Boots the chemist have been informed to direct faulty nozzle inquiries to Clarins but I can’t get through to anyone!

It’s been over 3 weeks since I returned an item that was ordered online. Having issued an inquiry about the process at least 5 times, I’ve not yet heard a single response. Terrible customer service, unsure what timeline they are working against but surely it isn’t over 3 weeks. I’ve not experienced customer service this terrible in this day and age.

Well done 'Team Clarins'! I am pleased and grateful to say that my issue now been resolved to my satisfaction and would like to thank Demi, team leader, for facilities of this matter.

After speaking to Marb at Customer Services this week about a problem I had, she responded immediately.
Thank you Marb

The Clarins Eau Dynamisante spray has stopped working after just a few uses. The bottle is full. It just dribbles out and makes a mess. Not great, as now I can’t use it. Not a goood experience for what is supposed to be a quality product.

Customer Service absolutely nonexistent!
Clarins sells faulty products knowingly and keeps selling them. Don’t think you will ever get a refund or an exchange if you purchase a product which is faulty.
They don’t even pick up the phone at their Customer Service desk only an answerphone message telling you to email them. They don’t have the balls to even speak to you. Our advice avoid shopping at Clarins as you will be let down for sure!

Faulty pump on double serum eye as so many others seem to have experienced.
Dispenses far too much product each time so nearly half the bottle has been wasted.
Customer service didn’t answer my complaint until I left a poor review on Trustpilot, then they emailed a patronising response.
So I am leaving another review -
DO NOT WASTE YOUR MONEY!
Try Medik8 or Clinique.

Eau Dynamisante faulty atomizers every time on last 4 or 5 bottles purchased. As below fill out contact us form its acknowledged but no more is done This has happened on all my recent purchases of Eau Dynamisante over last couple of years! The atomizers on all cease to work after a few uses so I am left unscrewing the atomizer every time I want to use the fragrance. It’s really not acceptable for over 30 years I have used this product, and I am really fed up with the poor-quality atomizers and lack of customer service!

Eau Dynamisante faulty spray. Bought a replacement due to faulty spray and the replacement has also stopped working. Hardly used. Awaiting response from Clarins customer service.

Ordered many products online and they arrived in perfect condition 10 days after placing order. At first I was disappointed to find out that it can take up to 10 days to ship my order, but it wasn’t the end of the world. Just not as quick as other companies.
The app could do with a revamp as it’s a little slow with updates on shipping and adding points to loyalty card.
Overall I am pleased with transaction from start to finish.

I have used Clarins for most of my adult life. I have 2 bottles of Eau Dynamisante and the sprayer has just stopped working I cannot use the parfum. Went into boots where I purchased and the sales assistant told me there was a fault with the sprayers and there was nothing she could do (I had hardly used any of the spray), she gave me a contact for customer service. I have sent them 4 emails and I have not had a response. They still manage to send me emails advertising products. What a disgrace Clarins! High price items and this is the way you treat your loyal customers... Love the products but maybe it is time to change to another brand. VERY disappointing.

I am having the same issue as others too on perfume not spraying. Almost full bottle. Products are too expensive to let this go. Please just send me a new top.