Clarins レビュー 

Not sure anyone actually works at this company. Ordered 10 days ago, no updates, no response to emails, no response to online chat, online contact form goes to mailsender, phone lines put you on hold then state no one is available to answer calls. They’ve got every base covered for ignoring customers.

Edit in reply to the reply. No, I am not talking to a team leader. After two weeks of nothing I received one email saying that my order would be delivered by next week or possibly at some other time. Nothing about shopping with Clarins has been in any way acceptable. Useless company.

I will never order from this site again. The paltry benefits of points, and a few tiny samples, are completely outweighed by the length of time this company takes to get their product out. I could order exactly the same from John Lewis and pick it up by noon the next day at my local supermarket. To place an online order and still have it 'processing' a full week later is completely unacceptable in this day and age. Either get your act together, or go to the trouble of getting your product more widely available in shops - you're not that marvellous or exclusive.

I have mailed customer service 3 times over an order I placed and still no reply week later
Not good ...won't be ordering again...

Placed an order 10 days ago and still not dispatched. I have been trying to contact you on live chat but not been successful. Started in queue position 11 and now after 2 hours still waiting. Totally unacceptable! Also tried to ring you but yet again nobody is answering, so now opted for ringback. This is absolutely shocking customer service!

clunky website took quite some time to select the correct items.
Then it gets worse, as nothing has arrived and no updates provided.
I won't be buying from Clarins again.

Avoid if you can especially if you need you items in the
next couple of weeks.

despite the reply from Clarins bellow I know have an e-mail dated 4-12 apologising for not yet shipping my order.

Clarins your service is a disgrace and I will ensure I avoid purchasing from you in the future.
By the time the advent calendar is received we will probably be in January.
Get your act together !

The staff were lovely and helpful and gave me free samples to try at home. Not pushy for me to make a purchase but there if I needed.

No reply from customer service regarding a faulty product.
I am very surprised that customer service has not responded to my complaint this is not what I expected.
I have been a Clarins customer for decades and this is the first time I have needed to contact customer service I had much higher expectations I am very disappointed.

Update : customer service did get back to me after 2 weeks and they were then helpful and resolved my issue satisfactorily.

3 stars is because of the delay.

I am writing to express my deep dissatisfaction with a recent shopping experience at your Clarins Bicester Shop.

On 30th Sep 2023 , I visited your store and purchased two sets of the Double Serum and Double Serum Eyes products. While I was pleased with the products themselves, I was incredibly disappointed by the lack of transparency regarding your store's exchange and refund policy.

At the time of purchase, I was not provided with any information or reminders regarding your store's exchange or refund policy. It was only when I reviewed my receipt a few hours later that I discovered the wording stating "no exchange or refund." This lack of disclosure before the transaction occurred is both unfair and unethical, as it deprives consumers like myself of their rights and the ability to make informed decisions.

I believe that it is every consumer's right to be fully aware of a store's exchange and refund policy before making a purchase. This information is crucial in making informed choices and feeling confident about one's purchase. By failing to provide this information upfront, Clarins Bicester Shop has not only disappointed me as a customer but has also undermined the trust that consumers should have in your brand.

I kindly request that Clarins Bicester Shop take immediate steps to rectify this situation. Specifically, I ask for the following:

-Clear and conspicuous disclosure of your store's exchange and refund policy at the point of purchase especially verbal communication from store associates before customers pay.

-A review of the policy to ensure it aligns with fair and ethical consumer practices, including a consideration of allowing exchanges or refunds under reasonable circumstances.

-An apology for the lack of transparency during my recent shopping experience.

I believe that these steps will not only benefit me as a customer but also enhance the shopping experience for all future customers at Clarins Bicester Shop. I hope that you take my feedback seriously and make the necessary changes to improve your store's customer service.

I look forward to your prompt response and actions regarding this matter. Thank you for your attention to this issue.

When my order on the 3rd September had not been dispatched in 5 working days I feared the worst after reading the reviews on this site. However I contacted Customer Services on the 6th working day and they couldn’t have been more helpful. They were courteous and prompt in dealing with me and I received the goods ordered one day later. So I feel credit where it’s due. I won’t hesitate to use Clarins UK again.

According to a previous review (May 23) Clarins excuse for not getting orders out within the timescale advised was because they were changing warehouse. Well it is now September 8th they must be in their new warehouse by now. My order was placed on August 29th was told 3-5 working days delivery time. The latest excuse for non delivery is that there was a bank holiday and 20% discount. The responsibility is on you Clarins to fulfil your orders and despatch them as per the timescale you indicate. If you can't fulfil your obligation then tell your customer and give them the option to cancel and get a refund. You have totally ruined what was to be a lovely gift for a friends birthday. Despite numerous phone calls and the reassurance that the order will be with me on time this is now looking very unlikely. It has been shipped but no tracking number as yet. I need this for tomorrow a.m. I am totally embarrassed as I was left in charge of buying the birthday gift and Clarins has let me down. Will now have to leave early tomorrow morning to buy a gift before meeting for lunch. Be very aware of the delivery times and give Clarins at least 2 weeks to deliver anything ordered. Totally frustrated and very disappointed with calibre of service.

DO NOT USE THEY TEST ON ANIMALS
I have used them for years as they indicate that they are ethical but they regularly test on animals. I will never use them again and will let as many people as possible know

Muctar from the Deepdale branch in Boots - what a fabulous knowledgable chap and ambassador for Clarins as he went over and above today with the service he was so professional I’d recommend a visit if you want to look more fabulous! Thank you lovely you really deserve something special from your company’s CEO!

I was in boots in st Enochs and was looking at the Clarins counter , when I was approached by Ailey. She explained different products to me and offered me a facial. Very friendly and professional service.

AVOID CLARINS AT ALL COSTS # HORRIBLE COMPANY!! I WILL NEVER BUY ANYTHING FROM THESE SCAMMERS AGAIN!! DISGRACEFUL CONDUCT!

As soon as Clarins receive a returned item, they immediately start stall tactics to keep our money. Daily harassing emails - Utter stupidly. They have had my returned item for 10 days now, and I still have no refund. Instead, I receive daily emails, harassing me to explain why I have returned the item of which they already know!!

How many times do I have to tell them?? Clarins is a horror of a business with no morality or respect for their customers and zero competence!!

I have spent a considerable amount of money with Clarins down the years, and I have been a loyal customer for a long time.
This is the first time I've have ever made a return, and my treatment by them has been atrocious!!
I will never shop with them again!!

I called customer service to cancel my clarins orders because I’ve been waiting for them for some time.
Waited for 9mins on the line, a lady answered the call saying my line is breaking. However I can hear her clearly and my signal is totally fine. She said she’ll call me back and immediately the cut the call.
I thought maybe it’s my problem. After 2mins no one called me, I called the number again. Then the phone is not able to connect, saying the office hour is 9am-5:30pm. It’s not even 4pm yet!

I think the lady doesn’t want to attend customer requests and found a reason to put me off. Then she totally switched off the costumer service line. This is extremely rude and unprofessional. It’s my first time experiencing such customer service team.

I’ll never buy from them again.

Horrible communication from headoffice who approached me about a job role. The wages are ridiculous, for what they expect from staff, And the person recruiting should be retained.

Not surprised to see so many negative reviews about the appalling customer service at Clarins. I recently put in an order and after a couple of days it was still showing as processing so I sent two emails and after over two weeks there was still no response then I logged in again to check only to find my order had been cancelled on 16th June and again I had received no contact from Clarins to let me know they had done this. Now more than 3 weeks later have still not replied to either of my email queries or notified me that my order was cancelled. They then had the cheek to send me an automated email thanking me for my purchase and asking to give them a review which just made me even more angry 😡
Like others I have been a loyal customer for a long time probably more than 25 years and this has annoyed me so much that I won’t be making any further purchases. My order was quite substantial but as others have said they really don’t seem to care

Don't buy from these cowboys ever again, the products were awful some I tried to return them. You can not return products to the store online only. This is a joke, so they email me a form that I had to print out and take to a collection point locally. It's been 2 weeks and I've heard nothing from them. Boots and John Lewis sell their products but you can't return them if not happy. Now I've called customer service and no one will pick up the phone just answer machine. I've ordered from QVC and there customer service is amazing. They take responsibility for their products and return regards of which brand it is!!!!!

Cowboys without hats!

Had an appointment for a facial at the boots counter Clayton Square. Arrived on time to find no one there! Waited for a while-no one so left. Really poor tbh!

I ordered a gentle peel mask from Clarins online on 1st May. It still hadn't arrived by 11th May, so I sent an email, to which they replied on 16th May. On 22nd May I received a parcel - but this contained the wrong product - a sample size hand cream, worth half the price of my order. Attempts to contact them since has proved fruitless. I shall never order from them again.