Clarks レビュヌ 

54,876
•
TrustScore 5段階評䟡の4.5

4.6

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5぀星のうち5の評䟡

Superb service from Jorja today in the Belfast Donegall Place store. Was in to get new shoes with my young son who is a toddler & Jorja was fantastic. She measured his feet & then offered to bring a r... もっず芋る

5぀星のうち5の評䟡

Just wanted to say a massive thank you to Arjan and Ahlam at this branch who went above and beyond to help us with our daughter’s shoes. An expert fitting, lots of fit checks in different styles and t... もっず芋る

5぀星のうち5の評䟡

Went to Clarks Outlet at Chatham and was so impressed with the amzing service we received from Alison who went out of her way to help fit my 2 grandchildren with new school shoes. She was particularly... もっず芋る

5぀星のうち5の評䟡

Thank you Dawn for your wonderful help at the Swansea store as we picked out Edward’s first pair of shoes! Always a magical moment and your knowledge made it so easy and enjoyable!

䌁業情報

  1. 靎屋
  2. ブヌツ店
  3. 靎工堎

圓該䌁業による蚘述

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


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4.6

優良

TrustScore 5段階評䟡の4.5

5䞇件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 97に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(54,876)

過去12か月のレビュヌ数: 7,197ä»¶

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5぀星のうち5の評䟡

I went to Bluewater store yesterday to


I went to Bluewater store yesterday to get school shoes for my daughter. I was supported by Nicola at Bluewater store. Nicola was so helpful, knowledgeable and kind. We really your support. My daughter is so pleased with her shoes and the support you gave her. Thank you!

2026幎6月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Just popped into the Merthyr Tydfil


Just popped into the Merthyr Tydfil branch today and came out with 2 pairs of leather sandals after the staff member there explained the offer to me, Karen was so helpful, friendly and nothing was too much trouble for her what customer service skills she has thank you so much

2026幎6月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Friendly and attentive staff

Was helped by Jenny, was very friendly and attentive, helped me with bringing shoe sizes for what I was looking for and making recommendations. She was patient but very helpful :) love the new shoes I got, after walking in them a bit they’re really gorgeous and high quality. Had some polish recommended for them I may go back and get too.

2026幎6月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Rude manager

I went in for some shoes for my daughter. I spoke to one of the lovely ladies that were running about being busy then the manager publicly insulted and belittled her staff in front of us and the other customers making us feel uncomfortable and disgusted that the manager would conduct business in this manner in front of us. The worker clearly had her hands full. I think she was called Karen and the name is fitting. The assistant was lovely but at the end of the day I don’t feel comfortable funding a business with a tyrant of a manager. This needs to be reported above her chain of command as she needs to be trained in manners and morality. I don’t even know if you can train someone to be a nice person but you can try because I will never buy Clark’s shoes. I went to primark after. At least their employees aren’t bullied for no reason but being busy. I heard the managers dog in the store room as well. Why is a dog barking in the place where they keep shoes. The images on the other reviews makes sense with the ruined shoes because the dogs probably taken bites. Is this not a serious health and safety violation. I advise you to check the stores cctv. The manager looked unkept as well which doesn’t send a good message. I think she needs to work on her personality and appearance before throwing a rage in front of us my daughter was scared and when we left the shop my daughter called her miss trunchbull.

2026幎5月31日
自発的なレビュヌ
Clarks ロゎ

Clarks からの回答

Dear customer,

Thank you for taking the time to share your experience following your visit to our Abingdon store. I am truly sorry to hear that the situation you witnessed made you and your daughter feel uncomfortable, and that your visit did not reflect the welcoming and professional service we expect our customers to receive.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment like you have experienced.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies for the disappointment caused – Stefanie

5぀星のうち1の評䟡

Terrible customer service

Worst company I know when dealing with a return. All returns are Evri and there are NO drop off points near me and I'm 65 miles from a Clarks shop. How on Earth am I supposed to return my parcel? I will never buy from Clarks again !!!

2026幎6月24日
自発的なレビュヌ
Clarks ロゎ

Clarks からの回答

Hi Kim,

Thank you for taking the time to leave us a review. I’m really sorry to hear about your experience, especially given the lack of nearby Evri drop-off points and the distance to your nearest Clarks store. I completely understand how inconvenient this must be for you.

Please use the link below to contact our team with your order no. who would be happy to assist you further.

https://www.clarks.com/en-us/contact-us

We hope to hear from you again soon – Stefanie

5぀星のうち5の評䟡

Dear mr managing director ,,,a friend


Dear mr managing director ,,,a friend is writing this
For me as I have had a stroke and I'd like to say how amazing Abby was at Castlepoint y",,, I expect that u r very proud to have her on your team as is she is extremely professional kind and capable as well as empathetic she's a credit to the company. She has served me a year or so a go and this is why I've returned amd will do so ago and hope that she gets the more than deserved recognition,,, many thanky to u all

2026幎6月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Georgia made this a great experience

We just came in to buy school shoes for our girls. The selection was great and most importantly the service!! Georgia was fantastic with the kids! She was not only patient with them, but she was also so knowledgeable about fit and feeling of the shoes. We will definitely be back again to see her when they need to the next size up!

2026幎6月24日
自発的なレビュヌ
5぀星のうち1の評䟡

Product good, service terrible

The sales assistant was nothing short of rude, if our grandson didn’t need shoes for a special occasion, I would have walked out. Probably won’t use Clark’s again, based on the attitude. If you don’t like your job, you should move on, instead of damaging the brand.

2026幎6月23日
自発的なレビュヌ
Clarks ロゎ

Clarks からの回答

Hi Davey,

We’re truly sorry to learn that your visit to our Norwich Riverside store did not reflect the level of service we aim to provide, especially on such an important occasion.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment like you have experienced.

We hope you will give us another opportunity to demonstrate the high standards we strive for, as this experience is not representative of our usual service. Please accept our sincere apologies for the disappointment caused - Stefanie

5぀星のうち5の評䟡

I visited the Belfast store with my 11


I visited the Belfast store with my 11 month old son to get him a pair of pre walker shoes. We were assisted by Angela who couldn't have been friendlier and more helpful. She made a fuss of my 11 month old and made his experience very enjoyable. She was very professional and a complete credit to Clarks. I will definitely be back to visit her when it's time for him to get his next pair of shoes. Excellent service

2026幎6月23日
自発的なレビュヌ

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