ClassDojo レビュー 

77
TrustScore 5段階評価の2

2.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I wish I could put no stars. The amount of ads they push is crazy, the notification from email alone is enough to drive you mad, and why do they need to track our children behavior again? i really don... もっと見る

5つ星のうち1の評価

I am a student in a class that uses classdojo. This point system thing is comparable to China's social credit system. Also the Dojo Island sucks. I have ADHD and this system is just designed to target... もっと見る

5つ星のうち5の評価

Our 8 year old daughter started with Dojo Tutoring last year and her time with Ms. Jacqueline changed everything. Increased confidence and improved reading scores. We couldn't have asked for a better... もっと見る

5つ星のうち1の評価

Terrible app full of ads from ClassDojo itself - I don’t want your tutoring, behavior management system, or Roblox knock-off. Stop giving me pop ups and sponsored posts. You know what I do want? Notif... もっと見る

2.0

期待以下

TrustScore 5段階評価の2

77件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 4%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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2.0

すべてのレビュー

(77)

過去12か月のレビュー数: 32

レビューを書く
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5つ星のうち1の評価

Awful

Awful, awful app, how this makes teachers, parents or kids lives easier or better is a mystery. I honestly hate it.

2024年5月15日
自発的なレビュー
ClassDojo ロゴ

ClassDojo からの回答

Hi Richard, We've seen you review our app a few times now, and we'd really appreciate the chance to talk with you about ClassDojo, your experience, and our company values. We invite you to send us an email so that we can connect: hello@classdojo.com

5つ星のうち1の評価

I subscribed £44.99 an added my gf as a…

I subscribed £44.99 an added my gf as a family member and they also billed her £44.99!!! So that’s £90!!!

2024年4月10日
自発的なレビュー
ClassDojo ロゴ

ClassDojo からの回答

Hi Mike -- we're sorry to hear about your experience, and we would never want someone to pay twice for the same thing! It sounds like there may be a duplicate subscription happening here, and we'd like to get that resolved for you. We followed up on your review to get additional information so we could help, but we've not heard back from you. Please get in touch with us so we can get this fixed for you! You can reach us at classdojo.com/help anytime, or reply to any emailed receipt.

5つ星のうち1の評価

I signed up my 3rd grader for creative…

I signed up my 3rd grader for creative writing help and I only wanted 3 classes for one week. They automatically signed him up for 6 classes over 2 weeks. Then I learned you can’t just call them everything has to go through email. So I wrote them to say I only wanted the 3 classes and I didn’t want to be charged for 6. They emailed back after 3 days and handled the request. We were all ready for the next session and received an email being told they have “handled it for us and canceled the entire account”. I feel this was petty and unnecessary. I am still seeing the charges on my credit card too but the class we had at 6 was indeed canceled as well as any other classes. I again had to email and ask for my money back because of this and I have zero faith they will fix this in a timely manner. I’ll probably just call my credit company and count it as fraudulent.

April 4 2024 update: I received an email Class Dojo challenged this review and wants it removed if I wouldn’t prove I was a customer for them by providing my full name, email, a reference number which is absurd because they only send anything close to that with a refund (which I did recover $25 eventually from them) and my phone number. I have provided all of that information ONLY because they are trying to have this review removed.

2024年3月25日
自発的なレビュー
ClassDojo ロゴ

ClassDojo からの回答

Thanks for your review, Beth. Given your experience with us, it's totally understandable. We're sorry we fell so short of expectations; there were clearly errors with your subscription, and I'm sorry that you didn't receive better service when we made a mistake.

While it can't undo your experience, we wanted to provide you with some additional details so you know more about who we are and how we operate.

1) We've made improvements very recently that should prevent the types of issues you experienced from happening in the future, such as giving parents self-serve options to reschedule or cancel a class and to unsubscribe entirely.

2) We ask for additional information so that we can look up your account, address any unresolved issues, and learn more that can help us improve. We only ask when necessary to accomplish these goals, not as a means to have reviews removed.

Your initial review indicated that you still saw charges on your credit card, which should've been refunded. We wanted to ensure that your refund had been processed and that there were no other pending charges. As your update indicates, we have already refunded you for the canceled class and further, there are no incorrect or additional charges.

3) Unfortunately, Trustpilot doesn't allow us to customize what information is requested for follow-up. We would definitely remove the "reference number" field and make it more specific to our company if we could :)

Thank you for giving Dojo Tutor a try. If you ever want to come back again, please know that we'll do everything we can to make sure that your next experience goes a whole lot better!

5つ星のうち1の評価

I really do not like using this app for…

I really do not like using this app for school. I wish the school would get rid of it. It is constantly asking for you to pay a subscription and whenever there's a 'message' from the teacher or whoever you can never find it. Then if you do miraculously happen to find it, it won't delete the 'new message'symbol so you're constantly having to go in and check in case you are missing something. I spend ages searching and searching for the so-called message. I'm a busy mum, I really don't have the time thank you.

2024年3月8日
自発的なレビュー
5つ星のうち1の評価

Not a great app!

Not a great app! Constantly asking you to upgrade and get more functionality or so that you can see history further back than 7days, so if you want to check you child’s behaviour history say 2 weeks ago you can’t unless you pay! Please if you are a school looking to use an app system- do not choose this one, there are better ones out there, our school went from an easy to use app that was used by the senior school in the MAT where if you had children of different ages they were all on one app to class dojo- really NOT a fan!

2024年2月6日
自発的なレビュー
5つ星のうち1の評価

Don't give them your money!

What in the world is the point of this app? Why is there a need to charge for an interface between students, teachers, and parents? If it's used by public school systems there should not be a fee... period! And trying to lock "points" behind a pay wall as a means of "motivation." This app is seriously a scam.

2023年9月15日
自発的なレビュー
5つ星のうち5の評価

I would use Classdojo anyday!

Amazing service!! When you have a problem, which there rarely is, you get so much help and support very quickly. I would use Classdojo anyday, parent or teacher!

Well done Classdojo!
Thankyou x

2023年8月5日
自発的なレビュー
5つ星のうち1の評価

Pay to see the info = Evil!

Who do they think they are charging us!!

Most ridiculous app, making us pay to see the children's progress, see old photos from years before.

Petition has been started to make our school change ways!!

2023年3月27日
自発的なレビュー
5つ星のうち1の評価

Potentially dangerous

Potentially dangerous. Found out my daughter and her friends had created accounts as teachers. There’s no parental control, anyone can sign up, no proper age verification. I (as a parent) have to subscribe and pay and I have to agree that my data (and my child’s) can be sent to the US - this is against GDPR and U.K. data protection regulations

2022年12月1日
自発的なレビュー
5つ星のうち1の評価

Another greedy tech company who started…

Another greedy tech company who started free to get all the teachers and parents involved and now they want to start charging us. Disgusting using schools to make money, disgusting using our kids to make a profit! It's about time this app was pulled, boycotted and the education system did their own work and launched an app that will always be free for teachers, parents and pupils. ClassDojo, don't use the excuse that you don't make any money and need it for hosting the app, your prices are ridiculous. You say that 95% of teachers use it, what kind of profit is that? It's pure greed you horrible people.

2021年9月29日
自発的なレビュー
5つ星のうち1の評価

Awful and untrustworthy company

Awful and untrustworthy company. I signed up for a free trial in 2020 which I cancelled within the seven day period, and received email confirmation to confirm it had been cancelled. 12 months later, more than ten months since I used the free version of the app and since my daughter left the school that used it, they billed my debit card for a two year subscription - £44.97, with absolutely no authority to do so. I have let all local parents know to be wary of this company and have filed a complaint with Google.

2021年5月6日
自発的なレビュー

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