Click4Group レビュー 2,189

Click4Group からの回答

1日前

Hello,

Thanks for sharing your feedback. It’s great to hear that our agent was helpful and personable, as we know how important it is to make the process clear and comfortable. At Click4Group, we aim to combine strong support with added value across our automotive insurance products, and your comments reinforce that approach. We’ll keep focusing on providing attentive and reliable service.

Kind regards,
Brooke

Click4Group からの回答

5日前

Hello,

Thank you for taking the time to share your experience. It’s great to hear that our reputation, including the recommendation from Martin Lewis, helped give you confidence in choosing us. We’re also pleased that Sam was able to answer your questions clearly and support you in finding the right GAP insurance for your needs.

We always aim to provide a balance of value and knowledgeable service, so it’s good to know that came across during your research and decision process. We appreciate your feedback and will continue to focus on being helpful and transparent for our customers.

Kind regards,
Brooke

Click4Group からの回答

6日前

Hello,

Thanks for your feedback, we really appreciate you taking the time to share it. It’s great to hear that our communication made a positive impression, as keeping things clear and straightforward is something we focus on. We’ll continue working to provide the same level of support across every interaction.

Kind regards,
Brooke

Click4Group からの回答

6日前

Hello,

We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met. That's why we always strongly advise policyholders to read and understand their policy terms and conditions when taking out cover to avoid issues later on.

So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.

Kind regards,
Brooke

Click4Group からの回答

6日前

Hi,

Thank you for taking the time to share your feedback. It’s great to hear that Sam was patient and took the time to clearly explain the policy details, as making things straightforward and easy to understand is something we focus on.

We also appreciate your recommendation. Supporting customers with clear guidance and added value is at the core of what we do, and it’s good to know this came through in your experience.

We’ll be sure to pass your kind comments on to Sam and will continue working to provide the same level of service going forward.

Kind regards,
Brooke

Click4Group からの回答

2026年3月17日

Hello,

Thanks for sharing your feedback. It’s good to hear you found the team friendly and helpful, as we aim to make every step clear and straightforward while adding real value to your cover. We appreciate you taking the time to leave a review and will keep focusing on the same level of support going forward.

Kind regards,
Brooke

Click4Group からの回答

2026年3月16日

Hello,

Thank you for your feedback. It’s good to hear that you found the cover suitable and the quote competitive. At Click4Group we focus on offering strong value and practical protection for drivers, so it’s encouraging to know this came through in your experience. We appreciate you taking the time to share your review and will continue working to provide the same level of service.

Kind regards,
Brooke

Click4Group からの回答

2026年3月13日

Hello,

Thank you for taking the time to share your feedback. We appreciate your comments about the support you received from the team and it’s good to hear they were helpful in assisting you.

Unfortunately the vehicle registration look up doesn't provide us with vehicle category details. However, we do value your suggestion around identifying this earlier in the process, as feedback like this helps us continue improving the experience for customers.

Thank you again for your understanding and for recognising the level of service provided by the Click4Group team.

Kind regards,
Brooke

Click4Group からの回答

2026年3月13日

Hello,

Thank you for taking the time to share your feedback. It’s great to hear that you value the product offering and found the pricing reasonable. Providing practical automotive protection products at fair prices is something we focus on, so it’s encouraging to know this came across in your experience with Click4Group. We appreciate your support and will continue working to maintain the same level of service and value.

Kind regards,
Brooke

Click4Group からの回答

2026年3月12日

Hello,

Thank you for the feedback. It is good to hear that arranging your warranty cover was straightforward and hassle free, as we aim to make the process clear and simple from the start. We appreciate you choosing Click4Group and are here to support you throughout the life of your policy should you ever need us.

Kind regards,
Brooke

Click4Group からの回答

2026年3月11日

Hello,

Thank you for your feedback. It is good to hear that you found the site easy to use and that the Martin Lewis advice helped you access the 30% discount and a price that worked well for you. At Click4Group we aim to keep the process straightforward while helping drivers get strong value from their cover. We appreciate you taking the time to share your experience and will continue working to keep things simple and competitive for our customers.

Kind regards,
Brooke

Click4Group からの回答

2026年3月6日

Hello,

Thank you for taking the time to share your feedback. It’s great to hear that you found the process quick, easy to set up and informative. Making things straightforward and clear for our customers is something we place a lot of importance on, so it’s encouraging to know that came across in your experience with Click4Group.

We appreciate your recommendation and your comments help us continue focusing on providing simple, useful automotive protection products and a smooth customer journey.

Kind regards,
Brooke

Click4Group からの回答

2026年3月5日

Hello,

Thank you for taking the time to share your feedback. It’s good to hear that Samantha was able to guide you clearly through the services and processes while keeping the experience friendly and straightforward. We aim to make things simple and supportive for our customers, so your comments are appreciated.

Thank you for choosing Click4Group and for recognising the help you received. We will continue to focus on providing the same level of support.

Kind regards,
Brooke

Click4Group からの回答

2026年3月4日

Hello,

Thank you for taking the time to share your feedback. It is great to hear that Sam explained the policy clearly and made everything easy to understand. Making sure our customers feel confident about their cover and experience a straightforward process is very important to us.

We appreciate you highlighting Sam’s professionalism and the smooth transaction. Your comments will be shared with her and the team as we continue to focus on providing clear guidance and helpful support to our customers.

Kind regards,
Brooke

Click4Group からの回答

2026年3月4日

Hello,

Thank you for sharing your feedback. It is really good to hear that Sophie took the time to explain the GAP insurance clearly and in a way that was easy to understand. Taking a patient and helpful approach is something we place a lot of importance on so customers can feel comfortable with their cover and the choices they make.

We appreciate you recognising Sophie’s support and will be sure to pass your comments on. Thank you for choosing Click4Group and for taking the time to let us know about your experience.

Kind regards,
Brooke

Click4Group からの回答

2026年3月3日

Hello,

Thank you for taking the time to share your feedback. It’s great to hear that you found Darren so helpful — providing clear guidance and support is something we place real importance on at Click4Group.

We’re committed to making every interaction straightforward and valuable, and your comments reinforce the approach we aim to deliver every day. We appreciate you choosing to work with us and look forward to continuing to support your automotive insurance needs.

Kind regards,
Brooke

Click4Group からの回答

2026年3月3日

Hello,

Thank you, Mr Philips, for sharing your experience. It’s great to hear that Sam was able to provide the clarity you needed and that you found her professional, kind and patient throughout your call.

We understand how important it is to feel confident when arranging a policy, and our team works hard to ensure everything is clearly explained so you can make informed decisions. We appreciate you placing your trust in Click4Group and will continue to be here to support you throughout your cover.

Kind regards,
Brooke

Click4Group からの回答

2026年3月2日

Hello,

Thank you for taking the time to share your experience. It’s great to hear that our presence on the Martin Lewis site and the discount available helped you make your decision, especially as an alternative to the typical dealership sales process. We’re also pleased that you found the website and sign-up journey straightforward, as we work hard to keep everything clear and easy from the start.

We appreciate your feedback and look forward to continuing to support you with real value and a simple, transparent approach.

Kind regards,
Brooke

Click4Group からの回答

2026年3月2日

Hello,

Thank you for your continued support over the past few years. It’s really good to hear that you’ve found our pricing competitive and fair, and that the level of cover gives you peace of mind should anything go wrong.

Providing comprehensive protection at a sensible price is exactly what we aim for, so your feedback means a lot. We’ll continue working to make sure you receive the same value and reassurance going forward.

Kind regards,
Brooke

Click4Group からの回答

2026年3月2日

Hello,

Thank you for sharing your experience. It’s good to know that the team member you spoke with took the time to answer your questions clearly and professionally, and that arranging your policy felt simple and straightforward.

While we hope you never need to make a claim, it’s important that you feel confident in the cover you’ve put in place. We appreciate your feedback and will continue to focus on providing helpful, knowledgeable support at every stage.

Kind regards,
Brooke