Despite having had an issue with my hair straightener, the customer service team dealt with the problem quickly and professionally.
I have since ordered another straightener for my daughter. Thank you for your service Cloud Nine.

Cloud nine were fantastic dealing with a fault I had with my wide iron. Customer service was 10/10

Fast, efficient service and delivery

Really happy with my black original hair straightener. Hoping it last 15 years like my GHD has. Just wish that my 1st choice of the midnight blue colour was not $60 more expensive than the boring black- seems a bit excessive for the exact same product!

Not the best hair straightener. There old ones were so much better! :(

I like the lightweight design of the new cloud nine. I think temperature settings are a must for all types of hair (especially frizzy hair like me). My cloud nine arrived fast and the price was good.

Great service very fast response

I had an outstanding experience dealing with the customer service team regarding a faulty product and warranty claim. From the very beginning, the staff were professional, understanding, and genuinely committed to resolving the issue quickly and efficiently.

The warranty process was straightforward, communication was clear throughout, and the replacement product was arranged without unnecessary delays or complications. It’s refreshing to deal with a company that truly stands behind its products and values its customers.

A big thank you to the team (especially Liz) for turning what could have been a frustrating experience into such a positive one. Excellent customer service like this is hard to find these days, and I would not hesitate to recommend them to others.

Just love the products.
Great heat without damaging the hair. I have a straightener and a curling barrel.
Delivery service excellent!

I’m a middle aged woman with fine, thin and flat hair that’s starting to thin more, and I’ve got oily roots. I’ve never really been very good at doing my hair and often attempted straighteners to add curl but that seemed to leave my hair flatter on top. This is surprisingly so much easier to use, with less hair breakage, more volume at the root and sides, and body that holds. Happy with my purchase, thank you x

It just doesn't straighten my hair anywhere near as good as my old cloud 9s. I have thin hair, so a low temp has always worked for me. But with these, I have to turn the temp up to get any kind of result.

Not happy with the product unfortunately such a let down had high expectations and it failed to deliver. Will be returning it.

Excellent warranty policy with great communication and ease of replacement

Extremely pleased with cloud nine purchase. Service was awesome and quick postage. The irons themselves are easy to use and are replacing my 20+ yr old ghd originals.

Great product and quality love them.

Online system easy, great product.

awesome delivery and fast. Have ordered a few things anf have never had a issue

I ordered a hair straightener at the beginning of the week 2 weeks ago for my mum for Mother’s Day and it still hasn’t come. It says it was supposed to to be here by Monday 11 and it’s not. I’m sure the straightener will be amazing but it’s taking forever to get here

Couldn’t be more happy with the heat, quality and feel of this straightener, after being a lifelong user of GHD and noticing the quality drop I am so glad I have changed over to cloud 9!

Love the product!
Great service and speedy delivery