CNshopper レビュー 

Cheap shipping prices compared to other agents but super slow, i paid for ems with a 4-10 day shipping time and it has now been 19 days and it is still inside china

Horrible and slow and non existent customer service. I regret ever trying them. I should have stuck with my usual proxy.

I used CNshopper to order a cosplay from Xianyu. First it took them 3 whole days to process when they said it will take under 24 hours.

The wig arrived first. Okay… so I asked them where are the clothes and it took them another few days to contact the seller and the seller said it will arrive separately.

One week later still no update on the clothes and I been asking them for the clothing tracking number. CS contacted the seller and told me to wait. So I waited another few days. Asked CS if the seller replied yet they said no. Fine I wait a whole week now and still nothing.

So I decided to contact the seller MYSELF and they replied instantly. Saying the clothes should have arrived 3-5 days after the wig.

I sent the entire convo to cnshopper and they finally took it seriously to look. And guess what? The clothes were in the warehouse all along. And told me to wait for inspection. 3 weeks later and I still don’t have the clothes.

2 days later still nothing. So I asked AGAIN. And this time they said it’s not in stock at the warehouse. Wtf. Contradicting themselves. It’s like their purposes pushing the date to make my wig rot in the warehouse until the 90 days are up. This was all before national day. So it’s not because they are on holiday. This was all during September

And currently still here trying to get the clothes so I can ship it together with the wig and get it over with and delete my account and never use them again. Horrible and most disorganized company do not use. I feel so scammed.
I’m forever going to stick with my original proxy.

Edit: the shipping cost is insane! I never seen it so expensive in my life. Do not ever use CNshopper. Scam.

It’s my first time ordering from Taobao using this proxy service CNshopper. After doing my research I decided to trust the app and order from it but my package has been at the warehouse for weighing for almost a week now. It says it takes 24 to 48 hours for packing and weighing to get it shipped but my package has been in packaging and weighing for 6days now. My order number is JIYUNRI11290679. I tried to reach out to customer service and it doesn’t connect to any human agents. I tried to email them as well but it’s not working. I am very worried if I should cancel my order. Other reviews are saying it takes a long time to get refunded as well. Don’t order from this app. Not worth it.

it's been 3 months since the first time using this agent, the QC photo and delivery over my expectation. and the AI customer service seems stupid, the real cs team help me fix the problem though, hope they can delete this ai shit lol

DO NOT USE CNSHOPPER. They take your money instantly, but when it comes to returning it, they will stall you as long as possible.💔
I requested a refund over a month ago. The items were returned to the seller long ago💔, yet CNShopper still refuses to process my refund and return my funds. 😞😞💔To make matters worse, their customer support takes days to respond💔—if they even bother to reply at all—and gives useless, non-committal answers.😞😞
It is completely unacceptable to hold a customer's money for over a month when the goods are already back with the seller. Their lack of communication and complete disregard for customer service is disgraceful. Avoid this service at all costs.😞😞

Order number (DG11203571)

What this agent impressed me most is the delivery speed. It surprised me when only it took 8 days via eub line.
There’s a problem with the customer service responding time though.

I order a lot of my parcels thru cnshopper really good agent always shipped fast and didn't have any issues with package or support

I learned about CNShopper through a collaboration with Room Essentials and have been using it with my friends multiple times since then, with my own money, because it’s probably the cheapest agent I’ve ever used lol.

I’m currently using it for my personal hobbies (cosplays, because Chinese cosplays are on a whole other level), and it’s been going smoothly. There have been a few times where the website and app haven’t updated the progress, but customer service is always quick and nice to reply AND THANKS for actually having real people replying and not just AI bots.

The international shipping is also very cheap compared to other agents cuz I am so tired of seeing a package under 3 kg costing $70–80 to ship with other agents🫩

They’re also super good at taking quality photos. I usually get around 8–9 photos for a cosplay, and they do a really good job of capturing the details and takes pics from every side. They also include a picture of everything in your package, as well as a picture of the box showing the weight.

The only thing I’m not a big fan of is their app. It runs really slowly and crashes a lot, so I usually just use their website instead. I haven’t experienced any problems with the website, though. Highly recommend this agent if you are considering buying from TaoBao. (I wanted to leave some of the quality pics in the review for you all to see what I mean but apparently that’s not a thing you can do on trustpilot)

I'm a first time user of CNshopper and find it very easy to navigate and find items. As a person into J-fashion but living in Europe, ordering from Taobao has been complicated and trying to figure out shipping. But CNshopper helped out with that, it's basically a shipping service and place to purchase items from chinese websites like Taobao. You are basically buying from Taobao via CNshopper. They do have language translation which is very nice, you can also choose what currency you have. I ordered my first package and when those items arrived at the warehouse they sent me quality inspection pictures of everything, not only that but everything I bought was good quality and extremely cheap. People forget that a lot of taobao brands are imported into Europe and the prices are marked up a LOT so that they are expensive. Now with CNshopper you can buy those pieces for their original price and pay for the shipping and that's it. They also have different kinds of shipping depending on how fast you need the items arrive, which means there different prices for it. Other than that I'm happy discovering the app because I can finally buy taobao pieces and not have to sell my kidney🥹 I definitely recommend for anyone interested in jfashion💖

Honestly, there's a lot of good but a lot of bad with Cnshopper. Overall, I think it's a fair balance. Cnshopper is a new proxy shipping service, so they're offering generous coupons and shipping to attract more customers. However, because it is new, the site has many bugs and slow customer service as they are trying to grow.

The Discord server is an important place to go as they respond way faster on there and can help you much better. The staff on there are really nice and try their best to help you which is why I give it a 4 star. It feels great to know a company isn't blatantly ignoring you, and they try to help you with returns and quality issues. I've checked other sites and so far this one is pretty cheap considering I made a mistake of combining sensitive and common goods into a 10kg+ parcel.

It's very confusing using this for the first time, but I believe they'll keep improving. They take feedback seriously, and I feel heard as a customer. Be aware not to combine electronics/sensitive goods with common goods, as shipping will be expensive. Also, you will have to double-check, as sometimes pricing may be off on different devices or buggy in general.

Also, if you're on a time crunch ordering items, I would never rely on estimated time as ordering things takes a good day and arrival to the warehouse is another 3+ days so do not expect too much. Also there is no boat shipping method as its all airplane so yea.

Dear Customer Support Team

I am writing to formally request a reDear Customer Support Team,I am writing to formally request a return and a full refund for my recent order, number DG11203571.Due to shipping issues and route unavailability, I am unable to proceed with the delivery of this parcel. Because the items cannot be shipped out via my preferred methods, I would like to return the contents of this order and have the full amount refunded to my original payment method.turn and a full refund for my recent order, number DG11203571.Due to shipping issues and route unavailability, I am unable to proceed with the delivery of this parcel. Because the items cannot be shipped out via my preferred methods, I would like to return the contents of this order and have the full amount refunded to my original payment method.

I placed an order, paid for it, received QC photos and everything went smoothly. During the shipment (from the warehouse to my country), I encountered an error. My card had insufficient funds so it declined the payment, it was an honest mistake so I deposited some money in my account. When I tried to pay again, it marked the payment as fraud. I tried Google pay, and even use a family member's card and yet it still wouldn't accept any form of payment. This is the only issue so far. The agents and customer service have not yet responded to my complaints, I sent them emails too regarding this issue. I hope it will be fixed. :(

First time using It and not a First good impression. The assistance takes too long to answer and It Is Always busy.

I want my money back shipping is hela expensive I'm not paying 20 euros for shipping tf I want my money since I never got the package cause I didn't pay for shipping idk how to get my money back tho

I have a ton of issues with this app initially when I downloaded it it was working fine, I placed an order everything went smoothly, but then I started having issues after issues which frustrated me so much. I'll list them all below :

Return issue : of all of the items I ordered one wasn't as described and didn't match the picture. This turned into a 4-5 day long return process, I had to contact customer support multiple times and I finally got them to return my order and my money back in my wallet.

App ui issues : the app is taking awfully long to load and keeps crashing and lagging, which wasn't a issue at first only minor, but then I can't upload pictures and have to submit links for each item is frustrating. Can't add them to cart or wishlist them.

Shipping fee jump : I wasn't told that they can charge by volumetric weight even if I'm choosing ems-eub hub which is knows to charge my actual weight, also my chargeable weight came out to twice the actual weight. The shipping also jumped to double. Contacted customer support haven't gotten any resolution yet.

Customer service : awful, first they take so long to respond, 10-12 hours minimum, then connection fails all of a sudden, then they left me stranded for 2-3 days with no replies, now it doesn't work saying either "error occured" Or "cannot connect" Or and no one responds and the chat automatically closes, this has happened multiple times. When I did join however customer service was very responsive, they answered all of my questions and everything that's why I went ahead with my order. After placing however everything went downhill. They also advertise 24/7 customer service but when I emailed them they said to only contacy during service hours.

Shipping and hidden charges : you'll have to pay for their domestic shipping which is non refundable in cases of returns and then pay for the international shipping as well, there's packaging charges too and shipping insurance charges. Also they don't provide any information about what category your products might fall in as certain categories have higher charges which is a dealbreaker for me, I ordered a pair or scissors initial price being less than a dollar but after shipping it's rising upto 9-13$ depending on what it's packed with, I was forced (adviced by cs) to abandon it as return fee is higher than the product itself

Packaging delays : my parcel JIYUNRI11218355 has been stuck in packing for about 3-4 days with little updates when the app and website both shows that waiting time is around 4-24 hours.

Socials : I went to their discord and Instagram to look for answers and they were just dry, I got no help whatsoever.

So far due to these issues my experience has been horrible and I'm leaning towards requesting a chargeback from my bank.

The only thing I liked about them was the qc pictures which were provided reliably and quick, domestic shipping to warehouse also went well, but now due to these new issues I'm not even sure that I'll even receive my package. Now I have to deal with more stuff to get my money back which is even more frustrating, the app and website both are heavily advertised as reliable and good proxy websites but so far it's been frustrating for me.

"Hi, I’ve been trying to process a return for an item for hours and the app won't let me anything! It says 'After-sales cannot be requested after the parcel has been packed' but I NEVER paid for international shipping, so it makes zero sense that it's completely blocked!
​Please help me right now and move the item back to my warehouse inventory so I can apply for a refund with the seller. This system is extremely confusing and frustrating. Fix this as soon as possible, please.

Hello,
I previously wrote a review about your service, but I decided to give you a second chance. Unfortunately, this time the experience has been even more disappointing because your customer service does not take any responsibility for these issues.

In the past, you lost one of my packages and sent another package through a different shipping channel without my permission. Now, the same thing has happened again.

Why was package JIYUNRI11213325 shipped via EMS-EUB instead of Israel Pudo? I
specifically selected and paid extra for the Israel Pudo shipping channel.

This is the second time this has happened. EMS-EUB is extremely slow and delivery can take up to two months. I did not choose or approve this shipping method.

The exact same issue happened with another package: JIYUNRI11116775. I paid for the Pudo channel, but it was sent via EMS-EUB instead. In that case, the package was also lost and never arrived.

What is especially frustrating is that you do not inform me in advance when you change the shipping method. If you had informed me beforehand, I would never have approved shipping via EMS-EUB.

I paid extra for a specific shipping channel, and I expect the shipping method I selected and paid for to be respected. Your customer service should also take responsibility when these mistakes happen instead of simply ignoring the issue.

Fatal,fue una pesadilla desde marzo que vengo luchando, me canso solo de pensar en escribir toda mi odisea, cuando he logrado que me envien el producto, resulta que le falta una pieza, la caja rota...los de DHL me dejaron el paquete en un centro y lo tuve que ir a buscar yo.Definitivamente un desastre.

The shipping expenses are sketchy first we paid around 20 euros for the package now we have to pay 23 euros for the shipping fee ? I WANT A RETURN AND A REFUND , oh and plus the service is really bad it takes too long to get a reply from an actual person

CNSHOPPER me resolvió muchos problemas con enviar paquetes directamente de china no solo por eso si no que también tiene envíos económicos con su bajo tiempo de logística y cuando tuve un inconveniente me lo resolvieron en muy poco tiempo.