Cocktails At Home UK レビュー 

Cocktails At Home UK からの回答

2022年11月20日

Hi Karen,

Thank you for the review. I'm sorry to hear you were disappointed with the packaging of the 6 different bottles of cocktail you ordered.

We use super strong, 100% recyclable cardboard packaging to ship all of our cocktails in a single parcel to ensure they arrive in the same perfect condition they left us, all with minimal impact on the environment.

Each bottle is sold as pictured - an individual bottle, just as you would pick up off of a supermarket shelf. It's not possible to gift box each individual bottle without charging an excessive premium, and we don't advertise this anywhere either. A lot of orders are not gifts too and automatically gift boxing each individual bottle would cause a lot of waste. Even if we offered this option, we were not left any notes from you saying these were gifts.

We do however sell gift boxes which you can find on our website. These are luxury, branded magnetic closure boxes filled with wood wool and can be filled with a combination of cocktails and accessories. These are sold as an optional extra. If you'd like to purchase some then please get in contact with me directly at georgegreenhalgh@cocktailsathomeuk.com and I'd be happy to arrange the sale.

Alternatively, If you are still not happy with your order let me know and I can arrange a return and full refund.

Thank you again for your feedback and I hope I've helped clarify our offering.

Kind regards,
George Greenhalgh
Managing Director

Cocktails At Home UK からの回答

2022年11月20日

Hey Tracy,
Thanks for the review! We're so glad to hear the experience has been great so far and I'm sure your daughter will love the Pina Colada!
Have a Merry Christmas and a Happy New Year,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年11月7日

Hey Ramesh,
Thank you so much for the review! We're super happy to hear you were impressed with the quality and taste of our cocktails 🍹.
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年10月20日

Hey Georgia,
Thank you for the review! It's great to hear how much you loved our cocktails and we can't wait for your next order 🍹
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年10月20日

Hey,
Thanks for the review and your kind words! As a thank you for taking the time back we've sent you a discount code for your next order 😃
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年10月10日

Hi Lynne,

Thank you for your order and thank you for taking the time to feedback.

We're sorry you were led to believe that each bottle ordered would have it's own gift box. We do try our best to be as transparent as possible with our descriptions and imagery.

We do agree that for gifting a gift box is great idea. We do also sell these but of course this is an optional extra as not all purchases are gifts. You can view our gift box here: http://bitly.ws/vgHW .

If you'd like to purchase one please do get in touch with me directly at georgegreenhalgh@cocktailsathomeuk.com and I'll be happy to arrange this for you. And of course if you're not satisfied with your purchase we offer free returns and a full refund.

Kind regards,
George Greenhalgh
Managing Director

Cocktails At Home UK からの回答

2022年10月3日

Hey,
Thank you very much for your kind words, it really means a lot to us. We look forward to hopefully mixing some more cocktails for you again in the future 🍹
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年10月3日

Hi Stuart,
Thanks for the review! We're happy to hear you enjoyed our offering and hope you'll get to try some more in the near future. Let us know if you'd like any recommendations from our 55 different cocktails 😃
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年8月15日

Hey Gary,
Thanks so much for the review! We hope you find the right opportunity soon to enjoy the cocktails 😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年8月9日

Hi Graham,
Thanks for the great review! Your continued custom really means a lot to us and we're really pleased to hear everyone loved them so much.
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年8月2日

Hi there,

Thank you very much for the feedback, we will certainly take this on board when reviewing our recipes.

We're sorry to hear that our Pornstar Martini wasn't to your liking. This is certainly one of our sweetest cocktails but it is intentionally this way, being very forward with vanilla and tangy passionfruit. We did recently receive a Great Taste award for this cocktail from the Guild Of Fine Food.

With regards to the preparation, it is certainly best to shake hard with ice for approximately 10 seconds to allow the drink to become ice cold and dilute fully. This ensures the flavours aren't too overpowering. If you are ever unsure about the perfect way to serve our cocktails, you can visit the product page or simply scan the QR code on the bottle.

We'd hate for you to view our company as only 2 stars based on just 1 of our 55 cocktails and would love to have the opportunity to change this to 5 stars (low scores really do hurt a small business like ours). If you'd be willing to give us another try please contact me directly at georgegreenhalgh@cocktailsathomeuk.com. I'd be happy to make some recommendations before you purchase and offer you some free cocktails in your order.

Kind regards,
George Greenhalgh
Managing Director

Cocktails At Home UK からの回答

2022年7月10日

Hey Louise,
Thanks so much for the review! We're really glad you enjoyed the cocktails and look forward to your next order 🎉
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年7月6日

Hi Susan,
Thank you so much for the review! We're very pleased you enjoyed the cocktails and look forward to hopefully mixing some more for you in the future😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年6月26日

Hey Christine,
Thank you so much for the review! We always try to make sure that we give everyone the best experience possible and it's great to be noticed for it.
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年6月26日

Hey Ashling,
Thanks for the review! It means a lot to us and we're thrilled to see how highly you rate our cocktails 🍹
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年6月2日

Hi Sylvia,

Thank you very much for your order and the feedback. We appreciate your custom and hope you enjoyed the cocktails 😁

We do appreciate that we are not the cheapest pre-mixed cocktails on the market - and we would love to be able to reduce our prices - but for what we provide we simply can’t do that at this moment in time I’m afraid. However, we do believe that we offer exceptional value for money and if you have 5 minutes spare, I’d like to take the time to explain why.

Firstly, I just wanted to make you aware that for 6 of our small bottles (each small bottle is 2 full size, full strength servings so a total of 12 cocktails) we offer a bundle price for £59.99 vs the £65.94 you paid.

You can also get 15% off if you subscribe to our mailing list. That comes to £4.25 for a pre-mixed, authentic, bar quality cocktail which is much cheaper than a comparable cocktail from a city centre bar. Each cocktail has at least a double shot of premium, branded spirit and comes with its assigned garnish too. And you can make further savings with our larger bottles, bringing it down to just £3.36 a serving. There's no other companies offering a range of cocktails close to ours, and if you manage to find ones that taste okay, they don't beat us on price.

With regards to the extra £4.99 for shipping, we again have made this as cheap as possible for our customers. The postage actually costs us about £10. This includes a couple of pound for the super secure, plastic free packaging, and nearly £8 for next day delivery using DPD. We only charge £4.99 for delivery as huge companies who get cheaper rates have made us smaller businesses look expensive for charging any more than that. If you add an extra cocktail or two to your basket though, we do offer this shipping completely free on all orders over £70.

Also, by paying that little bit extra you allow us to be a living wage employer, make regular donations to charity, be carbon neutral, offer secure plastic free packaging, and offer a quality nationwide delivery service with our shipping partner DPD.

After all that, our profit margins are really slim. This is because we can't get our alcohol or ingredients much cheaper than you can get from the supermarket. Again as a small business we just simply don't have the buying power like larger companies.

I hope that helps explain what we offer and the reasoning behind our prices a bit better. We do appreciate your custom and your feedback, and we hope you’ll give us another chance at some point in the future. If you would like to give us another try we have sent you a 15% off code for your next order.

If you have anything further to add or discuss please contact me directly at georgegreenhalgh@cocktailsathomeuk.com and I'll be happy to assist.

Kind regards,
George
Managing Director
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年5月24日

Hey Robyn,
Thanks for the incredible review! We do everything we can to make the ordering process and our drinks first class and it feels great to be noticed for it. We're looking forward to your next order already 😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年5月24日

Hey Lorraine,
Thank you for the review! It really does mean a lot to us 😊
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年5月20日

Hey Hannah,
Thanks so much for the review! Sounds like you all had a blast and we can't wait for your next order 🎉
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2022年5月7日

Hi Barry!
Thanks so much for the great review. We really do love seeing that you enjoyed our cocktails!
Cheers,
Cocktails At Home UK