Cocktails At Home UK レビュー 

Cocktails At Home UK からの回答

2022年1月2日

Hey Carolyn,
Thanks for the review! Glad to hear you thought so highly of our cocktails 😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月28日

Hey Dawn,
Thanks for the awesome review! We put a lot of effort into being fully recyclable and having super protective packaging so it's great to be noticed for it. And we're so happy to hear we stock your favourite cocktail - it makes the difficulty of offering 55 flavours worth it.😁 Looking forward to your next order.🍸
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月28日 に更新

Hey Jennifer!
Thanks so much for the review, we hope you enjoyed your cocktails and are going to have an amazing Christmas!
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月12日

Hey Lisa,
Thank you so much for this amazing review, it really means a lot to us! So happy to hear you found the whole process hassle free and most of all loved the taste😁 We're looking forward to mixing you some more very soon🍹🎉
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月23日 に更新

This reply is in response to order #1099
‘1x Long Island Iced Tea 250ml (2 Servings)’
Total: £9.35 (reduced from £10.99) plus £4.99 shipping.


Hi Helen,

Thank you very much for the feedback. We do appreciate that we are not the cheapest pre-mixed cocktails on the market - and we would love to be able to reduce our prices - but for what we provide we simply can’t do that at this moment in time I’m afraid. However, we do believe that we offer exceptional value for money and if you have 5 minutes spare, we’d like to take the time to explain why.

Before I do so I’d like to address the bottle/servings issue. When adding one of our products to your cart you are offered two options: ‘250ml (2 servings)’ or ‘1L (8 servings)’. If you check out the pictures you can also see these two bottle sizes in the picture. If you check out the description it also states in bold lettering ‘Available in 250ml (2 Serving) and 1L (8 Serving) bottles’. I truly am sorry if you were led to believe this meant you would receive two bottles. If you ever do have any doubts or questions please do contact us as we are always happy to help. You can do this quickly through our website or any of our social media and we always try to respond immediately.

With the ‘Long Island Iced Tea’ you also get a Coca-Cola mixer. This means that once mixed, you’ll have 2x 225ml servings, each containing 2.5 shots (more than a double) of full-strength spirit. To my knowledge, that is the largest and most alcoholic long island iced tea readily available online. Plus, we include straws and garnishes for free, so all you need to add is ice.

For that little bit extra you also get a lot better quality: More premium spirits and much higher quality ingredients, resulting in a taste that’s far superior than competitors. I’m certain that if you had the opportunity to taste it you may think differently to the price. And by paying that little bit extra you allow us to be a living wage employer, make regular donations to charity, be carbon neutral, offer 100% plastic free packaging, and offer a quality nationwide delivery service with our shipping partners DPD.

With regards to your order, we actually made a 15p loss, so to receive a 3-star review for being too expensive without tasting the cocktail really hurts a small business like ours. The cost of shipping to us is nearly £10. This includes a couple of pound for the super secure, plastic free packaging, and nearly £8 for delivery using DPD. We only charge £4.99 for delivery as huge companies who get cheaper rates have made us smaller companies look expensive for charging any more than that. As for the ingredients cost, we aren’t able to get alcohol much cheaper than you can buy from a supermarket. Again, as a small business our buying power is just too small to compete with the big companies.

This means when you only buy one cocktail and use a discount code we barely break even and like in this case, run at a loss. This is before we try to pay any overheads like rent, bills, wages etc. We do this though and don’t implement a minimum order like most other cocktail companies because we want people to be able to try us for the cheapest possible price. We are that confident you’ll be wowed by our cocktails and become a customer forever. Rest assured though, when you buy in larger quantities using our mixed bundle packs, you can get your cocktails much cheaper, from as little as £3.95 a cocktail including the mixers, straws and garnishes. That’s before any discount codes or customer reward points, and even includes free nationwide next-day delivery (on all orders over £60).

I hope that helps explain what we offer and the reasoning behind our prices a bit better. We do appreciate your custom and your feedback, and we hope you’ll give us another chance at some point in the future. If you do have anything further to add or discuss please contact me directly at georgegreenhalgh@cocktailsathomeuk.com and I'll be happy to assist. And of course, if you do want a refund we can arrange a return and refund you the full amount.

Kind regards,
George
Managing Director
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月9日

Hey Yvonne,
Thanks so much the review! So glad to hear how much you enjoyed our cocktails 😁
Cheers 🍹
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月7日

Hey Neve,
Thanks so much for this awesome review! We're really happy to hear how much you enjoyed the whole experience 😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月6日

Hey Helen,
Thank you so much for the great review! It really does make our day when we hear positive comments about our service and of course the cocktails too. We look forward to the next special occasion🎉😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月4日

Hey Jake,
Thanks for the review! We love how much you enjoyed the taste and the ease of making Cocktails At Home. Here's to many more 🥳🍹
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年12月3日

Hey Brian,
Thank you so much for the review. We always try to go that extra mile and it's so good to hear when it's noticed. I will pass your very kind words onto Zac.
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年11月25日

Hey Mark,
Thanks so much for the review! We're happy to hear you had a great experience 😁
Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年11月24日

Hey Caroline,
Thanks so much for the review! It’s great to hear how much you enjoyed our cocktails😁🍹
Cheers,
Cocktails At Home UK.

Cocktails At Home UK からの回答

2021年11月16日

Hey Adam,
Thanks so much for the review! It’s great to hear how much you like our products😁🍹
Cheers,
Cocktails At Home UK.

Cocktails At Home UK からの回答

2021年11月15日

Hey Amelia,
Thanks for the review! So glad to hear how much you all enjoyed our cocktails and virgin cocktails 😁
Cheers,
Cocktails At Home UK

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2021年11月14日

Hey Alex,

Thanks for the review! And thank you for your continued support during these times, it means a lot to us 😊

Cheers,
Cocktails At Home UK

Cocktails At Home UK からの回答

2021年11月14日

Hey Sam,

Thanks for the review, it means a lot 😊

Cheers,
Cocktails At Home UK