ConsolekillerPC レビュー 

Sent an order for a mid-range gaming PC on 10th November. Waited for 3 weeks and was told the waiting times are long due to Black Friday. I felt 3 weeks are still quite a long time regardless, but just told myself to wait because it'll be worth it.

Received the PC in good packaging. PC tower itself looked brand new, the LED lights were cool. Turned it on and checked out the specs, I was satisfied.
Next day on second time of switching on, screen went green.

Had to go back to emails back and forth which was frankly frustrating in itself. There should at least be better communication when the product is faulty!

Received returns label 3 days after reporting the issue. Now I've sent the product back and waiting for it to be fixed.

It has been a whole month and I still don't have a working PC. I've now asked them for a reasonable upgrade to the PC given how long I've been made to wait. They are waiting for their manager to get back to them on this. I'll update this review when all this is over.

Even if the long wait times were due to Black Friday and I just happened to receive a bad product, I still have the annoying extra work to chase them with emails every other day.

I'm still willing to give these guys a shot and change my review if they at least offer a free upgrade as a goodwill gesture. I've never had to wait for a whole month for anything I bought online!

UPDATE:
They have agreed to an upgrade and will have it built on urgent priority and delivered before Christmas, so that'll be 6 weeks since I sent the order. Still hopeful this all ends well. Upgraded to 3 stars, will update when I receive the PC.

Panicked at first as all their displayed contact information bounces back and phone lines were disconnected, not sure if they have updated this or not so do your checks first as communication is vital when spending significant amounts of money.
I received my order as described in good working condition.

Avoid - there are so many red flags with this company.

I recently placed an order for a gaming pc for my 11 year old son for Christmas and didn’t hear a thing for 4 days despite the website stating I would receive tracking the next working day and dispatch usually next working day or nearest thereafter. What you actually get is radio silence until you bang the drum hard and fast enough.

The listed phone number on the confirmation email isn’t connected and they don’t list any phone numbers on their site. I now know there’s a reason for that, they don’t want to talk to you. You can’t actually physically speak to anyone at this company. Their listed support email they tell you to contact for order queries, doesn’t exist. Email bounced back as unrecognisable.

I did get a response on the webchat on their website but it took them approx. 2 hours…on a webchat! I did finally manage to get an email reply from their info@ email address after a couple of hours too.

It’s a shame as they have competitively priced products, but for today’s consumers needs and expectations of customer service, they are incredibly behind.

Ordered AirPods Pro last week and they arrived in good condition. The courier went to the wrong door at first, but it was quickly sorted out. Everything works as expected and I'm pleased with the outcome.

I ordered two 27" 2017 iMacs and received them in great condition. They even upgraded the drives to 4TB Fusion instead of 2TB, which was a pleasant surprise. Really happy with the quality and service.

Bought Apple monitor very happy with my purchase.

I needed to return the PC. They accepted the return. They only gave me a partial refund. After chasing, they agreed they'd provide a full refund. I bought the PC in March, returned it within days and now it's September and I'm preparing to put in a legal claim for my money.

Great price. Enjoying my new PC. Thanks.

My item was delivered in 8 days... My only downfall with the company was lack of communication, I didn't know when it was dispatched or what date for delivery. Untill I went on there website & spoke in a chat the lovely lady checked my details & told me when it would be delivered.

Panicked a bit when the phone number wasn't working but after a brief delay I can honestly say I am really happy with the purchase and the whole set up looks and performs well.

I purchased a refurbished gaming PC from Console Killer PC in December 2024, which arrived in early January. From the outset, the machine ran poorly—it was slow, crashed frequently, and soon began overheating despite light use and clean, ventilated conditions.

I contacted the company within a few weeks to request a return and refund , but was told that this was not something they offered as it was past the 14-day refund period. This was despite the product being clearly unfit for purpose from the beginning.

What followed was a five-month back-and-forth involving:

Poor communication: My emails often went unanswered unless I chased several times.

Unclear instructions: I was given little guidance on what to return or how to pack it, and last-minute notifications for collections I wasn’t available for.

Failed repair: I sent the PC back at my own cost (£18.17), and although a fan was replaced, the same issues remained.

No resolution: I have repeatedly asked for a refund, but they continue to offer only more troubleshooting, despite the PC never functioning properly.

It transpired that the PC was continually overheating due to the fan being poorly installed (it was hanging from the PC via a cable tie!). In a phone call with one of their team this was blamed on the couriers but both times I have received something from Consolekiller PC it has been fitted in a box which does not fit the box and has been patched up using other bits of cardboard.

At every step, I’ve had to do the chasing. There was no proactive communication, no apology for the delay, and no real effort to take ownership of the issue. The PC still doesn’t work properly, and I’ve now escalated the matter to Clearpay and Trading Standards.

I would not recommend Console Killer PC. My experience has been frustrating, time-consuming, and disappointing. If you buy from them and something goes wrong, be prepared to face a drawn-out process with little support.

I do not like writing negative reviews but I offered them a two-week ultimatum to which they did not reply.

Incorrect power supply fitted
- No Wifi connectivity (Stated WiFi+LAN on order)
- Graphics card half unplugged
- Incorrect power supply fitted (750W instead of1000W)
- X1 RAM stick disconnected
- Case bent covering most ports (possibly delivery fault)

Delivery time longer than expected, brand new PC arrived damaged with incorrect power supply fitted. One RAM stick was completely disconnected, graphics card was half disconnected which I believe was the delivery company's fault. However after having PC returned, this time well packaged:
Case still chipped
Graphics card still half unplugged and bent
X1 USB port does not work
X1 HDMI port intermittent
No WIFI availability (Specs: WIFI+LAN)

Not expected for a brand new 1.6K PC.
Strongly advise to film unboxing. And read all low scoring reviews.

I was looking for budget 24' monitor on Ebay then these guys and purchased my monitor via website I must say my monitor arrived on time and even upgraded to better model free of charge can't expect more. Recommended.

Bought gaming keyboard & mouse via console killer pc item arrived in 6 days over all experience is satisfied happy customer.

I was skeptical at first due to attempting to get in touch a few times and not receiving a response, however after a few more emails being sent and attempting to get in touch with them over the phone, I got a response. It took a little while to receive my pc, just shy of a month, and initially it didn't work. I was able to send it back and get it fixed for free having only paid for delivery to send it back and within a couple of days I received the PC back in fully working order. The people I was in touch with were very kind and seemed more than willing to help and now I have a fully working gaming pc for around £400 when on average I've found that it often times costs well over £1000 for something good quality. Overall, I would definitely say I would order from them again if I ever need anything else computerwise

Needed larger curved monitor found cheaper with CKPC and now using it. Recommended!

Recently ordered gaming PC and i must say the experience was fantastic. Called customer service many times due to some technical questions and all my questions answered and received quality advice.
Recommended Company.

Speedy delivery, well packaged gaming laptop in very good condition. I will shop with you guys again. Many thanks.

Ordered AirPod arrived very quickly works like as it should be. All good happy customer.

CosnsolekillerPC were very helpful in supplying me with a replacement of my gaming PC. I kept an eye on their website and was in touch with various members of their support team. When I finally selected a PC the process of checkout was fairly simple and the PC was very quickly delivered.