When I called Constellation customer service to inquire if I would be able to get their new, lower rate since I had just signed up for their service less than a month before, the gentleman was very pl... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from... もっと見る
企業が回答しました
We were former customers of Constellation and had no issues signing up. We went back to Eversource for a while, but since Constellation's rates were lower, we attempted to sign up again. The process... もっと見る
企業が回答しました
The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL t... もっと見る
企業が回答しました
企業情報
Serving millions of homes across the U.S.
当該企業による記述
- Constellation Energy is one of America’s most trusted and experienced energy providers, serving millions of homes across the U.S. As a Fortune 200 company (Nasdaq: CEG) and the nation’s largest producer of clean, carbon-free energy, we’re proud to help families power their homes more reliably and sustainably—with a wide range of electricity and natural gas plans designed for flexibility, value, and peace of mind.
- We offer fixed-rate plans to help you avoid seasonal rate hikes, renewable energy options to reduce your carbon footprint, and easy-to-use tools that let you track your usage and savings. Whether you're new to energy choice or switching providers, Constellation makes the process simple and transparent.
- We’re here to make energy choice simple, rewarding, and built around you. If you’re a current or past customer, we’d love to hear about your experience. Share your review here on Trustpilot and help others make informed energy decisions.
- Learn more at www.constellation.com
Constellation
Why Sign Up with Us
Quick and easy signup process
With easy online enrollment, getting started with Constellation takes just a few minutes.
Get rewarded every month
Customers can take advantage of Constellation Rewards, giving you access to exclusive perks, discounts, and savings just for being a customer.
We make switching easier
In select markets, we’ll even cover your cancellation fee when you make the switch—making it easier and more affordable to choose Constellation with confidence.
連絡先
1310 Point Street, 21231, Baltimore, 米国
- 855-465-1244
- constellation.com
Make a Power Move
3.9
ほぼ満足
128件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
EASY TO APPLY
2026年1月31日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
2 month before you process my request…
2 month before you process my request in that time I switch companies for a lower rate. You then proceeded to continue with my application that you were late in processing and now charging a must higher rate. Very deceptive practice.
2026年1月30日
Constellation からの回答
Hello, We are sorry to hear about your experience. Unless we received a request from you or your current supplier to cancel your switch request, your initial switch request with us would proceed as normal. It typically takes 1-2 billing cycles in Connecticut to change from your current supplier to a new one because the utility must approve the switch request. We have sent you an email requesting additional information so we can escalate it to our Care managers to look into further. If you could please respond to that message with the requested information, we would appreciate it. Thank you.
The service was easy to acquire
The service was easy to acquire. When I called to ask a question, the Customer Service Representative
was very nice,
2026年3月1日
Constellation からの回答
Hello, We're sorry to hear that you have not had a positive experience. We sent you an email requesting additional information. If you could please respond to that, we can escalate the issue to our customer care managers to look into further. We appreciate your feedback. Thank you.
sign up was very easy and service was…
sign up was very easy and service was turned on same day.
2026年2月28日
Billing error
I signed up for Constellation even though the rate was higher than my utility company’s rate because they offered a $75 gift card. When my welcome email did not reference the gift card I sent an email to confirm I would be receiving it. The email I received in response indicated I would not in fact receive the card and that my enrollment was canceled. I just received my electric bill and was billed by Constellation for the higher rate.
2025年12月22日
Constellation からの回答
Lori, We are very sorry to hear about your experience. We have sent you an email requesting additional information. If you could please provide that, we will escalate this to our customer care managers to look into further. Thank you.
Enrollment Failure - No Contact
I tried to enroll in service online (order TX28746724), and I even contacted support to make sure everything went through and I was told yes, everything was good. Now nearly one month later I find that the enrollment did NOT go through and no one can tell me why and now I'm stuck to pay the delivery fees through my apartment complex and penalties for not having service setup, despite being assured from Contellation that I would have service.
2026年1月29日
Constellation からの回答
Hi Neal, We are very sorry to hear about your experience. We have reached out to you through email for additional contact details. Once we receive that information, we will pass it onto our customer care managers to look into this further. We appreciate your feedback.
Fast and prompt service
2026年1月5日
I have only had your service less than…
I have only had your service less than a month. Thus I cannot give you a fair and thorough review.
Thank you.
2026年1月6日
Constellation からの回答
Hi Abbie, We understand. If you'd like to come back and leave us a review after you've had our service for longer, please feel free to. If you need any help at all, please send us a private message with your contact details through our Facebook page at: https://www.facebook.com/ConstellationEnergy, and we'll be happy to help you. Thank you for choosing Constellation!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。