Control4 レビュー 

Jeremiah and Sandiago from Control4 did great job on my house. Thanks!

I've had mixed experiences with the Control4 home automation system. When it's functioning properly, it offers impressive capabilities. However, I've found that when issues arise, the remedies are both time-consuming and costly. For the premium price I paid, I anticipated higher levels of reliability from both the software and hardware components. Unfortunately, within just under 3 years, I've already encountered significant problems. Two touchscreens, the T3 and T4, suffered from ghosting issues and failed entirely. Considering the units' steep cost (over $4,000 to replace both), this level of malfunction is truly disappointing. It's frustrating that devices with much lower price points have outlasted these high-end components. Having invested over $100,000 in my Control4 system, I can't help but feel shortchanged in terms of the value I've received. I extend an invitation to Control4 to address and explain these concerns.

I have a great team of engineers, however the let this been with C4. I have a C4 door bell with the tens of thousands I have spent in C4 and yet they can’t help with resolving a technical fault that is on their side!

Previously I use get an email of someone rang my door bell. I was told that C4 can fix when my engineer is on site and on two occasions the engineer was on site but C4 could not sort this problem out. It is unfair on me that I once again have the engineer on site at my expense when the fault lies with C4. I have paid twice for the fix which never got resolved as even C4 haven’t got a clue what has gone wrong. If I had this facility for the last 7 years why would it just disappear! Another customer has had the same problem and yet he too is frustrated. I’m not sure why there is NO passion with C4 technical support team to establish the root cause and get this fixed. As a resolution i would expect C4 to either fix this now remotely at their expense, reimburse the costs of my further engineer visits as I can’t keep paying for repairs that they have not resolved and credit my 4sight licence as gesture as I can’t keep paying for technical help that C4 has yet to provide despite already 2 long visits by my engineer! As it is down to C4 to ensure that C4 customers are not treated in this unfair and unethical manner. Any other reputable FMCG brand would actually go out there way to assist the customer to get this resolved. In fact in my case let alone assisting me in fixing the problem at their cost now C4 has actually closed the complaint since last 5 months as an easy way not having to deal with this matter. I have spent tens of thousands and yet can’t get a simple door bell fixed !! Really upset and frustrated and disappointed!!

I purchased the complete Control4 system including their proprietary DVR system and Control4 Apmlifier, alarm equipment and much more. What a massive disappointment after spending over $20k. I have used 3 of their "approved" resellers to maintain the system. Extremely difficult to get service unless you are buying new equipment. I am located in the Atlanta area and there are some large distributors selling/servicing this equipment. Do yourself a favor and do plenty of research before making huge investment. Even the slightest modification or software update must be programmed by a 3rd party. Buyer beware.

This is not a good system. It constantly loses its mind and you have to hard reboot for no reason at all. And I am saying this is a daily problem. This system is NOT recommended.

Control4 was included with our new home in 2015. If I had known then, what I know now, I never would have wanted it. Always have to rely on a dealer for maintenance and troubleshooting and they would rather just sell you new hardware and upgrades. I have spent the last couple of years removing devices off of the C4 system and replacing them with better, and more user-friendly, off-the-shelf products.

Terrible service. Lots of $$ spent
Noone responds, cares to fix or recommends solutions.

Stay away from this product and anyone who sells.

Can't say enough negative.

I am ripping my system completely out. Just going to through it in the garbage .. won't even attempt to sell and put this burden on someone else

The system is fine when it works but the slightest disruption of connection from outrages or any other issue causes failures in either one zone or another. Every time you turn the system on it's questionable that it will function. I would refrain from purchasing this system, and highly recommend seeking a more reliable alternative. I intend to remove this mess from my house and eat the loss as it is no longer worth my time to address it's failures.

The first star represents thew system's functionality when it works. The second is for the cosmetic appeal of the remotes.

Can't believe this company is still doing business. They have no customer service. The dealers only sell new equipment. Every piece of equipment is in £1,000s and more. Often the new replacement equipment does not work with all the existing set-up and we need to change more stuff. I wish I had checked the reviews before having this rubbish installed.
There are so many alternatives today. Wifi, lighting, door bell, etc. working remotely at affordable prices is so common these days.

I have had a Control4 system for my A/V system (large house, 5 TV's, 3 outdoor patios, etc.). All the gear is in one location inside a data closet. The technician that installed it provided very poor support and almost never was I able to actually talk to him. I changed a TV about a year and a half ago and was never able to get it controlled by the Control4 system. Bought another TV in December and talked with another technician who finally came from afar to try to get the TV's controlled (instead of using a bunch of remotes). He arrived 3 hours late and tried to download a firmware update but ran out of time. We didn't get the TV under control and lost control of the two Direct TV receivers in the process. He tried to sell me more hardware for my wifi /internet system. The last thing I want is more Control4 gear because whenever something goes wrong I have to wait months for someone to fix it. The equipment seems to be good quality but the weakness of the whole system is dependance on the independent technicians. I think Control4's business model is weak and leaves the customers that have purchased and installed their hardware with little to no options.
Update on April 10, 2023:
I have finally decided to scrap the Control4 system. I can't maintain it myself and cannot get a technician to service it. The last technician tried to hold me hostage to buy $4,000 worth of additional Control4 hardware before he would do any service. This is not service. It is a dis-service. Not sure how Control4 can keep doing business this way. They provide no help to support their gear whatsoever.

We bought a "smart" home that uses Control 4 home automation system to control the light, door, front door security camera, and indoor climate. The problem is that you can't manage the system unless you pay the annual license fee. Any reset after power excursion, or s/w upgrade will need to go through the dealer. Worst yet, when Control 4 introduce new products, they don't support yours any more. I am still using iPhone 8+ after 6 years, but you won't find any people to support you from Control 4. Their 866 785-9409 toll free number is a joke, not even a robot answering the call.

We have had Control 4 for 3 months and would not go there if we had our time again. The documentation is so far non-existent (although it is coming apparently), the system is sometimes not functional from the iPhone … App won’t go live so you can’t open the door. Things like the remote response to front door are flakey and only work sometimes.
Generally unimpressed campers and the whole system seems better at sucking money out than providing reliable performance.

days ago
NEW
Critical: Value
We have a whole house Control4 system installed by the builder. Supposedly a $100,000++ system. We are helpless to do any programming or changes on our own. Now, as of 2023 our installer will charge $20/ month for a support contract….keep in mind we pay them for monitoring our security system too. So, now I’m a hostage…can’t run my home with out them. All I wanted was to know how to add SiriusXM to the control panel…nope….have to pay a ransom.

It’s amazing the number of things they can’t do remotely too. So they charge over $150 to come out plus an hourly fee. The system is buggy. Recently I found out one issue was because an update hadn’t been done…oh, and they can’t push updates like most technology companies..they have to send a tech.

Want to change the name on a light switch? Have to call Control4.

Alexa does integrate but it is kludgy. Want to turn off all lights, you say “Alexa, turn on goodnight” (Control4 dictates the terminology and each light has its own name..all 40+ of them in my house)”. Then Alexa says, “goodnight isn’t responding” then about 30 seconds later the lights may go out. It usually takes about two tries to get the lights off. Control4 says it has something to do with my internet, but my internet is fast and the router et al was installed by them. Amazingly, after suffering with that for almost two years the problem went away after the latest update.

Speaking of lighting…There are Alexa ‘scenes’ set up by them but there are so many that I can’t remember all their names and their names are very convoluted. Like these:
UPSTAIRS OVERHEAD LIGHT,
UPSTAIRS OVERHEAD LIGHT MORNING
UPSTAIRS GAME ROOM LIGHT
ETC
Frankly I gave up…I just use the Alexa app, created a few basic scenes to use….or I just turn them off the old fashioned way by using the switch. Oh, speaking of the switches, if you have reading glasses you’ll need them. The switch has a small name on it that is impossible to see in the dark.

If your technical, as I am (set up two other houses with Lutron and ring) you are helpless with this system. You can not get into the software which controls this system. Oh and they warn you that if you change the name of a switch or scene you won’t be supported.

I was told that I can find lots of help via c4forums.com. Have you ever tried to look thru forums for answers…it’s almost impossible.

I could go on and on. Please save your sanity and your pocketbook, don’t invest in a Control4 system, you will be very disappointed.

Poor Customer service.

Unprofessional communications.

Outdated interface - no overall view of system and home.
Much fewer features than the apple home kit.

The control4 system has a lot of good functionality but unfortunately they do not deal with the consumer directly. You have to go through an authorized dealer to install and configure it. If anything goes wrong, you’re at the mercy of the dealer to respond (or not) so you may be stuck with a $5k paperweight. I’ve tried several times to get anyone to talk to me but they refer me back to the installer who doesn’t return calls.

Absolutely disgraceful that if you want to swap out a piece of kit such as a satellite receiver then you need a Control4 agent to re-programme the system. Considering I was not told this at purchase I will never buy this Control4 equipment ever again.

OK / 6yrs later and I’ve literally given up with Control4. It now scars the house as a hugely expensive mistake, in a very expensive custom install made in 2017, followed by a minor upgrade in 2019 when for some reason I was resistant to letting go of what I’d previously wanted to work.

The vision of the technology falls hugely short of what you get, the app that promotes the narrative that a a touch of a button you’re hearing your music is a total waste of space on your device……

I urge anyone not to spend money with Control4 until existing owners are greeted with what was sold to them. You have been warned

To make changes to a system I purchased/own I am forced to pay a dealer to make any modifications by the hour regardless of how long it takes them, add devices, add rooms and rearrange things by room.
I get the idea of a not a DIY but to lock an owner out so they can’t even see what the dealer did or make changes is ridiculous.

You have to pay a subscription for external access, fine. But pay a fee to get ‘Home edition’ software just to make any changes but still not allowed to add new devices without paying a dealer to do it.

This product is an over-engineered heap of junk. It can not be recharged reliably in the magnetically seated recharger. It just runs out of juice periodically and no matter how much you jiggle it around, clean the contacts, or restart it, it just won't recharge. Then suddenly, out of the blue a week later it starts working. Yeah. It's junk.

I normally don’t write reviews but I seriously would avoid control4 at all costs. We have had it for 10 years & have paid a ton of money. Even the remotes on the TV are from the dark ages & break down often & have to be replaced. Often for $200-$300 apiece. We also installed a security system called Luma & paid $8K for this system & cannot view videos or load the system. It is suppose to be totally interactive with Control4 and it does not work. Control4 seemingly is stuck in a time warp circa early 2000’s. They are clunky & candidly, should be rendered obsolete. Sort of like getting a typewriter instead of a new laptop.