Coolersomm レビュー 301

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable, would highly recommend !

Ordered a wine fridge, there were some issues with delivery (and the unit was damaged in transit) but customer support (Sarah) was very efficient, helpful and friendly and provided an alternative.
Communication overall was good.

Lovely people who really care about wine. Understood our need for a fridge that could take Champagne bottles and showed us the best option for us on the market. THe best price by some way, fast team who unpacked and made everything simple. Delivered and installed within 48 hours of purchase.

Great experience, regular updates and great service

Good, helpful service and careful delivery

Good choice of product and excellent practical advice given over the phone. They were very flexible when I needed to delay delivery and the delivery and installation process was great. Very good experience overall.

Thank you …. Thank you…. Thank you 🤩

I cannot thank Sarah and her team enough for all of their help, advice and speedy delivery of our new wine fridge.

I called Sarah on Wednesday … long story short an old style gas pipe had thwarted the fitting of our standard depth wine fridge (it had shown a different location on the plan)! Sarah was able to talk me through the technical spec of a slimmer wine fridge that would fit! After multiple calls Sarah managed to get it to delivered with 2 days.

I cannot recommend coolersomm enough, we have now ended up with a far superior product (yes it was more expensive but you get what you pay for!)… you really did save the day and our kitchen dream!

🤗

An excellent company - kept their promises and I am delighted with the product. The owner Sarah was always on hand to answer any queries and responded promptly. Highly recommended

I recently bought 2 CELLA - 161 Bottle Single Zone Wine Fridges from Coolersomm which I am absolutely delighted with. The web site was easy to navigate through and gave a lot of information in an easy to follow manner. I telephoned Coolersomm and had an extremely helpful discussion with Sarah (Newton) who talked me through my various options. Having explained the pros and cons of various fridges, and after a period of reflection, I eventually chose the Cella fridges detailed above. The reversal of the door opening from right to left on one of the fridges was very kindly done free of charge by Coolersomm. Their delivery was seemless, with the a 2 man delivery team placing the fridges in my room of choice expertly and with great care, after which they ensured both fridges were working. I have been able to store claret, burgundy and alsace shaped bottles in the fridges with ease, and the fridges look sleek and classy, with all that have seen them being most impressed. During the ordering and delivering process, communication with Coolersomm was prompt and efficient. All in all the fridges are a delight, and Coolersomm wonderfully helpful and efficient, so I have no hesitation in recommending both.

All arrived on Christmas Eve as promised, looks great, good service from Sarah.

Best price we found online, efficient delivery

Quite frankly the rudest set of customer service reps (H and S) I’ve ever dealt with. Abrupt and terse.

Reply to your comment:
This goes to prove my point. I remained on the chat and never left, thus can only assume your software timed out from your response. You have a very passive-aggressive tone in your replies.

It wasn’t even about the time taken to respond but your tone and attitude. “Will you deliver before Christmas”. Response. “No!”.

No “really sorry but I don’t believe we’ll be able to deliver in time, but perhaps I could look into an express delivery if you’re happy to pay for that”

You’ve been aggressive with me since our first interaction and I’m sorry you’ve now lost my custom and I hope many others benefit from avoiding you too

We had a 5-star experience with Coolersomm! From the very first interaction with Sarah, the Service was outstanding. She provided us advice to help us to select the perfect wine fridges that match our expectations (Swisscave, amazing product!). The Quality of the delivery and installation was impeccable, handled with precision and care.
A special shootout to Sarah for her amazing customer service - She went above and beyond to ensure everything went smoothly and that we were fully satisfied. If you are looking for exceptional products and top-tier service, Coolersomm is the place to go. Highly recommended.

These guys are the very best . Knowledgeable, friendly, customer focussed and a pleasure to deal with . Sarah was a great help in assisting me with the selection of a wine cooler suitable for our needs. She really knew the features and benefits of all the makes and models and ensured I bought one that met our needs.

Once ordered , I was kept fully informed of the delivery time and everything went smoothly .

Don't waste your time with anyone else . These are the very best in thier field .

Fantastic range of coolers, the order was processed quickly and communication on the state of the order and delivery was very good. We had an issue about 18 months after receiving the cooler and they were great at helping us resolve the issue. Very prompt in responding to the initial issue and then super quick at finding a solution which resolved our problem.

Excellent advice and first class delivery on our undercounter fridge.

Really good to deal with. I had a few questions on what was best option to buy, all answered with great advice and promptly by Susan. Thank you so much Susan.
Would definitely use again.
Cant fault them, from advice to delivery, and my wine cooler is great. No more wine that has gone off due to incorrect storage.

A great company to deal with. Competitive pricing, excellent communication and a friendly delivery team.
Sarah Newton was a pleasure to deal with.
I have no hesitation in recommending this company.

Needed advice on the hinging of the fridge, used live chat to help us.

Delivered our wine fridge within 36 hours, called by customer services within an hour of placing the order and delivery and removal of old fridge taken care of swiftly.

These people really know wine and wine fridges and that really helps when deciding on such an important purchase. We're now the owners of a very attractive La Sommeliere wine fridge and we love it.