Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... もっと見る
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Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... もっと見る
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Everyone was very helpful and made it easy for me to carry out my parents' wishes despite my misgivings. The whole experience from stepping in the door to make an appointment to discussing options and... もっと見る
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The actual online part I am reviewing. Very clear information. I have received the paperwork now and need to follow up this. Plus have been contacted a number of times by co-op legal. I need to foll... もっと見る
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4.7
優良
6426件のレビュー
最近のレビュー依頼の記録はありません
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Incredible service in our time of need
From first contact to final phone call the Co Op at High Street Macclesfield handled every detail concerning the funeral and cremation of our dear friend George Drake, with loving concern , efficiency and attention to detail. Praise particularly for Chloe who was just so patient and lovely at every meeting and on the day of the funeral, was attentive, reassuring and supportive. She deserves a medal, not just the homemade jar of jam I gave her!
Thank you to our dear friend George for choosing the Co Op to plan ahead. Would recommend.
2026年10月14日
自発的なレビュー
Co-op Funeralcare からの回答
Hello and thank you for such a lovely review. I’m so sorry for the loss of your dear friend George. It’s wonderful to hear how Chloe’s kindness and care made such a difference, and I’m sure the homemade jam was very much appreciated.
^Best Wishes, Simon
The Best One We Could Find!
My wife’s Mother recently died. Luckily she had made out a funeral plan and paid for it (except flowers etc). It made the funeral arrangements much easier. My wife and I decided to do the same so our Daughter shouldn’t have much stress when the time comes. We shopped around. Some companies did the funeral but the cremation wasn’t included, some included the cremation but at today’s prices, so when the time comes, and prices have gone up, whoever is dealing with the funeral has to pay the difference for the cremation. We looked at the Co Op funeral care. Everything is included, the service the cremation at today’s prices, and that’s it.(You have to pay for flowers etc). There are different levels to choose from (different coffin types or embalming etc). We chose the Silver Plan. You can pay for it in one go, or in instalments, some interest free over certain periods of time. Recommend anyone to have a look what they offer online. Oh, they had a promotion as well worth £200 for each of us!
2026年9月24日
自発的なレビュー
Co-op Funeralcare からの回答
Hello Dave, thank you for sharing your experience. I’m glad you found a plan that gives you peace of mind and helps take the pressure off your daughter in the future. Thank you for recommending us.
^Best Wishes, Simon
Very efficient
Very efficient. Reasonable price. Staff were friendly and helpful. Highly recommend.
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Thank you for your lovely review. I’m so pleased you found the service efficient and good value, and that our team were friendly and helpful.
^Best Wishes, Simon
Co-op Funeralcare からの回答
Hi Helen,
Thank you for sharing how straightforward you found the process. We really appreciate your feedback.
^Take care,
Cheryl
I would have preferred to do a face to…
I would have preferred to do a face to face, but was advised that no appointments were available at short notice.
I was disappointed that offers for plans are constantly on offer.
2026年10月10日
自発的なレビュー
Co-op Funeralcare からの回答
Hello Alan, thank you for taking the time to leave a review.
I'm sorry to read that you were unable to arrange a face-to-face appointment when you wanted one, and that you were disappointed by the offers available on our funeral plans. I appreciate how this has affected your overall experience.
If you'd like us to discuss your concerns further, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
I have written several times sending…
I was contacted yesterday by a member of the co-op funeral care team Aysha, who was most helpful and explained that the email given on the funeral care website was the wrong one! For this reason my emils had been rejected by the mailer demon . This explains why my messages were not getting through. The representative was apologetic and very patient so this problem has now been resolved by a member of the team.
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Hello Patricia, thank you for taking the time to leave a review.
I'm sorry to read about your experience and the frustration caused by not receiving a response to your emails. I appreciate how concerning this must have been, particularly given your circumstances and preference not to communicate by telephone.
I understand a member of the team contacted you yesterday and that your funeral plan documents have now been updated and sent to the correct recipient. While I appreciate this will not change your earlier experience, I hope it provides some reassurance that the matter has now been resolved.
Thank you for bringing this to our attention and for your patience while this was being addressed.
^Take care, Becks
Funeralcare business is not a busy business but is a delicate one.
Funeralcare business is not a busy business.
but it is a sensitive one, so it needs to be handled by matured people.
2026年9月14日
自発的なレビュー
Co-op Funeralcare からの回答
Thank you for your feedback, it is greatly appreciated. Take care,
^Mike
Forward planning!
We didn't know which firm to go to for our funeral plans but needed someone to come to the house . I asked advice from Louise who works in the Guisborough office and she helped us to get a representative round to the house.
Tom was very helpful and not pushy in any way. We both wanted very different plans but it was no problem. All sorted and well explained. Tom had a very professional but friendly manner and explained everything well.
We are happy to have got our plans sorted so that, when the time comes, most things are sorted with only things like flowers and get togethers to see to.
2026年10月5日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Ros,
Thank you so much for sharing the friendly and professional support you received from Tom to choose the right plans for you both. It's really lovely to hear that both Louise and Tom were so helpful and informative and made the process a little easier. We really appreciate you choosing Co-op Funeralcare.
^Take care
Cheryl
Coop funeral arrangements. We would like to thank Angela for all…
We would like to thank Angela for all her help sorting our funerals out. The only criticism we have is you should consider taking the NOW bus pass as a valid form of photo ID it is issued council/government we ask this because some people don't drive or go abroad anymore???
Kind regards Nigel and Rosemary Simpson
2026年10月9日
自発的なレビュー
Co-op Funeralcare からの回答
Thanks so much for your feedback, Nigel. I've passed this along to the relevant team for consideration in the future.
^Mike
Very informative and took time I…
Very informative and took time I explain the details
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Hi John, thank you so much for taking the time to leave us a review. I'm pleased to hear you had a positive experience 💙 ^Take care, Michelle.
The young lady made everything simple…
The young lady made everything simple for what is not always an easy thing to approach.
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Michael, thank you for taking the time to leave us a review. I'm pleased to hear you had a positive experience with our team 💙 ^Take care, Michelle.
Very friendly and sympathetic
Very friendly and sympathetic; very well explained.
Not as much choice as there was several years ago, but sufficient for our needs
2026年10月8日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Jackie,
Thank you for taking the time to share your experience. I'm glad to hear the service suited your needs and you found the team friendly and sympathetic. We really appreciate you choosing Co-op Funeralcare.
^Take care,
Cheryl
I have arranged and attended funerals…
I have arranged and attended funerals for my wonderful parents through Co-op Funeralcare. Their staff were very professional and compassionate. The service was brilliant. I have now arranged my own funeral through them. I highly recommend them.
2026年10月14日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Paula, Thank you for sharing such thoughtful feedback. We're very sorry for the loss of your parents. We're pleased to hear that our team provided such professional and compassionate support when arranging their funerals, and that you were happy with the service. It's lovely to know that you felt confident choosing Co-op Funeralcare again to make your own arrangements and give yourself peace of mind for the future.
Take care, ^Elan
Outstanding service
Sadly this is the second time in as many months that I have needed to use the Triumph Road branch in Nottingham.
I cannot begin to say how sensitively, kindly and attentively they looked after our family.
Andrew was our assigned funeral director on both occasions…what a star ⭐ I could not have had anyone better to help me navigate planning a funeral (twice)
His patience and kindness were amazing and he made two traumatic days so easy. He is an absolute credit to your firm
Donna Leivers
2026年9月11日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Donna, Thank you for sharing such heartfelt feedback. We're very sorry for your losses, especially having to arrange two funerals in such a short space of time. We're pleased to hear that Andrew at our Triumph Road Branch provided such compassionate, patient and attentive support on both occasions, helping make such difficult days a little easier for you and your family. It's wonderful to know you felt so well cared for throughout.
Take care, ^Elan
Straightforward pleasant discussion…
Straightforward pleasant discussion about purchasing a funeral plan. Very Helpful staff that clearly discussed the ins and outs of the the plan, that made the whole process easy.
2026年10月5日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Douglas, Thank you for sharing your feedback. We're pleased to hear that you had a pleasant experience and that our team explained the details of the Funeral Plan clearly. It's great to know their helpful approach made the process straightforward and easy for you.
Best, ^Elan
The lady that I seen was very friendly
The lady that I seen was very friendly, she explained everything to me step by step, and always asked if I had any questions when she had informed me about everything.
2026年10月5日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Dawn,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our colleague so friendly and that she took the time to explain everything clearly, step by step. It's important to us that you feel comfortable asking questions and have a clear understanding of your options.
Take care, ^Elan
Lovely staff
Marcia was very calm and pleasant and made the whole experience more endurable.
2026年10月9日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Jacqui, Thank you for sharing your feedback. We're pleased to hear that Marcia's calm and pleasant manner helped make the experience a little easier for you. We understand how important it is to feel supported during such a difficult time.
Best, ^Elan
Marsland Road Sale branch
Catherine at the Sale branch was absolutely first class. We could not recommend her high enough. She was compassionate and so caring. We as a family felt that our late mum was being looked after with such kindness and care and at such a sad time this was very reassuring.
The funeral went very smoothly and that was due to Catherine and her colleagues. Thank you.
2026年10月13日
自発的なレビュー
Co-op Funeralcare からの回答
Dear Jane, we are deeply sorry for the loss of your mother. It is reassuring to know that our team provided such compassionate and dedicated support during this sad time. Knowing that you felt your mother was looked after with complete kindness and that the service ran smoothly brings us great comfort. Thank you for your warm recommendation and for trusting us to care for your family. ^Aidan
Tim Clark was very helpful and patient
Tim Clark was very helpful and patient
And wasn’t rushing me to make any decision 10/10 thank you Tim.
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Thank you so much for leaving a 10/10 review, Philip. We are delighted to hear that you were given all the time and support you needed to make your decisions without feeling rushed. It means a lot to know you had such a positive and reassuring experience. ^Aidan
Suitable funeral plan for my husband and I
The representative, a lovely lady, was very friendly and helpful in advising which funeral plan to take and was very professional in making the arrangements for the plan my husband and I decided on.
2026年10月7日
自発的なレビュー
Co-op Funeralcare からの回答
Hi Marion, thank you for taking the time to leave your review. We are pleased to hear that our colleague provided friendly, professional support and helped guide you and your husband through selecting the right arrangements for your needs. ^Aidan
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