Coptrz レビュー 380

Coptrz からの回答

2026年3月19日

Thank you for sharing this—what a great journey to be on!

It’s fantastic to hear how things have progressed from initial curiosity all the way to building a full-scale business, and we’re really pleased to have been part of that along the way.

Coptrz からの回答

2026年3月19日

Thank you for such a detailed and thoughtful review—we really appreciate you taking the time to share your experience.

It’s fantastic to hear that the structure of the course, particularly the recap sessions and open environment for questions, helped support your learning. Creating a space where everyone feels comfortable and confident to engage is something we place a lot of importance on.

We’re especially pleased to hear your feedback about Luke and Joel. Luke’s commitment to going above and beyond, both in training delivery and supporting learners outside of the classroom, is exactly what we strive for, and it’s great to see that recognised. Likewise, it’s brilliant to know that Joel made the assessment experience positive and supportive.

We’re also glad you enjoyed the catering—always an important part of the day!

Coptrz からの回答

2026年3月19日

We’re delighted to hear that Tom Gibbings and Jay Jones went above and beyond to support you in booking the right course and getting everything organised smoothly. Providing clear guidance and a seamless experience is exactly what we aim for.

Coptrz からの回答

2026年3月19日

Thank you very much for your kind words and for taking the time to share your experience.

We’re delighted to hear that Tom was able to support you through the repair process and get you back up and flying so quickly.

Coptrz からの回答

2026年3月19日

We’re really pleased to hear about your positive experience—thank you for taking the time to share this feedback.

It’s great to know that Tom was able to provide outstanding support and resolve your repair issue promptly. Delivering efficient, high-quality service is exactly what we strive for, so this is fantastic to hear.

Coptrz からの回答

2026年3月5日

Thanks for the review!

Coptrz からの回答

2026年2月24日

Thank you for the fantastic feedback.

It’s great to hear that Louis delivered such a positive GVC practical assessment experience. Setting clear expectations, providing concise instructions, and creating a calm environment are all key parts of how we aim to run our assessments, so it’s brilliant to know that came across on the day.

We’ll be sure to pass your kind words on to Louis — he’ll really appreciate it.

Thanks again for choosing us for your GVC, and we wish you continued success in your flying.

Coptrz からの回答

2026年2月24日

Thank you for taking the time to leave such a thoughtful review.

We really appreciate your understanding regarding the weather-related cancellations. Safety is always our priority, so while postponements are never ideal, we’re pleased we were able to reschedule your practical assessment quickly and provide plenty of notice.

It’s fantastic to hear that Louis made you feel at ease and clearly explained the plan for the day. Nerves before a flight assessment are completely normal, so creating a calm, supportive environment is something we place great importance on. We’re also glad you found the debrief helpful and easy to follow.

Congratulations again on completing your flight assessment, and thank you for choosing us for your training. We wish you every success with your future flying!

Coptrz からの回答

2026年2月23日

Thank you for taking the time to a review.

We’re really glad you had a great experience on the course. Louis and Joel put a lot into making the training both enjoyable and genuinely useful, so it’s always fantastic to hear when that comes across.

We really appreciate the recommendation!

Coptrz からの回答

2026年2月23日

That’s great to hear — thanks for sharing.

We know how frustrating it is being without your Mini 3 Pro, so we’re really pleased Tom was able to get everything sorted quickly for you. We’ll make sure he sees this — it’ll mean a lot.

Coptrz からの回答

2026年2月23日

That’s great to hear — congratulations on passing the theory! 👏

Really pleased the online course has been easy to follow and working well for you. Best of luck with the assessment next week!

Coptrz からの回答

2026年2月23日

We always aim to be responsive and make sure no one is left waiting for answers, so it’s great to hear that’s been your experience. Providing clear feedback and timely callbacks is something the team takes seriously.

Coptrz からの回答

2026年2月19日

We’re really pleased to hear that you found the technical support strong and the overall process smooth. Ensuring the service and shipping run exactly as planned is a key part of what we aim to deliver, so it’s great to know that was your experience.

We appreciate you trusting Coptrz with your DJI drone and look forward to supporting you again whenever you need us.

Coptrz からの回答

2026年2月18日

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel frustrated by your experience — that’s certainly not the standard we aim to deliver.

To clarify a few points:

You emailed us outside of our working hours (after 6pm), which is why our automated chatbot responded. During office hours, our phone lines and inboxes are fully staffed, and there is a dedicated IVR option that routes directly to the Training Administration team to ensure you can speak to a person as quickly as possible.

You completed your exam on Saturday 14th. Our service level agreement is five working days to review results and issue certificates. At the time of your review, only two working days had passed, so your certificate was still within our standard processing timeframe.

We’re pleased to hear that Jay was helpful — we’ll make sure that feedback is shared internally.

Regarding ProctorU: they are a globally recognised online proctoring provider used by universities, professional bodies, and certification organisations worldwide. While we’re very sorry to hear that you felt uncomfortable during your exam setup, we have not received any report from you about technical interference or unauthorised access to your system. Had we been made aware, we would have escalated this to ProctorU.

We absolutely take concerns of that nature seriously, and we would encourage you to contact us directly so we can properly review what happened and support you accordingly.

Our goal is always to provide clear communication, timely certification, and professional support. If you would like to discuss your experience further, our Training Administration team is available during working hours and will be happy to assist.

Coptrz からの回答

2026年2月18日

Thanks for the review!

Coptrz からの回答

2026年2月18日

Thanks for your review Kevin!

Coptrz からの回答

2026年2月13日

hank you for the fantastic feedback.

We’re pleased to hear that Tom kept you well informed throughout both UAV investigations and that the communication around fault finding, manufacturer delays, and return shipping met expectations.

We also really appreciate your continued trust in Coptrz over the years, particularly around rentals and demos when timelines are tight. Your 10/10 review means a great deal to the team.

Coptrz からの回答

2026年2月13日

We’re delighted to hear that Jay was able to support you with your A2 CofC training questions and wider drone queries. Providing clear advice and practical recommendations is exactly what we aim for, so it’s great to know this made a difference.

Coptrz からの回答

2026年2月13日

We’re delighted to hear that Tom’s 5+ star service and quick turnaround stood out. Providing prompt, clear advice and practical options — while keeping turnaround times tight — is exactly the standard we aim to deliver.

Your comments will be shared with Tom and the wider team. We truly appreciate your support and thank you for choosing Coptrz.

Coptrz からの回答

2026年2月13日

We’re pleased to hear that the booking process was straightforward and that the issue with your renewal was resolved quickly and to your satisfaction. Providing prompt and helpful support is always our priority.