Never buying from this company again! People please be aware, firstly the bags I ordered arrived & I was not happy with them i contact cossette they ignore my e-mails & then after weeks reply and say... もっと見る
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I purchased two Prada bags and an LV belt from Cosette, and all of them turned out to be fake. I’m shocked and frustrated that this company is still operating despite so many complaints from others. I... もっと見る
企業が回答しました
Wow, my first time making a purchase and I'm so impressed! Was hesitant at first because I got a great deal on a bag but from a company overseas, so wasn't sure what to expect and it it was reliable.... もっと見る
Your selection, prices and service are outstanding. I compared the product I bought from you with other suppliers and you were the best regarding price. In addition, your communication and service a... もっと見る
企業情報
当該企業による記述
Are you searching for a comprehensive review of the latest fashion trends? Look no further than Cosette! As Australia's premier luxury retailer, we bring you an extensive collection of most covetable designer brands that include Gucci Marmont handbags, Prada Saffiano, Dior Shopping Totes, Chanel sunglasses, Saint Laurent, and more. Sale Styles also include Jacquemus bags on sale. Since 2015, COSETTE has offered the finest collection of authentic luxury brands online and in-store. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands. All items we receive from our European suppliers are new and verified authentic. Cosette’s collection currently includes the Bottega Veneta Cassette, Balenciaga Hourglass and Jacquemus Le Chiquito and more. Whether you’re a seasoned designer collector or a shopper making a first investment purchase, there’s a big collection of items and price points available. You can also choose from buy now pay later payment options at checkout. In need of an update of your current favourite designer brand? Or start a new love affair with your new favourite plus-one? Browse from over 20 of the greatest luxury brands at Cosette.com.au Quickest way to find a Gucci store near you? Cosette.com.au lets you peruse page upon page of designer bags and accessories, so you can feel like you’re strolling through a row of luxury boutiques in Capri, or sitting front row at fashion week, all from the cosy comfort of your own couch. Style connoisseurs will also love that Cosette even sells the most gorgeous collection of home scent, including candles from the oldest luxury candle maker in the world, Cire Trudon. Cosette sources the most covetable items, all at discounted prices. Consider it the smarter way to shop for the most hunted luxury styles. Sign up for Cosette’s newsletter and you’ll get advance notice of the styles as they arrive. Like all the best luxury shopping, stock at Cosette too, is limited, so an early look can come in handy. Come browse our range of products, shop your new favourite plus-one. From Burberry Logo Louise bag to a collection of Prada, Gucci, Saint Laurent YSL wallet on chain, plus more.
連絡先
80 George Street, 2000, The Rocks, オーストラリア
- info@cosette.com.au
- cosette.com.au
2.8
まあまあ
586件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This company has sold me a fake ysl…
This company has sold me a fake ysl camera bag, I am shocked and horrified to find this out. Had this authenticated by LegitGrails just to found out this has been fake and I’m so embarrassed and shocked a company who claims is 100% authentic sells you fake items I paid nearly 2k for a fake bag. I can’t believe what they are doing to people.
2023年1月31日
自発的なレビュー
Disappointing experience ordering a Jacquemus bag
I recently ordered a Jacquemus chiquito bag last week on Thursday under the assumption that it would be shipped the following day as mentioned on their website. This was done only because I wanted the bag this week as a gift for a friend’s birthday. However, this has turned out to be such a horribly disappointing experience as they have neither shipper the order until now(Tuesday of next week) or sent me any tracking links as Thushi mentioned in one of the multiple follow up emails I sent them. I have been chasing them up for a BAG which I now feel like I should’ve just ordered on the actual Jacquemus website. Cosette, if you’re seeing this, I need the bag ASAP or send me a full refund please.
2023年6月20日
自発的なレビュー
Cosette からの回答
Dear Ann,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced with your recent order. Unfortunately, due to an unforeseen delay with our supplier, your order was shipped out later than expected. We shipped your order on the 20th of June and on the same day we processed an additional 10% discount on your purchase. We have also taken measures to prevent such delays from happening in the future.
Once again, please accept our apologies for the delay. Your loyalty as a customer means a lot to us. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Team directly.
Kind regards,
The Cosette Team
My favourite shop ,love it ❤️
2023年6月17日
自発的なレビュー
Cosette からの回答
Dear Ann,
Thank you for taking the time to write a review.
We sincerely apologise for the inconvenience you have experienced with your recent order. We understand the disappointment caused by the delay in shipping.
We want to assure you that we take your concerns seriously and have taken immediate action to address the situation. Your order was shipped on the 20th of July, and as a gesture of goodwill for the delay and inconvenience caused, we have processed a further 10% discount on your order.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We value your feedback and are committed to providing you with the best possible customer service.
Kindest,
The Cosette Team
Fast delivery
Fast delivery. Within two days I got the item I bought. I will for sure purchase from Cosette in the future.
In love with the bag I got !
Thank you Cosette.
2023年6月14日
自発的なレビュー
Get your purchases rechecked. I got a fake!
Buyer beware. I purchased the Prada Nylon bag in Aug 2021. I was a little unsure due to the varying reviews at the time but I admit I fell for their marketing spiel on authentication & how they source their products. They included an Entrupy certificate of authenticity so I thought I was one of the lucky ones (apparently they bulk authenticated products back then so this paper is worthless).
Recently a friend has purchased the same bag but from Prada directly & I noticed the quality and feel of mine against hers was different so I decided to get this checked in person & via LegitGrails and what do you know? It came back fake. I’m beyond embarrassed that I unwittingly purchased and carried around a fake for so long. I’ve now reached out to their team to get this bag returned and a full refund. I recommend anyone who decides to roll the dice to get it authenticated yourself. I will take this up with my bank if they refuse to do the right thing. Overall disappointing experience.
2023年6月13日
自発的なレビュー
Cosette からの回答
Dear Khai ,
Thank you for taking the time to write a review.
All items that we sell at Cosette are guaranteed authentic. We included an Entrupy certificate of authenticity with your bag when it was shipped to you.
Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.
We have refunded the purchase amount of your order to your original payment method as a gestion of good will - as our highest priority is your satisfaction.
If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.
Kindest,
The Cosette team
Everything was as per description and…
Everything was as per description and delivery was so quick. Will definitely use again!
2023年6月7日
自発的なレビュー
Email Details of sale as well as invoice in Parcel.
Product exactly as describe & reasonably fast Delivery.
2023年6月6日
自発的なレビュー
Always 100% happy with service and products.
I've purchased many bags and other goodies from Cosette and every time I'm 100% satisfied with the product and the service. I ordered my gorgeous YSL bag on Sunday afternoon and received it two days later. Couldn't be happier. Keep up the good work! 🥰
2023年6月6日
自発的なレビュー
Easy pleasant purchase and really great…
Easy pleasant purchase and really great price. The bag that I have got is 100%Authentic too. Ysl Hobo bag. I am happy. Thanks
2023年5月27日
自発的なレビュー
Good price, fast shipping
Good price, especially the additional 10% off. Shipping is blazingly fast. Ordered on Sunday, received on Tuesday.
2023年5月30日
自発的なレビュー
So easy!
I couldn’t pass up the 45% off sale. Easy to shop on the website and super quick shipping! The handbag was packaged so nicely.
2023年5月28日
自発的なレビュー
Cosette has competitive prices and I…
Cosette has competitive prices and I would look no further at purchasing designer products. Great customer service.
2023年5月29日
自発的なレビュー
Beautiful product
Beautiful product! So happy with it! The postage was quick and it was packaged perfectly. Thank you!
2023年5月17日
Super excited with my new baby
Super excited with my new baby! In awe on how Cosette carefully and excellently packed my bag, inclusive of the Authenticity Certificate that I requested. Excellent service!❤️
2023年5月24日
自発的なレビュー
I have to chase business for a refund…
I have to chase business for a refund of nearly $4000 that they are holding on to. They said in email they will refund it nearly a week ago and just crickets after that.. Not even responding my emails. Lodged a complaint with Fair Trade NSW
2023年5月11日
自発的なレビュー
Cosette からの回答
Dear Elena,
Thank you for taking the time to write a review.
We sincerely apologise for the delay in processing your refund and for the inconvenience this has caused you. At Cosette, we stand for great customer service and we regret that your recent experience did not meet that standard.
We have processed the full refund via your original payment method this morning. Please allow a few extra business days for the funds to be processed by your bank.
We appreciate your patience throughout this process, and we genuinely value your feedback.
Should you have any further questions or concerns, please do not hesitate to contact our customer service team directly.
Kind regards,
The Cosette Team
I preordered a YSL wallet & thought I…
I preordered a YSL wallet & thought I would have to wait awhile for it to be in stock. It arrived in a couple of days which was a great surprise & it was wrapped beautifully. The wallet is exactly what I was hoping for. I look forward to ordering from you again.
2023年5月23日
自発的なレビュー
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