Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it cl... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Very effective products and super high quality, my skin complexion has changed completely since I use their products! Their customer services is the best! CosmeSelect also has an amazing loyalty p... もっと見る
The best aesthetics professional shop! Very exclusive products, that shows excellent results. Top customer service, very helpful, they genuinely advice you to choose the products you really need,... もっと見る
i don’t know your name but whoever you are you are extremely helpful and have so much patience with customers . must say truly an angel who don’t mind to make others life easy . bless you and thank yo... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are official distributors for MCCM Medical Cosmetics and Aethren in the UK. Earn points through your purchases and in many other ways. Usually orders placed before 2pm are shipped the same day by DPD.
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4.2
ほぼ満足
162件のレビュー
ネガティブなレビューの 100％に回答しています
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Ordered products worth £78 and paid £28…
Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it clearly stated that these fees would apply.
This is misleading and feels scammy and hiding import charges like this is not acceptable. Customers should be fully informed of all costs before completing a purchase.
I strongly advise EU customers to be cautious before ordering from this site.
2026年3月24日
自発的なレビュー
CosmeSelect からの回答
Thank you for your feedback Kristina.
We’re sorry to hear about your experience and understand how frustrating unexpected customs charges can be. Please note that for orders shipped internationally, any import duties, taxes, or customs fees are determined by the destination country’s regulations and are unfortunately beyond our control.
For transparency, our shipping policy—including information regarding potential customs charges—is available on our website here: https://cosmeselect.com/en-es/policies/shipping-policy
Kind regards.
Niiiiiiiiice
2026年2月17日
自発的なレビュー
"I faced significant issues and delays…
"I faced significant issues and delays when trying to pick up the shipment from the local office. As I have just received the product, I haven't had the chance to try it yet, but I wanted to highlight the difficulty of the pick-up process."
2026年2月24日
great service-prompt delivery
2026年1月11日
My order took super long to be shipped…
My order took super long to be shipped and I ended losing customers. Then problems with the shipping , my order was returned , then when supposed to be deliver and again it said they couldn’t first attend when I authorized no-signature. Long story short my experience was horrible, lots of stress, lost business and the company didn’t care. Nobody contact me to make a compensation when I claimed all this.
This is my second order and my second problem , my first one my order came with broken ampoules .
2025年11月30日
CosmeSelect からの回答
Dear Viviana,
Thank you for taking the time to share your feedback.
We would like to clarify that when your product arrived damaged on the first occasion, we replaced it promptly. We have also consistently responded to all of your enquiries and have never left any questions unanswered.
Regarding your most recent order, it was placed during Black Friday, which is the busiest period of the year. All orders are shipped via DHL, a third-party courier, and during peak periods delays can unfortunately occur that are beyond our direct control.
We always aim to dispatch orders as quickly as possible and provide support throughout the delivery process. We truly value your feedback and appreciate your understanding during such busy times.
Kind regards,
CosmeSelect Team
It’s always the best I used all the…
It’s always the best I used all the products and clients love it
2025年11月4日
The product I received looked like it…
The product I received looked like it had been sent to someone else before and then returned, because the box was torn. I was really disappointed that my first experience with you turned out this way
2025年10月7日
CosmeSelect からの回答
Hi Sumaya,
We’re truly sorry to hear about your recent experience. Please rest assured that this is not part of our process — we never resend returned items, and we take great care to ensure every order meets our quality standards.
We completely understand your disappointment and have already arranged to send you a brand-new box as a replacement. We truly value our customers and appreciate your feedback, as it helps us maintain the high level of service you deserve.
Warm regards,
The Cosmeselect Team
Everything was perfect
Everything was perfect. I will keep dealing with this company — they are very professional and honest
2025年9月24日
Todo muy bien solo si una observación…
Todo muy bien solo si una observación más agilidad en la entrega
2025年8月23日
自発的なレビュー
I placed the order on July 21st and it…
I placed the order on July 21st and it arrived on August 4th, well beyond the 4–5 business days promised. The worst part is that I was charged an additional €41 for customs and shipping. The seller did not specify that, on top of the shipping costs already paid at the time of the order, I would have to pay more upon delivery. For someone ordering from within Europe, it makes no sense to spend almost 30% more for a product that can be found from partner companies within the EU. The product was not collected and has been returned.
2025年8月4日
自発的なレビュー
CosmeSelect からの回答
Dear Pasta E Patate,
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand how frustrating unexpected customs fees and delays can be. To clarify, we only charge for the product and the shipping cost at checkout. UK VAT is not included, as VAT and any customs duties may be charged separately by the destination country’s customs authorities. This is stated in our shipping policy, as these charges are determined locally and are beyond our control.
Regarding the delivery time, we aim to dispatch all orders promptly, but international shipping—especially outside the UK—can occasionally be delayed due to customs processing. We apologise that your order took longer than expected.
We appreciate your comments and will work to make this information even clearer for our international customers. If you need help with your returned order or have further questions, our customer support team is here to help.
Kind regards,
Customer Support
CosmeSelect Team
Arrived Fast and fixed the initial…
Arrived Fast and fixed the initial mistake I made.
2025年8月1日
自発的なレビュー
Je suis très satisfait de votre…
Je suis très satisfait de votre produits et de la livraison qui très rapidement merci beaucoup 🙏🏼
2025年6月20日
CosmeSelect からの回答
Dr Samiyah,
Thank you for purchase with CosmeSelect and thank you for taking the time to leave your feedback.
We're truly sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want any of our customers to have.
We take your concerns seriously and would love the opportunity to make things right. If you're open to it, please reach out to us directly at info@cosmeselect.com so we can understand more about what went wrong and work on a resolution for you.
Your satisfaction is very important to us, and we’d appreciate the chance to regain your trust.
Warm regards,
CosmeSelect Team!
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