Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it cl... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Very effective products and super high quality, my skin complexion has changed completely since I use their products! Their customer services is the best! CosmeSelect also has an amazing loyalty p... もっと見る
The best aesthetics professional shop! Very exclusive products, that shows excellent results. Top customer service, very helpful, they genuinely advice you to choose the products you really need,... もっと見る
i don’t know your name but whoever you are you are extremely helpful and have so much patience with customers . must say truly an angel who don’t mind to make others life easy . bless you and thank yo... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are official distributors for MCCM Medical Cosmetics and Aethren in the UK. Earn points through your purchases and in many other ways. Usually orders placed before 2pm are shipped the same day by DPD.
連絡先
4.2
ほぼ満足
162件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disappointed experience losing 161.46£
I was disappointed with my experience dealing with CosmeSelect regarding my order shipped to the UAE. They could not provide the necessary documents for customs clearance because they do not have a partnership account with DHL. They explained that customs randomly check packages and mine was randomly selected for inspection.
To make matters worse, I paid a total of £240.10 for my order (£208.50 plus £31.60 shipment fees). However, they only refunded me £47.04. I had to pay £161.46 to send the item back to them through DHL, which was inconvenient since they do not have a partnership account to facilitate returns.
Order number CS-5862 and their compensation was a pologize email and in case if I traveled to London, they can offered a discount 40 percent for any online purchase in their store !!! Even I did not reply back to their email as it was not a professional response or even a professional experience.
2025年1月27日
CosmeSelect からの回答
Hello Mona Hamdam,
Thank you for sharing your experience with us. We're very sorry to hear about the difficulties you faced with the return process and the unexpected customs charges. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
While customs procedures are beyond our control and vary by country, including UAE, we know that this situation has caused unnecessary stress and expense. That’s certainly not the experience we want for any of our customers.
As a gesture of goodwill, we offered you a voucher to help compensate for the loss you experienced.
We genuinely value your feedback and your trust, and we’re taking steps to improve how we communicate international shipping and return policies in the future. Thank you again for bringing this to our attention.
Please feel free to contact us anytime on the email info@cosmeselect.com
The vials broken during shipment
The vials broken during shipment. It happened the first time also.
2025年4月21日
CosmeSelect からの回答
Dear Huyen
Apology for Damaged Delivery – We're Here to Make It Right.
We sincerely apologize for the inconvenience caused by the condition of your recent delivery. This is not the standard of service we strive to provide, and we completely understand your frustration. We use a third-party courier service, and some of the drivers might not have the good care while carrying the parcel, even though there is a fragile label attached to the box.
To make up for this issue, we've issued a voucher as a token of our apology, which you can use on your next purchase. We hope it helps to restore your confidence in us and shows our commitment to making things right.
If you have any further concerns or need assistance using the voucher, please don't hesitate to reach out. Thank you for your understanding and continued support.
Warm regards,
Customer Service Team!
All the products are great
All the products are great, promotions and customer satisfaction were great
Thank you team
2025年4月9日
It’s are very good quality and the…
It’s are very good quality and the company is very efficient.
2025年4月12日
自発的なレビュー
Fast delivery and excellent service
2025年3月6日
I am very satisfied with this product
I am very satisfied with this product! Great quality. Thank you.
2025年1月28日
Maravilloso
2025年1月9日
The service is very nice
The service is very nice, however is it possible free shipping charge if order over 100 dollars?
2024年12月27日
CosmeSelect からの回答
Dear customer,
Thank you so much for purchasing with CosmeSelect.
We offer free shipping for orders over £49.00 for all UK orders. Unfortunately for international shipping we cannot offer it.
Apologies for this.
Many thanks.
I bought last week Finistraid cocktail…
I bought last week Finistraid cocktail (5×10ml) ,but there is no barcode on the box! How we can trust it without barcode!! Any products have barcode except fake one.
2024年10月1日
自発的なレビュー
CosmeSelect からの回答
Dear customer Edris.
Thank you for purchasing with CosmeSelect.
We are the official distribuitor in UK and our products are 100% genuine. We can guarantee this from MCCM manufacturer. There are information about the product on the box and on our webpage. Please feel free to contact us on the email info@cosmeselect.com if you have more concerns and questions about it.
We are more than happy to help our customers.
Many thanks.
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