I am very happy with this company, their products, and their customer service. They are reasonably priced and I received a quality product. Thank you!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely delighted with both the price and the speed of delivery! It only took one day to Ireland, will be ordering again. The postage cost my be high but the prices were so low, it was still better... もっと見る
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... もっと見る
Good prices for some select products. Disastrous delivery process. Staff is totally lost if and when a package gets lost. They are clueless. Offer no help, no remboursement, no remplacement. My delive... もっと見る
企業が回答しました
企業情報
連絡先
Rua Almirante Reis nº 34, 2330-099, Entroncamento, ポルトガル
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
4.0
ほぼ満足
500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hidden cost of import duty
Hidden cost of import duty. Price seem competitive but it is not. Watch out!
2024年9月27日
cosmetic2go.com からの回答
Hello
I am sorry that UK Customs has asked you to pay customs duties.
Under the Brexit deal between the UK and the EU, parcels under £135 are not covered by customs duties.
Unfortunately we have been informed that some (very few) customers are being asked to pay fees for orders below this value, as in your case.
Customs decisions are not our responsibility and we do not have any influence on the decision they do, regarding the payment of fees and/or taxes. However, the recipient of the order can always make a complaint to customs requesting a refund of fees and taxes that were unduly charged.
Once again I regret the situation of charging fees.
Regards
Mariane
cosmetic2go.com からの回答
Hello
I regret that the packaging did not arrive in excellent condition. We made a formal complaint to the carrier. Unfortunately, despite trying everything to ensure that the packaging of all products reaches customers in good condition, sometimes this does not happen. Although this may happen, as a rule, it does not influence the quality of the product. If this has happened, please contact our customer service via email at orders@cosmetic2go.com
Thank you for your purchase. See you soon.
easy to order and arrived on time
2024年9月20日
Watch out
Watch out - if your TOTAL order comes to above £135 you will be caught out with a £40+ import tax bill. So it's not really worth it (or the wait). This is not clear.
2024年11月15日
自発的なレビュー
cosmetic2go.com からの回答
Hello
In the Brexit agreement between the European Union and the United Kingdom, it was defined that orders valued at £135 would not pay customs duties. This information is public.
Despite this, the information is clearly and visibly available at our store checkout. I'm sorry you didn't check this information.
Any customs fees or taxes are the responsibility of each country and must be known to whoever makes the purchase.
The seller is responsive
The seller is responsive. Products are cheaper but did not affect quality.
2024年9月29日
I paid extra for an express delivery…
I paid extra for an express delivery which was supposed to be done within 2-5 days, but not only did they not deliver the product on time, but they emailed me 3 weeks later saying “there was a problem with your address” and reimbursed me 50 dollars of the 75 dollars that I had originally paid. Just pay attention to the sheer number of red flags.
Horrible experience. I do not recommend ordering anything from this place.
2024年10月17日
自発的なレビュー
cosmetic2go.com からの回答
Good afternoon, Kaymar,
Thanks for sharing the information.
When the delivery addresses contain a mistake, it is only possible to detect this same mistake when the orders are returned or if there is contact from the customer. As soon as we know the reason for the return, we will inform the customer and request an immediate refund of the value of the items.
Compliments,
Cosmetic2go.com Team
Great customer service and very fast…
Great customer service and very fast shipping! Thank you
2024年8月26日
Malditos Raitero
Malditos Raitero , no compren nada Aqui solo te Ronan tu dinero Los mierdas
2024年8月22日
cosmetic2go.com からの回答
Good morning Concepción,
Thank you for your contact. I meticulously checked your situation and we discovered that your order payment has not been completed. Therefore, if payment is not made successfully, no order will be prepared or shipped.
We always advise that if the customer does not receive an order in a timely manner, they contact us so that we can analyze what could be happening with the order.
Best regards
i was charged customs duty and re…
i was charged customs duty and re delivery charge again?
2024年8月26日
cosmetic2go.com からの回答
Good afternoon, Mr Bipin Shah,
Thank you for sharing your information.
We understand your situation, however we realized that we were not aware of what happened. We advise our customers to contact us via our email at orders@cosmetic2go.com whenever there is a problem with their orders.
Our goal is to help and solve the customer's problem as quickly and efficiently as possible.
Best regards,
Cosmeti2go
I pay very expensive on products that I…
I pay very expensive on products that I never got .
I got a part of the money refund but still they charge me on the shipping and I never received the product.
2024年8月28日
cosmetic2go.com からの回答
Good afternoon, Bar.
Thank you for sharing this information. Our website states that any customs fees and/or charges that may be applicable in the country of destination of the order are excluded from the shipping costs and are not our responsibility.
When the recipient refuses to pay and consequently refuses to continue shipping, we only refund the value of the items purchased. Shipping costs are not refunded, as shipping has already been done.
Best regards,
Cosmeti2go
Unexpected custom fees
I placed an order from the UK with cosmetic2go based in Portugal. The order arrived... Followed a few days later by an additional invoice from FedEx for $55! I contacted their customer service to be told, yes customs duty is your problem. They didn't tell me my order would incur an additional $55...never when I have ordered anything from China, Germany or anywhere in Europe have I paid any fees, never mind this level! DO NOT BUY FROM THIS COMPANY.
2024年9月25日
自発的なレビュー
Guys are doing good but I don’t know…
Guys are doing good but I don’t know why they are not fare about my case I clearly mentioned my address but they delivered my product at wrong place now cosmetic go no responsible I waste my hard earn money I never suggest
2024年8月9日
自発的なレビュー
Great delivery and pricing!
2024年7月28日
They are serious and reply by email to…
They are serious and reply by email to resolve any doubts.
2024年7月26日
International purchase - great…
I actually didn’t realise I had bought a product from outside UK until after the purchase. Whole experience was excellent. Fast shipping to UK. Would use again without hesitation.
2024年9月17日
自発的なレビュー
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