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Quelle tristesse et déception de recevoir un colis totalement endommagé tant à l'extérieur que les produits à l'intérieur surtout pour une commande de plus de 200 CAD avec 50 CAD de livraison. Je m'at... ãã£ãšèŠã
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Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so itâs not so much and just pay... ãã£ãšèŠã
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Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... ãã£ãšèŠã
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Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessÃveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... ãã£ãšèŠã
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Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, ãã«ãã¬ã«
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SkinLovers ããã®åç
Hello, thank you for your feedback ! We truly appreciate you taking the time to share your opinion with us. We are always open to suggestions for improvement to help us grow and improve our business. Thanks, SkinLovers.
Quelle tristesse et déception de recevoir un colis totalement endommagé tant à l'extérieur que les produits à l'intérieur surtout pour une commande de plus de 200 CAD avec 50 CAD de livraison. Je m'attendais à un meilleur service...
SkinLovers ããã®åç
Bonjour,
Nous sommes sincÚrement désolés dâapprendre que votre colis est arrivé dans cet état. Nous comprenons parfaitement votre déception et nous souhaitons trouver une solution pour vous aider.
Pourriez-vous, sâil vous plaît, nous envoyer quelques photos du colis endommagé, de lâemballage extérieur ainsi que des produits concernés ? Cela nous permettra dâexaminer la situation et de vous proposer une solution adaptée.
Merci pour votre compréhension. Nous restons à votre disposition et ferons de notre mieux pour résoudre ce problÚme rapidement.
Bien cordialement,
SkinLovers
SkinLovers ããã®åç
Hello Frank,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again! Thanks, SkinLovers.
This product is my granddaughters favourite. She is 3 years old and always tries to take the bottle home. Loves the smell. Great service and very fast. I love the lightness of the cream.
SkinLovers ããã®åç
Hello Andrea,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
If I could give zero stars, I would.
I placed an order with SkinLovers and waited over a month, only to end up receiving absolutely nothing.
My shipment was delayed due to an alleged address issue, despite providing my complete and correct address. Not a single message or email was sent to inform me of the problem or give me an opportunity to resolve it.
To make matters worse, I received an official email confirming that my order had been DELIVERED, even though I had received nothing!
Shortly afterward, the company informed me that the shipment was being returned because of an allegedly incorrect address and attempted to place the responsibility on me.
When I questioned this contradiction and asked why nobody had contacted me, customer service repeatedly sent generic, copy-pasted responses without addressing my concerns.
After waiting over a month, I was left without the products I had ordered and without any satisfactory explanation.
The lack of communication, accountability, and professionalism throughout this experience has been extremely disappointing.
I would strongly advise anyone considering ordering from this company, especially international customers, to think twice.
SkinLovers ããã®åç
Hello Lujain,
weâre truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please note that the delivery address provided during checkout is automatically forwarded to our shipping carrier. As soon as we were informed by our logistics partner that the address provided was incomplete or incorrect, we promptly contacted you and arranged a refund.
We always do our best to support our customers and find the best possible solution whenever an issue arises.
Weâre sorry for any inconvenience this situation may have caused and want to reassure you that we are always here to help.
Thank you for your understanding, and please donât hesitate to reach out if there is anything else we can assist you with.
Always here to help !
Thanks,
SkinLovers.
Mi Pedido finalmente llego después de dos meses, cuando ya ni me acordaba de el y lo habÃa reclamado . Jamás compro de nuevo en Skinlover
SkinLovers ããã®åç
Hello Yuleidis,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks, SkinLovers.
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, about paying up. Unbelievable. According to Skinlovers, it was Free Delivery.
If you do decide to order from them, don't click on the "Free delivery - FedEx" box, don't do it. Click the other box that says "prepaid". That way you only pay the customs and duties, not the FedEx bullshit fees.
Ordered on Aug 28, delivered on Sept 16. Box was bashed and torn open, completely open. The tape was cut and ripped. One of my facemasks was slit open and it leaked out all over inside the box. It must have been sliced when they cut open the box. They just pressed the tape somewhat back together; I don't know how it made it here without everything falling out.
They really need to be crystal clear about the shipping costs between the two options, right there on the order page. A cost breakdown right there, in black and white, so you can decide.
I will never order from this company again. That's just shady business. Be transparent.
SkinLovers ããã®åç
Hi,
We are very sorry to hear about the way in which your order has arrived.
Feel free to contact us.
Always here to help !
Thanks,
SkinLovers.
SkinLovers ããã®åç
Hello Sara,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Feel free to contact us at any time.
Thanks,
Skinlovers
SkinLovers ããã®åç
BunÄ ziua, vÄ mulÈumim pentru recenzie. Apreciem foarte mult faptul cÄ aÈi fost mulÈumit de serviciile noastre. Pe data viitoare!
Product was great! I didn't realize it was going to bounce all over in the mail systems before it got here! I'll have to plan ahead next time!!
Peace!
SkinLovers ããã®åç
Hello,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
à fácil encomendar e pagar encomenda. Tem bons produtos, a encomenda chegou rápido. Recomendo.
SkinLovers ããã®åç
Olá Graça,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possÃvel. Esperamos que volte a comprar connosco muito em breve.
SkinLovers ããã®åç
Thank you so much for your positive feedback. Weâre delighted to hear that you received your products and that youâre happy with them.
If we can help with anything else please let us know !
Thanks, SkinLovers.
Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so itâs not so much and just pay the customs fees themselves, what a nightmare. If I had known, I would never have purchased from this company. Buyer beware, it will save you a ton of money buying from elsewhere. You also donât know you will be billed I purchased my items in July and I just got a bill from FedEx today, in September.
SkinLovers ããã®åç
Thank you so much for your positive feedback. Weâre delighted to hear that you received your products and that youâre happy with them.
Weâre sorry to hear about the additional fees. Please note that they are government-imposed duties & taxes.
If we can help with anything else please let us know !
Thanks, SkinLovers.
Were amazing get all my skin products from them love them.
SkinLovers ããã®åç
Hello Vivaan,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
SkinLovers ããã®åç
Hello Keith,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
SkinLovers ããã®åç
Hello Maria,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Disappointed in this company and my ordering experience. I paid $20 to have the two products shipped, and an additional $50 for shipping through FedEx, which was not disclosed at any point in time. The products I ordered only amounted to $30. Then the package arrives completely damaged with visible open areas of the box where anyone could have accessed the product and tampered with it. Iâm surprised the products didnât completely fall out in transit. When I contacted the company, I was told to just let a rep know if something smelled âoffâ.
I only buy skincare from good, quality companies, and thought this time I would try Skin Lovers. I was disappointed and overcharged.
This is definitely not a quality company and I will never order again. Iâll stick with French Beauty Hub.
SkinLovers ããã®åç
Hello Clark! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
The product I purchased is one that I have been using for some years but that I sometimes have trouble sourcing. I was delighted to find that Skinlovers could get it to me and most pleasantly surprised by the speed of delivery. I shall reorder it from Skinlovers when I next need it.
SkinLovers ããã®åç
Hello Keith,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Bought Lazartigue on this site because itâs hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them.
Great customer service, great range of products and great prices â€ïž Will always get my hair care from this site.
SkinLovers ããã®åç
Hello Cinthya!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Have to say, received the money back! Thanks!
SkinLovers ããã®åç
Hello Amrita,
We appreciate your feedback!
Thanks,
Skinlovers
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