Cosmo (formerly ClassUp) レビュー 133

When I paid nearly $3,000 for a one-year package that included approximately 84 classes supposedly taught by tutors with experience certificates from top universities, I expected quality support for my 14-year-old daughter, who is taking honors algebra. However, the tutor, who appeared to be around the same age as my daughter, was unable to help her solve the problems. This was a troubling sign.

Many classes were missed, and when I asked for a refund, I was told I couldn't be reimbursed. Instead, they offered me additional classes as a solution. If the tutors are ineffective, why would I want more classes?

I strongly advise against spending your money on this program; it feels like a scam.

I applied to tutor for the company. I have 24 years of teaching and tutoring experience and a Masters Degree in Education. I was denied at the first step and can't understand what more this sham of a company would want. Honestly they lost out on a committed, great tutor. I work for another company and have glowing reviews from parents, all 5 stars. Their loss !

Wonderful service team. They contacted me to schedule a free trial, sent me my daughter's progress reports, and helped us reschedule many times.

The lessons are well structured and the app makes it easy for my son to schedule classes. I can also keep track of what he has achieved. ClassUp has become a daily routine in our lives and he loves it.

Our daughter was struggling with math at school and her teacher broke down every concept that she failed to catch up with.

The lessons are engaging, interactive, and effective. My child looks forward to every class.

Two of my three children learn at ClassUp. Finally found an ideal tutoring platform. It's more like an online school than other tutoring services we can find. I think it works!

The free trial allowed us to experience the platform risk-free. Loved it!

The customer support team is amazing. We got replies very quickly once we asked them questions.

Our daughter benefits a lot from the personalized approach. She was very shy in school classes but ClassUp teachers encouraged her a lot.

They are very expensive. Over $50 for an ELA class per session this is too much. I have done online sessions with other providers for less than half a price of what Classup is charging. I hope they stop ripping people.

ClassUp lied to my credit card. We bought 24 classes for our two kids for the summer for $1,500, but we could not get a hold of the coordinator to change the original class schedule. When the summer ended and we had no classes used, we asked for a refund. The director texted me that he "really alarmed", but refused to refund us, saying the company "never as far as I know given a refund" even when ClassUp screwed up. When I disputed this charge with the credit card company, ClassUp told them that we were the ones who refused to communicate with them!

Mr. Ted is an amazing tutor! My son's writing improved dramatically after just four sessions. He's responsive, clear, professional, and has a great sense of humor.

The tutor helped our 8 yr old with his math. Very professional.

After reading all reviews in this Trust Pilot link, I understood that I am not the only one who complains about Class Up`s extremely poor customer service representative reviews.
There must be two level of reviews, one for ClassUP administrative support (which covers sales representation) and the other one instructors ( teachers) . Please see below my reviews :
1- I bought 12 English classes for my rising 8th grader during 2 months of summer period – at least 3 times our learning POC has changed. The person who assigned last was keep sending me text messages, emails and sending text messages via Class up app for any scheduling related items etc.… I kindly asked him that if there is a app and there is chat option why do you keep texting the same message via text messages. “ no answer”
2- The person who also called me couple of times 08:30 pm EST while we are having a dinner without giving any notice.. I told him if you want to discuss something about the class please lets find a mutual convenient time and kindly do not call me after working hours.
3- Once I sent him an email to clarify about the class satisfaction survey, he didn’t respond to me around 10 days. So I texted him and told him to respond to me via email… despite of my message he called me around 08:00 pm EST and left a voice message again ! I kindly told him to respond to my email- but he called me again and left a voice message , after couple of reminder finally he responded to me without answering some of my questions.
4- Long story short, ClassUP might be a good place for your kids’ educational support but sales support is extremely poor and needs to improve.
5- In regards to teacher , I give Classup 10 out of 10. We were lucky to have Ms. Elizabeth. She is an amazing teacher, and my child was very happy.
6- If you ask me to move forward with another class with ClassUP I say “ no” until they fix this poor sales support . I hope our paths cross again with amazing teacher Ms. Elizabeth. I hope the Class up management takes some notes in terms of their poor sales service, provides training to their team, improve this service; and I hope class Up team find a constructive solution on this issue.

ClassUp helped me find a great tutor for my daughter. The teacher was really helpful in her leaning development.

The support team helped us to reschedule a trial class after we were unable to attend the class as discussed before.

My son enjoys his sessions with Mr. Thompkins.

The LP team is very good. They are always supportive and easy going.