Cosmo (formerly ClassUp) レビュー 133

TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The things that are going well? Almost everything. The only bad thing? Some lessons are so hard, even Albert Einstein had problems finishing them.

5つ星のうち5の評価

ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in mat... もっと見る

5つ星のうち5の評価

My kids are enrolled in 3 classes, and all of their teachers are wonderful. They are very attentive to what the kids are doing and keep them engaged. Their sessions have proven to be very productive... もっと見る

5つ星のうち5の評価

As an adult ESL learner, I have been using the Cosmo App for about a year now and have completed nearly 40 classes. I am extremely satisfied with my progress and the high quality of instruction. The... もっと見る

企業情報

  1. 教育機関

当該企業による記述

Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

133件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

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5つ星のうち5の評価

Thanks to ClassUp and the tutors

ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in math and English over the past year, but what's even better is how much more they enjoy learning now. It's like they've found a new confidence in themselves. Thanks to ClassUp and the tutors! As a parent, seeing my children excel academically and grow in confidence is an unparalleled joy.

2024年4月12日
自発的なレビュー
5つ星のうち1の評価

I had a horrible experience


I had a horrible experience with Classup. I enrolled my daughter, who is in high school, in AP classes for 12 weeks. However, the teacher rescheduled just one day before the class, and suddenly that schedule was not discussed with me, and the rescheduled class was not available for my daughter. It happened several times. My daughter was available to take a tutor on Saturday only because of her extracurricular activities from school. From the beginning of this tutoring, I asked to find a class on Saturday, and I registered for it. However, the teacher rescheduled it immediately for Sunday morning, which is not available. So, I wanted to reschedule for another Saturday. But Classup didn't allow me to take the classes that my daughter missed because of the teacher's changes. They said it's not allowed because of the strict policy, which states that I only have access to classes within my term. However, there is no way to take it. There are no available schedules in a week, and they don't allow me to take classes on another Saturday. I feel like it's fraud. I'm very disappointed with Classup. I recommend that people never take classes from Classup, ever.

2024年4月5日
自発的なレビュー
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi ma'am/ sir. Thank you for your feedback. I'm really sorry to hear about your frustrating experience. I know that dealing with a situation like this can be incredibly frustrating and disappointing, especially when you've invested time and money into a service that's not meeting your expectations. To better address your specific situation and resolve your concerns, could you please provide your contact information so that we can reach out to you and assist you further?

5つ星のうち1の評価

Horrible customer service

An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.

2024年2月25日
自発的なレビュー
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi there! Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you've experienced with our service. Your feedback is invaluable to us as we strive to improve our customer experience.
I assure you that we take complaints like yours very seriously, and I am personally looking into the issues you've raised. It is unacceptable that you have not received the level of service you deserve after signing up with us.
I will investigate the situation with the assigned representative and ensure that your concerns are addressed promptly. Additionally, I will personally oversee the search for a suitable tutor to fulfill your classes and ensure that you receive the sessions you've paid for. To ensure we can follow up with you for the updates of you case, would you mind providing your contact information? Thank you----- ClassUp Learning Partner Team

5つ星のうち1の評価

I have been trying to get a hold of…

I have been trying to get a hold of someone for over a week. No one answers phone

2024年1月30日
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi there! We are so sorry about your experience. It looks you and your Learning Partner missed each other's calls. We tried calling you back every time. For example, we had called you on Feb 5th and 6th. Please note that your Learning Partner's hours are typically Mondays to Fridays, 9am-6pm PST. You can also email us at learningpartners@classup.com.

5つ星のうち1の評価

I pay for two classes a week but they…

I pay for two classes a week but they don’t complete my daughter class and they want to collect another money from her daddy account, and disconnect us from the class very wicked act, I will not recommend anybody to class up,

2024年1月7日
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi there! We are so sorry about your experience. You enrolled in a 48-week subscription, for which payment is charged every 4 weeks. You can schedule classes in the app with your remaining credits. We'd love to help clear up any misunderstandings!

5つ星のうち5の評価

Great Tutor

Chealse is a great tutor. She is truly involved in my learning progress and prepares in advance for the session to personalize the training according to my needs.

2024年1月16日
5つ星のうち5の評価

ClassUp… I can’t thank you enough

ClassUp has been a game-changer for my kiddos. Ever since COVID, my son had been struggling with school. Well, now he’s at an A after 3 months of tutoring! The teachers are super smart with loads of experience. I like the weekly classes because they can be used for multiple subjects. We chose 2X a week for my son and saw soooo much progress (one for Math and another for English). Plus, they personally tailored the lessons to fit my kids’ learning styles!! I just purchased another plan for my daughter last month as well. She has some learning blocks because of her AHDH and dysgraphia and they were able to find a teacher certified to help with BOTH! Omg and scheduling is super flexible. We can squeeze in classes whenever we find a moment in our crazy schedule. Major props to ClassUp for making education a breeze for busy moms like me. And a BIGGGG thank you to my learning partner for helping me so much!! #MomApproved

2023年12月29日
自発的なレビュー
5つ星のうち5の評価

ClassUp Awesome!!!

All I want to say is that the education service that ClassUp provides is very professional. From the educational consultant, to the teacher, the learning partner and all the fancy functions in the ClassUp App, I love them all!

2024年1月10日
5つ星のうち1の評価

Tutor just never showed up

Tutor just never showed up. I always got charged. Still waiting for a refund. Don't waste your time or money

2024年1月18日
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Our records show that you did not show up to any of your scheduled classes and we had tried calling you multiple times. Your Learning Partner will reach out to you again.

5つ星のうち5の評価

From Math Struggles to A+ Student: How ClassUp Transformed My Son's Learning Journey!

I came across ClassUp on Facebook and signed up for a free trial class. The team reached out to me pretty quickly to get a full picture of my 10-year-old son Leo's learning needs and hooked us up with a math teacher. During the trial, Leo was all ears for a solid 50 minutes, which blew me away. After the class, he told me he really dug the way the class was taught and the teacher's cool and funny style. Ever since, Leo's been taking two classes a week on ClassUp. Man, he's actually fallen for math and his math skills are finally getting better! I've got to give props to ClassUp – they've really turned things around for my kid Leo. And, just to add, their prices are super reasonable.

2023年12月6日
自発的なレビュー
5つ星のうち1の評価

Very poor customer service

Very poor customer service. It is about the money and charging cards for classes a child was not present.

2024年1月9日
自発的なレビュー
Cosmo (formerly ClassUp) ロゴ

Cosmo (formerly ClassUp) からの回答

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Could you please send an email to support@classup.com so we can reach out to you?

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