Cotswold Teak レビュー 

Really good customer service and I’m very pleased with my teak chairs, thank you

Very nice quality, great customer service and fair prices.

Placed an order for 4 garden chairs on April 4 and we were told delivery would take 3-5 weeks. Our hopes of being able to sit out in the garden this summer were completely spoiled. We have yet to get the chairs and keep getting told delivery will be in a couple of weeks and every time we write we are told the same thing. A few more weeks. I think the company is a scam designed to take people’s money and never deliver the goods. If our chairs don’t arrive by first week of September we are going to take them to the small claims court.

We bought an Avon Oval Extending Dining Table and eight stacking armchairs from the Cotswold Teak website in May 2018. At that time, the brand was being used by BMH Imports Limited. The website promoted the range as “quality garden furniture”, “made of solid teak”, and suitable to be “left outside all year”.
In July 2026, one of the chairs suddenly collapsed under normal use. The mortice-and-tenon joints failed, and the support timbers split. The broken timber surfaces were pale and loose-fibred - which in my view looked more like sapwood or lower‑grade teak than the premium heartwood normally associated with durable outdoor teak furniture. Other pieces in the set are showing similar signs of deterioration.
Despite this, Cotswold Teak declined to assist, saying the business had changed ownership. However, Companies House records show that BMH Imports Limited was acquired by the TGH Group in 2020 and continued trading as Cotswold Teak, and that Cotswold Teak Limited had been incorporated and acquired the trade and assets (including goodwill) of BMH Imports Limited - which was later dissolved. To me, this appears to be a continuation of the same trading operation within the same corporate group.
This review reflects my direct experience of the furniture’s failure, the company's refusal to engage and my understanding of the publicly available corporate filings.

Terrible company, wish I’d read the reviews before I bought. I ordered a bench which was in stock 5 weeks ago and still haven’t got it. Emails unanswered. Have now asked for a refund so we’ll see.

I placed an order for two Toddington Steamer Chairs at the beginning of April. Unfortunately, due to what turned out to be extensive international container and port delays, the delivery timeline slipped significantly from the original 3–4 weeks. While the two-month wait and some technical issues on their storefront were frustrating, the saving grace was the customer service. Once direct communication was established, Lisa in Customer Services took personal ownership of the issue. She was honest about the warehouse delays, prioritized the order the moment the stock landed on UK soil, and upgraded the delivery to DPD Next Day.
The chairs arrived safely this week. The quality of the natural teak and hardware is outstanding and well worth the wait. If you are ordering during peak seasons, be aware that global shipping issues can impact their timelines, but you can trust that the company is genuine and that customer service will see the delivery through. A frustrating delay, but a very satisfying end result. Thanks to Lisa for her efforts.

I ordered 2 steamer chairs on 4 April. Supposed delivery in 3/4 weeks. ONE chair was delivered this week. Having sent 2 emails and a form from the website (order 1643) I have had no response to the part order. Cotswold Teak if you are reading this, please respond. You have had my cash since 4 April and I want my chair or a refund. The lack of response raises real concerns ….
Update…. My second chair has now been delivered. Relief all round.

Terrible service, Barclaycard are getting a refund from their Bank as no replies to emails, no phone number available - I made an order and then weeks go past and you begin to wonder if this is fraud - thankfully I bought with a credit card so should get my money back - if anyone from this company sees this I would really like a reply!

Ordered at start of May 2025. No word of the table, if it was delayed, just no table appeared until I chased it in June, the July, then three times in August. Still no table. Eventually early September dug into online reviews and panicked that this might be a rogue company, as so many unhappy customers. So demanded a refund. After three emails I was told refund was made 8th September. That was one month ago today and still no sign of any money being returned to my account. Can't get hold of them again. Not sure if I'll ever see my £443.

Ordered and paid in August for three week delivery. Whilst we understand delays occur, there has been no communication, they don't reply to emails and they don't answer the phone. Is it a scam, will goods arrive eventually? We have now put it in the hands of credit card company.

Just received our Marbrook table and 6 Grisedale chairs, which were ordered and paid for in mid April.
Lack of communication is a major issue with this company.
Had I not chased this order, we would still be waiting, and none the wiser as to the cause of the delay.
The threat of cancellation with a full refund seemed to resolve the problem however, and a delivery date was quickly arranged!
We thought a goodwill gesture to make up for all the inconvenience would be appropriate, but sadly nothing was given.
I would avoid this company at all costs.
Having said this,the quality of the garden furniture and the price was good.
However, I would not recommend Cotswold Teak to anyone who wants, or indeed expects, a stress free experience!

Contacted the company via email re an enquiry about items listed on their website as 'coming soon'. No reply. No activity on social media accounts since late 2024. Have noted similar recent reviews citing a lack of contact. Is Cotswold Teak still trading?

I ordered some wooden chairs from Cotswold Teak on 26th April, and received a confirmation email that they would be delivered within 2 weeks but no date given. The time came and went with no further updates so I emailed. No response, tried again. Got a reply on 12th May stating they were having delays. No time for delivery given. I have just chased again. Will give it a few days and then try to get a refund as this is awful.

Response to Jacques - see feb 18th 2025 trustpilot review - contact your credit card company and get a refund quickly, dont waste any more time incase Cotswold Teak goes bust suddenly as you the will struggle to get your money back. MY RECENT EXPERIENCES OF COTSWOLD TEAK ARE SHAMEFUL = I ordered 3 bench cushions from Cotswold Teak on 3/9/2024 - only one arrived. I emailed them with evidence of missing items and they sent me the two missing cushions - the replacements were BOTH incorrect cushions with clearly incorrect codes on the boxes. On 4th Feb 2025, not having learned my lesson, i ordered a parasol from Cotswold Teak and got a confirmation email confirming delivery with 14 days - nothing arrived despite me chasing them several times over the coming weeks/months. I emailed them this monday pointing out that it was now TWO MONTHS this week since my order was placed and since my money was taken by them and saying that i was very disappointed (as they never replied to my chasing AND that i had additional orders i potentially wanted to place with them). I pointed out that i was now being forced into a situation where i must contact my credit card company to recover my money from Cotswold Teak. I then got a standard unpersonalised email back to me saying my order had been cancelled. No apology, no explanation for the problem or inconvenience and no thought by them to the additional order/income they could have had with a suitable reply to me. Just order cancelled and refund in progress. I have bought from this company in previous years and been happy with the products. Today i moved on to a new supplier as there are so many good competitors filling the space that Cotswold Teak once had. Credit card refunds are easy and fair when suppliers are not.

Can someone give me some advice? I’ve ordered patio furniture from the Cotswald company and they have my money but I cannot get any reply from them regarding my order which is due. I have written multiple emails to their customer service but I have had no response from them , so I’m wondering if this company is real. Can anyone out there who’s had experience with this company give me advice? Thank you.

I ordered the wrong size table, so had to change my order. Cotswold were adaptable, and sorted out the change without fuss, and the correct table arrived when they said it would, was easy to put together and really well made. Very happy. I then cut it in half and fitted it round an oak tree, and that worked as well!

We're really pleased with the furniture we ordered from Cotswold Teak. We couldn't find anything else we liked at anywhere near their price. Moreover, when we ended up ordering more things following our initial order, they promptly refunded the original £60 delivery charge and sent all the stuff together. Email communication from the office was swift and friendly. Very good service.

Appalling service. Order accepted and delivery booked. I therefore gave away existing furniture and arranged to wait in. Then received email saying goods actually out of stock. No response to my complaint. Do not use this company.

My 3m parasol was my first purchase from Cotswold Teak and I’m very pleased. Prior to placing the order I made a technical enquiry and it was answered promptly and fully for me to proceed with the order. The item was well packaged and received undamaged.

Excellent quality teak bench delivered assembled (which is rare these days) with super customer service information and delivery experience.
I would highly recommend Cotswold Teak - under the new management the company is now very different, and excellent.