couchconsole.com レビュー 78

Schlechter unfreundlicher Support, legt keine korrekten Versandnachweise nach mehrmaligem Nachfragen vor. Vorsicht vor dieser Firma!!!

Stay away from this company. They lure you in with some BS black friday discounts and what not, which only apply to a few specific units. You end up buying anyway for quite high prices and then the show starts. First package of two consoles + two trays came totally damaged. The expandable trays without ANY packaging except an outer ultra-thin plastic wrap that obviously got damaged and so were the trays, with deep scratches. I ended in a back and forth with the super slow and poor customer support. Weeks can go by til you get any answer. I ended up being offered two replacement trays and a 50% refund of one of the consoles. I offered instead getting the trays and me paying 50% to get a new console without blemishes and with the antislip pad that according to them "only some models have". Which is absolute BS since there are no distinctions made on their website or when you are ordering. In the end at least I got the two trays this time with boxes around them, but the console ONCE AGAIN had no anti-slip pad. Ridiculous. All in all I probably paid 200€ for a p*ss-poor service and getting not really what I expected. Stay away!!!

1 month ago I’ve ordered a modular bottle and haven’t heard from Couch Console ever since. Customer support replies me that they would send it someday but never specify exact date.

Order no. 40184

Perfect for a gift! Amazing customer support and order form so easy to fill.
Great job guys!

Amaze to see the Quality of product and how ergonomically its designed . Looking for something like this on social media and other platforms and got this .

Great product - the cup holder and charging work very well and it is easy to clean.

1st one arrived incorrect spec and damaged unfortunately but 1st class customer service meant we had a correct replacement a few days later.

Overall a great product and strong back up if there is an issue. Recommended.

I received it very fast ! The product is very high quality and im satisfed with it!

Ich liebe das Produkt!!! Ich bin absoluter Fan von der Firma. Extrem guter Kunden Support. Die Qualität ist finde ich extrem gut. Ich habe mittlerweile zwei Couch consolen und liebe sie! Die Funktionen sind echt sehr gut und die Produkte sind sehr durchdacht. Auch die neue Flasche von der Firma ist Mega gut!!!

I received it fast. Pretty unique and interesting product. It’s always on my couch. I also use it in the bed when watching movies.

I ordered the Couch Console as a gift for my husband for Christmas. It arrived on time and at a first glance it was a very useful item. I waited before giving this review just for my husband to prove me right!!! He is sooo happy with the Couch Console and uses it every night. It’s great to hold your beer, snacks, even charge your phone. What I love about it is that you can easily move it around the house. It’s very stable and honestly it really makes a great, original and useful gift! Thank you, Couch Console!

Edited to include latest updates:

I've liked the idea of the CoachConsole ever since their crowdfunding days, so I finally decided to get a couple for my parents for Christmas last year. I ordered pretty late (17 Dec), so I understand that the products shipped in early January, that's on me.
At that time, I wasn't able to verify the package, so only later did I find out that instead of the two units ordered, only one was delivered (and that one was the wrong color).
I got in touch with the vendor, they promised to investigate and we agreed on shipping the second unit. Three weeks passed with no progress, until I finally escalated and posted a review. Almost immediately, I finally got tracking information for the new shipment and CouchConsole proactively offered a refund on top of that.
Now, I do appreciate that they came through at the end, and the refund wouldn't even have been necessary, though it's a nice gesture. My main issue is that a customer should be able to reasonably expect that they receive what they pay for, and shouldn't be forced to push and threaten repeatedly to get things resolved. My hope is that this was a one-off and they step up their game, otherwise a good product suffers from poor customer experience.

I was an original backer and ordered one when they had the campaign - received it back in 2021 and just ordered andother one on their website as a gift for a cousin. Delivery was fast and i am pleasent surprised to see how long they've come. As working in logistics i understand how difficult it it for a small company to be able to ship products all around the world. Congrats and keep up the good work 👏

Happy with the product, order arrived fast

I AM BEING REPEATEDLY HARASSED TO TAKE DOWN THIS REVIEW BY COUCH CONSOLE. Buyer be very aware of purchasing anything from this bizarre company.

2/23/2024 Update: After paying to return the product because they refused to issue a return label it took them over a month and me filing a claim with my credit card company to finally get a refund. They received the product back on 1/12/24 and did not issue a refund until 2/20/24.

Ordered 4 for Christmas gifts on Dec 7th. Never received so emailed company on Dec 22 if not shipped to cancel order. Emailed again and opened dispute with PayPal to get money back. They shipped item on Dec 29th that I had already cancelled and no longer had need of and now want me to pay to return instead of just never sending the items like was asked. This company is a disaster that certainly doesn’t care about customers and isn’t going to be around very long at this rate. I feel bad for all the people who put money in on kickstarter.

Ordered a couch console as a Christmas present. Item was delivered within a week but unfortunately was the wrong colour. Contacted the company by email, who requested proof of the error and then the issue was quickly resolved. Prompt, friendly customer service by email.

Must be a scam. Paid in full over 30 days ago and no word, no sign of my product. Regrets. Beware, DO NOT BUY.

Wasn’t sure about ordering - but there was a promotion so i decided to pull the trigger, and i’m glad i did so. I use it daily, but mostly in the bed. it’s perfect for keeping things all in one place - was looking for the remote through the bedsheets all the time before 😅 Ordered in sept 2023 - arrived in a few days 🙌 really appreciate this startup’s struggle - sondecided to support them with this review

Ordered one in Romania, recived it in a couple of days - love it. I use it daily - like the fact i can relax in the evening and have my drink nearby. also like the fact i ca easily take it from one room to the other!

The Couch Console is a really helpful little device! I love the customizability with options to swap out modules. The whole things seems to have great build quality with lots of utility. Their customer support is excellent as well. I'd definitely recommend giving it a try!

Such a great product. Loved it absolutely 💯