Maria is the GREATEST!!! What an incredible experience at Country Floors! Everything--from our first phone call to our super fast delivery--was Perfect! Extremely knowledgeable, attentive, patient A... ãã£ãšèŠã
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I have had the most wonderful experience shopping for tile with the help of Maria Ponciano! I have a very old, Country Floors backsplash in my kitchen and wanted to find something for a fireplace sur... ãã£ãšèŠã
Excellent choice of natural stones and hand made tiles and such.Iâve purchased my kitchen countertop recently from them.The sales person was very knowledgeable and helpful.I would highly recommend Cou... ãã£ãšèŠã
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Always a pleasure to work with these guys. Very quick responses to any questions we may have. Wide variety of products at great prices. Looking forward to doing continued business with them!
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High-end Ceramic, Marble, Porcelain and other natural stone tiles and mosaics, Go-to source for prominent designers and architects.
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E 16th St 15, 10003, New York, ç±³åœ
- 2126278300
- countryfloors.com
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The tile came quite quickly
The tile came quite quickly, and it is just what I wanted. Thanks!
Extremely Poor communication
Extremely Poor communication. Placed several phone calls to check on tile that had not shipped. My phone calls were not returned. After multiple times and weeks of telling me the tile was in stock in New Jersey, I was told it was damaged and it would be months before it would be in. I have cancelled the order and Iâm waiting on a refund.
Easy website, great selection
Country floors has a great choice, and purchasing a sample was easy. The sample was sent really quickly and was well packaged. We have received broken samples from other vendors because they hardly packaged them. I had never heard of them prior to this. A Google search found them, or at least their tile. I will now go to their site when looking for something specific.
Great customer service & resolutionâŠ
Great customer service & resolution when problem arose!
Shipping Issues
I made an order for an example tile and received the order info, but never any shipping. I had to ask twice over multiple weeks to find out what was happening with my order and when it was going to be shipped. They did overnight it when it was finally shipped, to make it better. The CS Agent was very nice and apologetic.
First time ordering Tile online
I placed a 1sf order online pf 4x4 tumbled marble for sample purposes and it was packed perfectly, and arrived in 4 business days by UPS.
Even though they say the tiles are inâŠ
Even though they say the tiles are in stock it still takes a very long time before they send them out.
I needed a sample for an upcomingâŠ
I needed a sample for an upcoming project. The salesperson was very friendly and very helpful.I received my sample in 3 Days. Thanks.
The shipment arrived with broken tilesâŠ
The shipment arrived with broken tiles but the company followed up and sent replacements. I'm impressed that they reached out to make sure everything arrived ok and made good on their product and services.
Absolutely stunning tiles
Absolutely stunning tiles, samples sent promptly and very well packaged.
Beautiful tile sample!
Highly Recommend Country Floors!
I am an Interior Designer and am fortunate to work with Jim and his team @ Country Floors on a regular basis. Not only do they carry an array of quality materials at varying price points and stock. They always go above and beyond to ensure that my projects have the materials and samples needed for presentation. I always enjoy bringing my clients into the showroom to enjoy and source from their beautiful displays.
Best customer service!
I am an interior designer in Sonoma, CA and I will make a special trip to Country Floors for the tile selection but more importantly for the customer service, specifically Jim Eruyan who is outstanding. He understands how to work with designers and gets quotes and orders done with incredible speed and accuracy. Highly recommended!
Country Floors goes above and beyond
Country Floors was so helpful when some tiles arrived broken in shipment. Cansu sent us new tiles overnight to meet the schedule for our kitchen remodel, so nice!
Great Product & Service!
Tile samples are even more beautiful than the photo, and I received them quickly. Thank you for the great service.
Very good costumer services and fastâŠ
Very good costumer services and fast delivery.
I did need to follow up with an emailâŠ
I did need to follow up with an email and call to check on my order.. after which it was sent.
The sample tile was never sent
The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.
Expensive and terrible service.
Shipping costs are ridiculous. Then i get an email to say itâs being delivered but it hasnât. Itâs just been picked up by/sent to the trucking service (as if country floors job is over???) then I get an email from a delivery coordinator (Sophia) who asks if Iâve had a good experience. I havenât even received the tile yet! She gives me the trucking companyâs info so I can schedule the delivery. They came yesterday as scheduled, but the driver didnât answer my call when I returned her call. I left a message and sent a text asking for a confirmation that the tile was delivered. My contact on site said thereâs nothing delivered... still. I get delayed and vague responses when I get them. This is a TERRIBLE experience. I will never order from your company again.
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