Everything is always packaged really well, arrives on next day delivery. Brilliant little shop, highly recommend getting products from cozy glow, make beautiful candles that smell amazing.
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I placed an order never recieved it tried to contact that was hard managed to email.in the end recieved an email saying sorry and would try to resolve the issue then nothing from there never recoeved... もっと見る
Always goes above and beyond very kind caring and an asset to his community in Coulsdon London 😍🥰
This charming little shop is exactly what independent retail should be. The handcrafted candles are beautiful. What really sets this place apart is the genuine, no-pressure atmosphere. You can browse... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Discover the world of Cozy Glow and shop everything from handmade soy candles and home fragrance to bath and beauty, and home and kitchen.
連絡先
160 Brighton Road, CR5 2NE, Coulsdon, 英国
- +44 20 3697 0273
- team@cozyglow.co.uk
- cozyglow.co.uk
3.6
まあまあ
225件のレビュー
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ネガティブなレビューの 90％に回答しています
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Lovely products and fast delivery
Lovely products, beautifully wrapped. I love the candles, they smell fabulous. Such a wonderful shop x
2019年11月13日
自発的なレビュー
Cozy Glow からの回答
Thanks for your kind words Melissa. We're so glad to hear you enjoy our candles and that they make your home feel cozy and inviting.
We love hearing from customers like you who have found a new favourite product or discovered something they didn't know about before! If there's anything else we can do for you, please let us know.
Excellent service and the loveliest…
Excellent service and the loveliest candles 👍🏼
2019年11月8日
自発的なレビュー
Cozy Glow からの回答
Thank you for your review, Sarah! We're so happy to hear that you had a great experience with our staff and product.
I'll be sure to pass on your feedback to the team. I hope we can continue providing you with excellent service in the future!
Excellent seeice ..lovely products
2019年11月6日
自発的なレビュー
Cozy Glow からの回答
Thank you for your review Nuala! I'm so glad to hear that you are enjoying our products. We hope to see you again soon.
Cozy Glow からの回答
I am so glad to hear that you had such a great experience with our company, Cyril! It sounds like you're really enjoying the scents and service we provide.
We are always looking for ways to improve our customer's experiences, whether it be through new products or more efficient delivery methods.
Thanks again for taking the time out of your day to leave us this review!
found cozy glow through Instagram
found cozy glow through Instagram , ordered a few candles , absolutely gorgeous smelling candles , ordered more .
2019年10月16日
自発的なレビュー
Cozy Glow からの回答
Thank you for taking the time to leave a review, lyoung! I'm so glad that you found us through Instagram and were able to order some of our candles. We're always happy when we hear about people who are enjoying their Cozy Glow experience.
I will be sure to pass your feedback on to our team here at Cozy Glow - we love hearing from our customers when they enjoy our products or find new ways to use them. Thank you again for your review!
Amazing!!!!
2019年10月15日
自発的なレビュー
Cozy Glow からの回答
Fran, thank you for the five-star review! Thank you again for trusting Cozy Glow as part of your needs and we hope to have an opportunity to serve you again soon!
Fantastic company and service
Fantastic company and service; will definitely use again and have recommended to my family and friends
2019年10月7日
自発的なレビュー
Cozy Glow からの回答
Thank you for your review Lorna! I'm so glad to hear that you are enjoying our products and service. If there is anything we can do for you in the future, please don't hesitate to reach out.
Great candles and great staff.
Great candles and great staff.
Friendly and professional
2019年10月7日
自発的なレビュー
Cozy Glow からの回答
Thank you for your review Vincent. We're so glad to hear that you enjoyed your experience with Cozy Glow and our staff! If we can be of any help in the future, please let us know.
Excellent service always.
2019年9月10日
自発的なレビュー
Cozy Glow からの回答
Thank you for the five star review Karen! It's great to see we're meeting your expectations and providing excellent service.
We strive to provide a high level of customer service and it is always nice when our customers notice. We hope you'll continue to enjoy Cozy Glow products in the future, thank you again for taking the time to leave this review!
Would recommend!
Really pleased, exactly what I was looking for!
Easy to use website, fast delivery and well packaged. Thank you!
2019年9月3日
自発的なレビュー
Cozy Glow からの回答
Hi Rebecca,
I'm so glad you're pleased with your purchase!
We also want to make sure that the website is easy for everyone, including those who are new to Cozy Glow. If there's anything about the site that doesn't work for you or if you need help finding something, please don't hesitate to reach out via email at info@cozyglow.co.uk or by phone.
Amazing products and amazing service
Amazing products and amazing service! Highly recommended as a gift or just a little treat for yourself! Keep up the great work!
2019年9月1日
自発的なレビュー
Cozy Glow からの回答
Thank you so much for the review! We're thrilled that you love your Cozy Glow products and we hope to hear from you again soon!
Really lovely little shop in Coulsdon
Really lovely little shop in Coulsdon. I love their selection of candles and gifts. I’ve bought several of their natural soy candles, they smell amazing. Pumpkin spice is my favourite. Well worth a visit and supporting our local businesses. I hope this one stays as it I love the things in there.
2019年8月31日
自発的なレビュー
Cozy Glow からの回答
Hi Lorraine, thanks so much for your review of our shop! We're glad to hear that you've enjoyed the candles and gifts in store. Our goal is always to provide a positive experience for all visitors.
We have some exciting plans coming up, including an upcoming expansion into new product categories which will offer something for everyone. As always, we'll be sure to keep you updated with any changes via email and social media channels if this should happen soon. Please feel free to reach out anytime with feedback or questions about what's happening at Cozy Glow!
I Have been to the Cozy Glow shop many…
I Have been to the Cozy Glow shop many times and have had nothing but excellent service and politness from either of the young men that serve me , and if there was anything that i wanted and wasn't in the shop , they would order it for me , from the amazing candles to the perfumes it has never been any trouble for them , A big Thank You Cozy Glow .
2019年8月31日
自発的なレビュー
Cozy Glow からの回答
Hi Carol,
Thank you for the review and the kind words. We're happy to hear that you've had such a great experience with us!
Customer service alone is incredible!
Customer service alone is incredible!
There are some days where I will just pop into the shop for a chat and the two young men that work there are so pleasant. All of their products especially their candles are wonderful! They're natural which to me is already a massive plus! The smells fill up the room for hours on end. My particular favourite is the Pumpkin Spice. It just is a wonderful reminder that winter is coming (my favourite season) If I've ever had a problem they are always quick to put it right. A wonderful small business helping its local community.
2019年8月30日
自発的なレビュー
Cozy Glow からの回答
Thank you so much for your review Eliza! We're so happy to hear that our customer service and products are making such a difference in your life. We love hearing about the moments when we can add happiness to someone's day, which is why we work hard at being there for people whenever they need us.
We hope this means you'll come back soon and visit us again :)
Try another brand.
Candles do not stay alight for longer than 30 minutes before going out. Bought 3 large candles,
same issue with all 3, have been trying to get replacements for over 2 months. Customer services is terrible.
2019年7月30日
自発的なレビュー
Cozy Glow からの回答
We're sorry to hear that you had issues with your candle, we would like to investigate your issue further with you if you'd like to contact us.
Absolutely fantastic and consumer…
Absolutely fantastic and consumer friendly service. Spent time helping with my specific questions relating to the scents of their soy candles. Nothing was to much trouble and I’m hoping the scents are as great as their customer service thanks
2019年7月28日
自発的なレビュー
Cozy Glow からの回答
Thank you Bria for your kind words. We're so glad to hear that our customer service team was able to help you find the perfect scent for your home!
Cozy Glow からの回答
Thank you for your review! We are so happy to hear that you love Cozy Glow and want to support our small business. Thank you again for choosing us, we really appreciate it.
Cozy Glow からの回答
Thank you so much for your review, Mrs. Smith! I'm glad to hear that the product arrived promptly.
We sincerely appreciate all of our customers' feedback on their experience with Cozy Glow products - it's what helps us grow and improve as a company. We hope to continue providing quality products at an affordable price while maintaining excellent customer service, which is why we're always listening closely for any suggestions or comments about how we can do better.
Cozy Glow からの回答
Thank you for your review Anna, it's always a pleasure to hear from our customers.
I'm so glad that you were happy with the candles and service - we're committed to providing both! If there is anything else I can do for you in the future please don't hesitate to let me know.
Cozy glow is a lovely shop
Cozy glow is a lovely shop, ran by kind, genuine, friendly guys. All of their candles smell absolutely amazing, last really long and fill the room with a gorgeous scent. They always stock the best little bits and bobs that are perfect for gifts to yourself and others!!!! Also the room sprays are so heavenly! Seriously can’t recommend this gem of a shop enough! Xx
2019年5月25日
自発的なレビュー
Cozy Glow からの回答
Charlyy, it's wonderful to hear that you enjoyed your visit to Cozy Glow! Thank you for taking the time to leave a review. I'm glad that our candles and room sprays pleased you too. We take pride in providing an inviting atmosphere with quality products at fair prices - and we're so happy to know they were appreciated by someone as lovely as yourself.
We hope you'll come back again soon!
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