Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It’s been 12 years since we purchased her Resmed S90 so when we recently replaced it with the latest Air 10 machine … WOW! What a magnificent difference in the upgrade of the CPAP machines. She said... もっと見る
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I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney. It is good to be attended by people who enjoy their work. Al... もっと見る
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You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... もっと見る
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企業情報
CPAP Australia について
当該企業による記述
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
連絡先
4.2
ほぼ満足
3037件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CPAP Australia からの回答
Hi Haydos! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia.
Order incomplete
I am still waiting for the order to be completed. Haven't received the mask that was ordered and paid for which was also the biggest expense and what I am needing.
2023年6月6日
CPAP Australia からの回答
Hi Peter, we generally get orders out as soon as possible so this is quite strange. We would like to have a look into this for you. If you'd like, you may reach out to us at cpap@cpapaustralia.com.au. Sleep Well, CPAP Australia
CPAP Australia からの回答
Hi Wilhelmina! Thank you for your review, it is much appreciated! We take pride in our customer service and satisfaction. We look forward to seeing you again in future. Sleep well, CPAP Australia
Good value and speed of service
2023年7月15日
CPAP Australia からの回答
Hi Jacques! We are so thrilled to hear of your easy experience. We appreciate your time in submitting this fantastic review. We hope to see you again in future. Sleep well, CPAP Australia
Service was great
2023年6月24日
CPAP Australia からの回答
Hi Tim! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Rapid receipt of items
Rapid receipt of items. Friendly helpful phone service, easy to navigate website.
2023年6月23日
CPAP Australia からの回答
Hi Roslyn! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
CPAP Australia からの回答
Hi Dixie! We are so thrilled to hear of your easy, prompt experience. Thank you so much for sharing this fantastic review! We look forward to seeing you again in future. Sleep well, CPAP Australia
Very poor customer service
Very poor customer service. Given incorrect information regarding return of item. Follow up non existent.
2023年7月13日
CPAP Australia からの回答
Hi Sandra, Thanks so much for sharing your review with us. We’re sorry that your recent experience with our team fell short of expectations and that there may have been some miscommunication. We intend on making this right, so please email us at cpap@cpapaustralia.com.au and we will have a further look into this. Sleep Well, CPAP Australia
Online ordering was an easy process.
Online ordering was an easy process.
Ordered items were well packed and undamaged when the parcel arrived.
I was unpleasantly surprised by the cost of one item in particular. The cost, at the discounted price, was 4 x the cost advertised for the same product in USA.
2023年6月22日
CPAP Australia からの回答
Hi Myra, thanks for sharing this, glad to hear your online experience was nice and easy. In terms of the pricing, please note that products available overseas are priced differently and from many many different suppliers. We would suggest looking within Australia for more accurate pricing and reliable delivery etc. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Easy to deal with
Bought a new style mask that didn’t and up working for me, the team were happy for me to return it and I purchased another mask which fits perfectly.
2023年7月13日
CPAP Australia からの回答
Hi Marc! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Prompt delivery
2023年7月13日
CPAP Australia からの回答
Hi Merrilyn! Thank you for your review, it is much appreciated! We are thrilled to hear your delivery was easy and prompt. We look forward to seeing you again. Sleep well, CPAP Australia.
The staff at Ashburton was extremely…
The staff at Ashburton was extremely friendly, knowledgeable and helpful
2023年6月22日
CPAP Australia からの回答
Hi Richard! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
CPAP Australia からの回答
Hi Marella! We couldn't be more thrilled to hear that you had a smooth experience. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia.
Quick delivery and a good product.
2023年7月13日
CPAP Australia からの回答
Hi David, Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support. Sleep well, CPAP Australia
Good customer experience, good equipment.
I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney.
It is good to be attended by people who enjoy their work.
Also, it is very satisfying that the equipment is high quality!
Thank you
.Michael S.
2023年7月30日
CPAP Australia からの回答
Hi Michael! Thank you for your review! It's so nice to hear that our team were able to support you. We'll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia.
Emergency away from home!
I traveled from the US to Australia. While I was in Australia, I damaged my CPAP hose. 😭
CPAP Australia has exactly what I needed, delivered promptly. Holiday saved!🥳
2023年7月13日
CPAP Australia からの回答
Hi Corlis! Thank you for your review, it is much appreciated! We love to hear when our team gets it right - thank you so much for taking the time to share this with us! Sleep well, CPAP Australia
Unable to rate
I am unable to rate the use of this product as I am still waiting for my order to arrive. The item has been on back order for quite a long time.
2023年6月21日
CPAP Australia からの回答
Hi Samantha, sorry to hear this. Sometimes we do have some items that are on backorder which is in most cases out of our control and waiting for more stock can be sometimes timely depending on suppliers. We do however understand this translates negatively on us. If you would like to cancel the order if still not received, we can do that also. Please reach out and let us know! Sleep Well, CPAP Australia
Great service easy to use fast delivery
2023年6月20日
CPAP Australia からの回答
Hi Christian, We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future. Sleep well, CPAP Australia
CPAP Australia からの回答
Hi Paul! We love to hear when our team gets it right. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
CPAP Australia からの回答
Hi Heather, We couldn’t be more thrilled to hear that order was easy and the delivery was quick. Thank you for your review. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Trustpilot エクスペリエンス
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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