The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience eac... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tr... もっと見る
企業が回答しました
Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
企業が回答しました
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
連絡先
83 Ducie Street, M1 2JQ, Manchester, 英国
- support@craftamo.com
- craftamo.com
4.1
ほぼ満足
272件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Awesome Art Supplies
I found Craftamo through my desire to take up watercolor painting again. Sarah Burns videos on YouTube led me to my first Craftamo purchase. I am pleased with everything about my experience as a customer. I purchased a few brushes and came back for more.
2026年1月7日
自発的なレビュー
Craftamo からの回答
Hi Wende,
Thank you so much for sharing this - it truly means a lot to us.
We love hearing that Sarah’s videos helped spark your return to watercolor, and we’re honoured that Craftamo could be part of that journey. Collaborating with artists like Sarah is something we care deeply about, so knowing it resonated with you makes our day.
We’re thrilled you enjoyed your brushes enough to come back for more, and we’re grateful to have you as part of the Craftamo community. Wishing you many happy hours of painting ahead 🎨✨
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Delivery issues, company intervention
Edit as of 06/01/2026:
Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong.
I have since had several responses, emails and correspondence from the company who apologised for any issues, kept an eye on the tracking and then proceeded to escalate with Evri when there was still no delivery several days later despite the delivery company stating it was 'being delivered today' (for the 5th time). Funnily enough, the parcel was then delivered that day to the postal stop I had requested.
I have my brushes now and can confirm they survived. The quality seems good from what I've used of them so far. The box they came into was sadly battered to all hell, so I'm knocking a star off for that. I'm fairly sure that's Evri using my parcel as a football mind you. Most of my issues are based with Evri at this point. We have historical issues with them in the south of England and the tracking website was down for Evri as well making the whole ordeal even more stressful than it needed to be.
That being said, big thanks to Dan for personally looking at my case and sorting things out. He was very professional and kept his word about keeping track of the delivery and escalating if there was no improvement.
Original post:
I really, really wanted to like this company. I don't like leaving bad reviews, or 1 stars, but considering I don't even have to product to say if it was at least good or not, I don't have much of a choice.
Sarah burns is one of my favourite gouache artists and when I saw her video on the restock her her travel set, I caved and brought it. It wasn't cheap for synthetic brushes, but it was supporting an artist I looked up to, and it was my birthday month, so I decided to treat myself.
I made my order on the 12th, but had realised the Shopify auto log in had 'auto-corrected' my shipment address to my old one (even though I'd put in the correct one originally). I emailed Craftamo immediately after making the order. They shipped in 2 days, I didn't get an email response until 15th. Orders already in transit, they can't do anything, 'but you can try contacting the courier when it's closer to transit'. But hey, the email had lots of emoji sparkles (and not even an apology), very professional. Strike one.
So I got onto Evri (and feel nervous cause Evri does NOT have a good reputation), and organise to have it dropped at a parcel pick up point.
A week goes by, then another. No update, parcels still 'on it's way'. I expected a bit of a delay because of Christmas, but it was supposed to be 48h tracked shipping and it's now getting silly. My birthdays been and gone (28th), and I'm still down a £60 paint brush set that cost another £10 in shipping from the same country. Strike 2.
I go onto Evri to see about contacting them for the delay, it just says contact the seller. I email again, and get an automated response back saying they'll attempt to respond to my email in 24 hours. That was on the 29th. It's now the 2nd. No response from Craftamo, and now Evri's tracking won't even accept my tracking number. Strike 3.
At this point, they can cancel the whole shipment (if it even exists anymore) and give me my money back. I won't be making another purchase from Craftamo, and if I don't hear back I will be escalating. I've had less problems from fake sellers on ebay.
2025年12月12日
自発的なレビュー
Craftamo からの回答
Hi Alexandra,
Thank you for sharing this - I’m genuinely sorry for the frustration caused by this delay, particularly over the Christmas period.
The order did ship correctly and on time from our warehouse, however it appears that the courier has experienced an extended delay. I’ve reviewed the tracking personally today and can see the parcel is now out for delivery.
I’ve reached out to you directly to ensure this completes smoothly, and to step in immediately if there are any further issues.
We appreciate you supporting an artist collaboration and regret that the delivery delay overshadowed the experience.
Regards,
Mau
Customer Happiness Agent
Craftamo
I purchased Emma’s Travel Brushes.
I purchased Emma’s Travel Brushes and I’m really impressed.The brushes are beautifully made, hold water well, and perform just as well as full-size brushes despite being compact.Perfect for painting on the go.
2025年12月15日
自発的なレビュー
Craftamo からの回答
Hi Olsen,
Thank you so much for taking the time to share this!
We’re really glad to hear you’re enjoying the Travel Brushes and finding them just as capable as full-size brushes. Your feedback truly means a lot to us 🎨💛
Regards,
Mau
Customer Happiness Agent
Craftamo
This is the review I wish I had read before dealing with Craftamo.
I subscribed to the Emily Hughes brush collection for a 6-month term. The company missed their own shipping deadline of December 15th without any notification. On December 21st, I contacted them myself because the package still hadn't been shipped.
I requested to cancel my subscription. They initially tried o claim a $110 penalty, stating that all subscriptions are for 12 months, even though I specifically signed up for 6 months. While I was clarifying the penalty costs, they spent few days trying to persuade me to stay instead of processing my request.
I clearly stated my desire to cancel three times. Despite this, they shipped the package on December 24th—ignoring my repeated requests. After it they charged me $55 and only then officially canceled the subscription.
I am deeply disappointed and I would advise anyone to think a hundred times before signing up for a subscription through this service.
UPDATE TO CLARITY: The information stated in the company’s public response does not reflect the actual facts.
The first box costs $65 and was charged in September at the time of purchase, as shown in my payment records. The subsequent $55 charge was applied later and was explicitly confirmed in writing by Craftamo support as an "early termination fee" in our private correspondence.
UPDATE 2:
A few days later, a company representative contacted me, and they processed a full refund of the penalty fee.
2025年12月23日
自発的なレビュー
Craftamo からの回答
Hello Julia,
Thank you for taking the time to share your experience. We’re genuinely sorry that the delay to your first box caused frustration, and we appreciate the opportunity to clarify the situation for transparency.
This subscription was purchased as a 6-month pre-sale plan, delivered in monthly boxes. As clearly outlined at checkout and in our subscription terms, pre-sale subscriptions include:
• A 14-day cooling-off period after purchase.
• Once this period has passed, the first box ships as scheduled.
• A further 14-day cooling-off period after receiving the first box, during which the remainder of the subscription can be cancelled in accordance with distance-selling regulations.
In this case, the original shipping date was delayed due to the late arrival of ShinHan Professional Gouache from Korea, which is an integral component of the Emily Hughes Brush Collection. While we acknowledge that this delay should have been communicated more clearly, it was not intentional and was outside our direct control.
Regarding the charge mentioned: No cancellation penalty was applied.
The $55 paid covered the first box of the subscription, which was shipped. The remaining months of the subscription were cancelled in full, exactly as requested and in accordance with the policy agreed to at checkout.
That said, we absolutely understand how disappointing it can feel when expectations aren’t met — especially when a delivery is delayed. This experience is not representative of the standard we aim to provide, and we take this feedback seriously.
As a gesture of goodwill, we would be happy to offer one of the following:
• Store credit for future use
• A partial refund on the first box
• A complimentary product from our catalogue
If you’d like to discuss one of these options, please reach out to our support team at support@craftamo.com and we’ll be glad to assist.
We truly value our customers and our artist collaborations, and we’re committed to improving communication around any delays moving forward.
Regards,
Darlene
Customer Happiness Agent
Craftamo
Beautiful Art Kits
I have used Craftamo subscription service for some months. I love the art boxes, I find the quality of the watercolour paints and brushes to be very good. It's a treat each month to receive an artificial box.
The customer service responed quickly to email queries and are helpful.
2025年12月23日
自発的なレビュー
Craftamo からの回答
Hi Natalia,
Thank you for taking the time to leave a review — I’m genuinely sorry to hear how frustrated you’re feeling, and I’d like to clarify a few important points so this can be resolved properly.
Firstly, regarding the brush roll: this item is scheduled to be included in Box 3, not Box 2. It was never intended to be packed with Box 2, so nothing is missing from the box you’ve just received.
In relation to Box 1, a replacement box is in progress, and when you contacted us about the delay, we proactively offered a $20 USD store credit as a goodwill gesture.
Regarding the August brush order, this was also shipped, and when delivery issues were reported, a $8 USD credit note was issued immediately to compensate for the inconvenience.
We have checked our records and can confirm that all credits are active and available for use. If there was any issue applying them at checkout, our support team is always happy to assist — please contact us for assistance.
We absolutely understand how multiple deliveries and timelines can feel overwhelming, especially with a subscription, but we want to reassure you that your orders have been fulfilled correctly, but delays may have occurred due to the busy Christmas season.
Please reach out to our customer support team directly so we can ensure everything is applied correctly and put this right for you — we’re always here to help and want you to enjoy your Craftamo experience.
Kind regards,
Mau
Customer Happiness Agent
Craftamo
Box never arrived
Box never arrived. I preordered an artist box i August 2025 where the money also was drafted from my account. The box was scheduled to be shipped mid October. However I didn't receive a shipment notice until late October. Now, on December 19th, I have yet to receive the box. I was told late November, that a new box would automatically ship by November 28th, but that didn't happen. I have written several emails to the support team but they are not responding. I would not order from here again.
After my above review I have been in daily contact with Craftamo to resolve the delivery issues.
2025年8月26日
自発的なレビュー
Craftamo からの回答
Hello Maria,
Thank you for reaching out and for sharing your experience with us. I’m truly sorry to hear about the delay and the frustration it has caused — especially after waiting since August and not receiving clear updates. I completely understand how disappointing this must feel, and I want to assure you that we take your concerns very seriously.
I’ve checked into your order, and I can confirm that we’re investigating the shipment issue with our fulfillment partners to understand why the box hasn’t arrived as scheduled, and we’ll be shipping a replacment if it doesn’t arrive as scheduled. I’ll personally follow up to make sure you receive a clear update and resolution.
We never want our customers to feel ignored or misled, and I apologize for the lack of communication you’ve experienced. Your trust matters to us, and I’ll do everything I can to make this right.
Regards,
Darlene
Customer Happiness Agent
Craftamo
Resolved: Mold on the brush and no reply from customer support for a long time
I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support request through their website but I got no reply at all. It’s been at least a week. I payed extra for protection during ordering.
Update: After I contacted the artist (the one who created the set) who was really understanding and helped to reach out to Craftamo team, I got a reply from the support and they’ve sent me a replacement. I’ll update the review again once I get it.
Update: I got the replacement set. It was ok. Came quicker than I expected. Meanwhile I wiped the damaged brush and I think it’s still usable, a lot of the white things wiped off. I don’t know yet how it’ll perform when painting. Overall, it was a lot of hassle, but in the end I got two sets of good brushes that I’m going to use. Thank you for resolving the issue.
2025年12月11日
自発的なレビュー
Craftamo からの回答
Hi Alla,
Thank you so much for reaching out, and I’m really sorry for the delayed response. 💛 We completely understand how disappointing this must be, and we truly appreciate your patience.
To apologise for this, we have sent you a brand-new set instead of just a single brush to ensure you have the full experience 🖌️✨
Thank you again for your understanding, and we’re so sorry for the inconvenience. We can’t wait for you to enjoy your new brush set! 🌸
Best regards,
Mau
Customer Happiness Agent
Craftamo
I want to thank Joni young
I want to thank Joni young , for choosing such beautiful paint, from Craftamo!. The quickest delivery I’ve received from the UK. Their customer service , is top notch! If you have any concerns about your delivery, they respond in a timely matter, to assist you in your concerns and needs! Thank you Craftamo, I will definitely re purchase again in the near future!..
2025年12月16日
自発的なレビュー
Craftamo からの回答
Hi Louise,
Thank you so much for your kind words! 💛 We’re thrilled to hear that you loved the paint and that our delivery and customer service met your expectations ✨
It means a lot to us to know our efforts are appreciated, and we can’t wait to help you with your next purchase 🖌️💖
Thank you again for sharing your experience and for being part of the Craftamo community! 💕
Warm regards,
Mau
Customer Happiness Agent
Craftamo
12 Days of Christmas with Emma Lefebvre from Craftamo
I received from Craftamo my 12 Days of Christmas with Emma Lefebvre and loved everything in the box. I put the watercolor paint brushes to work right away. The quality of the brushes are superior to some of the other watercolor brushes I have. Would definitely go back to Craftamo to check out other items when needed.
2025年11月26日
自発的なレビュー
Craftamo からの回答
Hi Jeanette,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your 12 Days of Christmas box with Emma Lefebvre and that the watercolor brushes are working so well for you. Your kind words about the quality mean a lot to us. We can’t wait to welcome you back to Craftamo for more creative adventures! 🎨✨
Best regards,
Mau
Customer Happiness Agent
Craftamo
Excellent customer service
I recently purchased Emma Lefebvre X Craftamo Signature Brush Set and I absolutely love these watercolour brushes. From the very first moment I was in contact with Craftamo they have been a pleasure to deal with. I am extremely impressed with their level of customer service. My emails were answered promptly. I was notified as soon as the brushes were back instock. I live in Australia and was surprised at how quickly they arrived. Thank you so much Craftamo. Keep up the great work!!!
Jill
2025年10月21日
自発的なレビュー
Craftamo からの回答
Hi Jill,
Thank you so much for your beautiful message — it truly made our day! 💛✨
We’re absolutely thrilled to hear that you’re loving the Emma Lefebvre x Craftamo Signature Brush Set. They really are something special, and it means so much to us that they’re bringing you joy in your creative journey 🎨💕
It also makes us so happy to know that your experience with our customer service and restock notifications was smooth and positive. We always want you to feel supported every step of the way, and your kind words mean the world to our team 🥰
Australia is quite a distance, so we’re extra glad the brushes reached you quickly and safely! 🇦🇺✈️💛
Thank you again for taking the time to share such lovely feedback. We appreciate you more than you know — and we can’t wait to see what you create next! 🌟🎨
Warmest regards,
Mau 💛
Customer Happiness Agent
Craftamo
Great products and service!
Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common place to cut corners, but no, this paper was excellent and perfectly suited for the projects. Customer service has been excellent as well!
So this review makes sense, I've been a Craftamo customer for quite some time. I've gotten a monthly subscription box, a full brush set, and a few other odds and ends here and there. I'm about to start another monthly lesson series and am truly looking forward to it.
2025年9月25日
自発的なレビュー
Craftamo からの回答
Hi Rohvannyn,
Wow, thank you so much for your incredible review! We’re absolutely thrilled to hear how much you’ve enjoyed your Craftamo experience, from the brushes and paper to the lessons and subscription boxes. 🎨✨
It truly means the world to us to know that our products and courses have inspired your creative journey. We’re so excited that you’ll be joining another monthly lesson series, and we can’t wait to see what you create next! 🖌️💫
Thank you for being such a valued part of our Craftamo family. 💛
Regards,
Mau
Customer Happiness Agent
Craftamo
Craftamo Provides a Wn-Win-Win Experience
Ordering from Craftamo is seamless. Delivery is quick. Products are high quality! It’s a win-win-win! The artists they partner with are excellent. I particularly like the Emma Lefebvre brushes I purchased. Use them everyday. And their paper is a great quality. I love painting on it.
2025年10月24日
自発的なレビュー
Craftamo からの回答
Hi Louise,
hank you so much for your wonderful review! We’re so happy to hear that you’ve had such a smooth experience ordering from Craftamo and that you’re loving the quality of our products. 🌟
It’s amazing to know that the Emma Lefebvre brushes have become part of your daily creative routine and that you’re enjoying our paper too. Hearing this truly makes our day! 🎨✨
We’re so grateful to have you as part of the Craftamo family and can’t wait to keep inspiring your artistic journey. 💛
Warm regards,
Mau
Customer Happiness Agent
Craftamo
paint brushes
The paint brushes are of very good quality and value. Hold lots of paint and makes nice florals with the Lefebvre brushes.
2025年9月20日
自発的なレビュー
Craftamo からの回答
Hi Margarita,
Thank you so much for your kind words 💌 We’re thrilled to hear you’re enjoying your Lefebvre brushes 🎨🖌️. It makes us so happy to know they’re helping you create beautiful florals and bringing joy to your painting sessions 🌺✨.
Your feedback truly means the world to us, and we can’t wait to see what you create next 💕.
Regards,
Mau
Customer Happiness Agent
Craftamo
This is a reflection on craftamos service not the actual product
Update Dec 2025
After I posted my review
Craftamo did reach out and apologised for the mistake and refunded me the discounted amount.
would this have happened if i didn't write this review I'm not sure.
Everything i said was still true
- they did offer me a discount
- they did still take extra money out of my account without my consent or any form of acknowledgement
I think they should probably email or inform the client they will be taking money for a subscription just so that people are aware and can contact them if they have any issues. I will say when they do contact me they appear to genuinely care and want to resolve any issues but in saying this they recently flagged my review via trust pilot as they feel it contained defamatory content. As mentioned above they still removed money from my account without my consent or knowledge and I have the bank statements to prove this. Nevertheless I have amended my review. I dont think they are fraudulent but they made a grave mistake which cost me alot of money and stress but they have tried their best to remedy this and I am grateful for that.
Oroginal review Aug 2025
I WOULD LIKE TO STATE THAT THIS REVIEW IS PURELY A REFLECTION OF CRAFTAMO SERVICE NOT SARAH BURNS. HER KIT IS AMAZING AND WORTH 10 STARS BUT IM HIGHLY DISPLEASED WITH THE SERVICE FROM CRAFTAMO.
I purchased Sarah Burns box subscription kit in January 2025. I paid the 6 month subscription price which at the time was £224.I enjoyed the kit after a few months hence I contacted craftamo requesting to purchase the full kit in April 2025. craftamo kindly obliged and actually said they would give me a small discount which was great so in April 2025, £180 was taken out of my account . I was pleased I had purchased the whole year and could continue with my lessons.
However in July 2025 craftamo then took another £200 from my account without my knowledge which is just plain outrageous.
I was incredibly confused and angry and had now paid £600 for a kit that at most, was priced around £468 ( this was based on the monthly subscription of £39 pm) . I contacted them and they said they would look into it.
This morning I received a refund of £180.
Although they refunded me, they refunded me the discount they had offered me in ApriI . I mean why even bother offering me the discount in the first place and why are you taking out extra money without my consent. I'm incredibly dissapointed that a company that prides itself on customer service would do this. Its absolutely appalling. To add insult to injury I checked the price of the box subscription and its now been reduced to £ 193 for the 6 months meaning I've overpaid by £38. To some people thats not much but as the uk is in a cost of living crisis, £ 38 would help with me and my families costs.
Craftamo have quite literally lied to me and taken from my account . I don't understand why their pricing varies so significantly from month to month and why they think its ok to offer discounts and then take them back and most importantly to literally take money from people without any form of acknowledgement( an email would have helped).
Im highly dissapointed and I hope they do not do this to other people in the future.
2025年8月23日
自発的なレビュー
Craftamo からの回答
Hi Esther,
First of all, thank you for taking the time to share your feedback with us 🙏 We’re so glad to hear you’re enjoying Sarah Burns’ kit. She truly is an amazing artist, and we’re proud to collaborate with her.
That said, we’re deeply sorry for the frustration and confusion caused by your subscription payments. We want to assure you that we would never intentionally take additional funds without consent, and we completely understand how upsetting this must have felt.
To clarify, the duplicate charge was the result of a billing error on our system, not an intentional action. As soon as this was brought to our attention, we issued a refund to correct the mistake. We truly regret that the refund process also caused further confusion around the applied discount. This was not our intention, and we apologize sincerely for the way it came across.
We will also be refunding the remaining amount to ensure your subscription pricing is corrected in full ✅. Our team is actively reviewing our billing process to make sure this does not happen again.
We would love the opportunity to restore your trust. If you could reach out to us directly at support@craftamo.com, we will make sure to personally review your account and confirm everything is set right.
Thank you again for your honest feedback. It helps us do better. And most importantly, we hope you continue to find joy and inspiration in your art journey with Sarah’s wonderful lessons 🎨✨
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Products are ok, Service and Experience is woeful in Australia
The products are good and Sarah Burns curated excellent boxes with lovely tutorials. Unfortunately the dropshipping format of Craftamo itself has produced a tonne of issues for me. Firstly you can't just buy all 12 boxes for one lot of shipping and shipping to Australia is very expensive with one of the WORST couriers as the only option. I have multiple times now received duplicate products and am still waiting to recieve two boxes that I'm due to get me up to date with the products I should have. The customer service has been frustrating and inadequate. Because it's dropshipping, if your item is returned to the warehouse (due to poor couriers for instance), it will be destroyed which is incredibly wasteful. Wouldn't pay for this experience from Craftamo again.
Craftamo apparently tried to flag my review for harmful or defamatory content but their own response acknowledges my discontent. I am happy to provide evidence of the emails I received and how often I received the incorrect products. I've said nothing untrue in my review.
2025年7月15日
自発的なレビュー
Craftamo からの回答
Hi Lucy,
Thank you so much for taking the time to share your honest feedback. We’re truly glad to hear that you enjoy the products themselves and Sarah Burns’ tutorials. It really means a lot to us to know that part of the experience has brought you value.
At the same time, we’re genuinely sorry to hear about the challenges you’ve faced with shipping, receiving duplicate items, and your experience with our customer service. We understand how disappointing and frustrating this can be, especially with the cost of international shipping and the limited courier options currently available to us. We know this isn’t the experience you hoped for when you joined the subscription.
Regarding the missing boxes, I’ve just sent you an email to help resolve this as quickly as possible. Our goal is to make sure you receive everything you’re owed and to turn this part of the experience around for you.
Your feedback helps us see clearly where we need to do better, and we truly appreciate you taking the time to share it. Please know that we’re actively working on improving our shipping process, reviewing how we handle duplicate items, and strengthening our customer service so we can offer a smoother and more reliable experience going forward.
If there’s anything else you’d like to discuss or if we can help in any other way, please don’t hesitate to reach out. We’re always here and happy to help.
Thank you again, Lucy, for being open with us and for giving us the opportunity to make this right.
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Best quality materials, friendly and helpful contact
Each month I am already waiting for the Sarah Burns Box. The brushes for gouache inside are the best, I ever found, the colors are brilliant and the paper is strong and doesn't buckle to much. And the lessons with Sarah give great help and ideas even for me as an advanced painter.
Not everything always works perfect with sending and shipping the boxes, but - hey- we all are human beings and shit happens. For me important in these cases: I always get answers and help from the Craftamo guys and finally it works out fine. Therefore the complete five stars from me!!!
2025年7月5日
自発的なレビュー
Craftamo からの回答
Hi Doro,
Wow, thank you so much for your kind words and for sharing your experience with us! 😊🎨
We’re absolutely thrilled to hear how much you love the Sarah Burns Box, especially the brushes, the brilliant colors, and the strong paper. It means the world to us that you find value and inspiration in Sarah’s lessons, even as an advanced painter.
You’re right, sometimes little hiccups happen with shipping, and we truly appreciate your understanding and patience. It’s so encouraging to hear that you feel supported by our team whenever things don’t go perfectly. That’s exactly what we aim for. 💛
Your five-star feedback puts a huge smile on our faces and we can’t thank you enough for being part of the Craftamo family!
Wishing you many more creative and colorful painting sessions ahead! 🌿✨
Warmest regards,
Mau
Customer Happiness Agent
Craftamo
Awesome Brushes, Great Service
Brushes I purchased are called Bloom Wedge Brushes. They are really lovely. So good, I have purchased 6 sets. As a learner they are easy to use, can do many different strokes, go heavy or light touch due to the wedge. Made it easier to follow " Let's paint this" videos put up by Jen on Instagram who I follow. Would recommend them to anyone who likes painting florals, leaves, botanics. Also cannot say enough about how helpful Support (Mau) is in helping out with a problem I was having with my account. She was extremely quick and responsive in fixing up my issue. It has been a pleasure purchasing from Craftamo.
2025年6月30日
自発的なレビュー
Craftamo からの回答
Thank you so much for this wonderful review! 🌸
I’m thrilled to hear that you’re enjoying the Bloom Wedge Brushes and that they’ve made your painting experience even more fun and versatile, especially while following Jen’s tutorials on Instagram. It truly means a lot to know they’re helping you explore your creativity with florals and botanicals.
I also really appreciate your kind words — it was my pleasure to help sort out your account issue.
Thank you again for choosing Craftamo and for your trust in us. It’s truly a pleasure having you as part of our creative community.
Happy painting! 🎨✨
Mau
Customer Happiness Agent
Craftamo
I saw an ad for craftamo on Facebook…
I saw an ad for craftamo on Facebook and went to their page and was very impressed with what they had created. I ordered a set of brushes straight away and received them after a while and I am very happy with the brushes. I have thrown away other brushes I have used and now only use these from Craftamo.
2025年4月1日
自発的なレビュー
Craftamo からの回答
Hi Micheal,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that you discovered us through Facebook and that our brushes have become your new go-to tools. It’s truly the best compliment to know that you've replaced your old brushes with Craftamo—we’re honored to be part of your creative journey.
If you ever need anything or have any questions, we’re always here to help.
Regards,
Mau
Customer Happiness Agent
Craftamo
Terrible customer service, mediocre products
I gave this experience 1 star only because the paint and brushes I received were good quality. I had to contact customer support multiple times to be able to view the tutorial and they kept sending me messages about paying for the full year in advance, which I was unable to afford. The shipping costs were expensive and I never received my second box at all. Dan contacted me about my experience and I shared my review with him and my review was not accepted because it was not about the product. So clearly they just want to accept positive reviews. I would never order anything from this company again.
2025年6月19日
自発的なレビュー
Craftamo からの回答
Hi Katherine,
Thank you for taking the time to share your feedback. We’re sincerely sorry to hear that your experience did not meet your expectations.
At Craftamo, we pride ourselves on delivering both high-quality products and exceptional customer service. Our team responds to all customer inquiries within 24 hours, and we kindly ask you to check your spam or junk folder in case our responses were filtered there inadvertently.
Regarding the concerns mentioned, we’ve reviewed our records and are currently unable to locate your account based on the information provided in this review. To assist you further and address your concerns directly, we kindly ask that you reach out to us at support@craftamo.com with your order details.
We take all feedback seriously and remain fully committed to doing everything we can to provide a positive experience for every customer. We would greatly appreciate the opportunity to resolve this matter for you.
Best regards,
Mau
Customer Happiness Agent
Craftamo
Brushes ok, service ABYSMAL
The brushes are ok, they look like they are good quality. However, shipping, which was expensive took forever to arrive. Furthermore, the tracking number they provided did not track the package. It only showed on a map my address and the day the package shipped, but no real information or estimated delivery date.
When contacted customer service to inquire about my package, nobody responded. This is despite the fact their automatic acknowledgement says someone will respond within 24hs. I am still waiting for an explanation for the delayed shipping, even though I contacted them at least twice within the last three weeks.
This company does not give me trust.
2025年6月9日
自発的なレビュー
Craftamo からの回答
Thank you for taking the time to share your experience. We truly appreciate your feedback and are very sorry to hear about the issues you encountered.
We're glad to hear you’re happy with the quality of the brushes, but we sincerely apologize for the frustration caused by the delayed delivery and lack of proper tracking updates. That’s not the experience we aim to provide.
We’re also extremely sorry that your messages went unanswered. That’s not acceptable, and we are actively reviewing what went wrong in our response process. Your concerns are valid, and we are addressing this with our customer support team to ensure it doesn’t happen again.
We’d love the chance to make this right. If you're open to it, please email us again at support@craftamo.com with “ATTN: Mau” in the subject line, and I’ll personally follow up with you.
Thank you again for your honest review. It helps us improve.
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。